Frank Patercity
Director, Corporate Security
Kroger
By invitation only.
Agenda
Tuesday, June 4
10:00am–12:00pm
10:00am–12:00pmCouncil Meeting
12:00pm–4:00pm
Executive Afternoon
12:00pm–4:00pm
103 A-C
Specifically designed for senior level loss prevention and asset protection professionals, Executive Afternoon offers interactive discussions, expert insights and takeaways and exclusive peer-to-peer networking. The program considers topics that help ...
1:00pm–3:00pm
Educational Workshop: OSINT for Partner Due Diligence
1:00pm–3:00pm
104 A
In an era of global operations and multi-national partnerships, effective due diligence is critical to avoid financial and reputational losses. The Integrity, Notification, and Fairness in Online Retail Marketplaces for Consumers Act (INFORM Consumer ...
Cynthia Hetherington
CEO Founder
Hetherington Group
Matthew Golabek
Senior Investigative Analyst
Hetherington Group
1:30pm–3:30pm
Port Security Tour at the Port of Long Beach
1:30pm–3:30pm
Complimentary boat tour open to all-access pass retailers; capacity limited to 100 attendees. Pre-registration required.
Join Port executives for a free guided boat tour of the Port of Long Beach!
The Port of Long Beach is the premier U.S. gateway f ...
1:30pm–4:00pm
Cybersecurity and Digital Fraud Tabletop Incident Response Exercise
1:30pm–4:00pm
104 B
This exercise is open to senior-level retail sector attendees of NRF PROTECT, including members of the NRF IT Security Council and the NRF Fraud Prevention Professionals Working Group.
If you meet the qualifications, this program can be added to y ...
Adam Isles
Principal and Head of Cybersecurity
The Chertoff Group
David London
Managing Director
The Chertoff Group
2:30pm–4:00pm
Grill and Chill
2:30pm–4:00pm
Poolside at the Hyatt
Arriving to the west coast early, or just excited to begin your NRF PROTECT 2024 experience? Join us for pre-gaming with burgers brats and beer at the Long Beach Hyatt Regency, Poolside.
4:00pm–5:30pm
Carnival at the Cove Opening Party
4:00pm–5:30pm
The Cove, Long Beach Convention Center
Everyone’s a winner at the Carnival at the Cove! Network with over 1,000 retail professionals while enjoying fresh local cuisine and cocktails. Engage in friendly competition -and win prizes - while trying your hand at games of luck and skill like P ...
Wednesday, June 5
7:30am–8:00am
Attendee Breakfast
7:30am–8:00am
Outside of Keynote Room
Get ready for morning sessions with hot coffee and grab-and-go breakfast offerings.
8:00am–8:45am
FACING OUR FUTURES - Looking to 2030 and beyond
8:00am–8:45am
Centific Global Solutions Theatre
2024 is a pivotal year for the retail industry as it charts a course towards its exciting future. We see trends such as economic instabilities and global trade, as regional shifts and data growth change how we power and drive transformation in our bu ...
Nikolas Badminton
Chief Futurist
futurist.com
9:00am–9:45am
9:00am–9:45amFeatured Session
Cargo theft and transit loss
9:00am–9:45am
Metro One Stage, Rm 104 B, Level 1
Organized retail crime and theft is not limited to brick-and-mortar locations. Cargo and transit losses are on the rise, with vectors involving traditional and cyber-crime related methods. From retailer, cargo and transit and law enforcement perspect ...
Jon Gold
Vice President, Supply Chain and Customs Policy
National Retail Federation
John Tabor
SVP Supply Chain
NRS
Torrey Kingcade
Intelligence Analyst
DOJ-FBI
Steve Hunter
Director - Global Investigations
Walmart
Developing effective cyber governance in retail
9:00am–9:45am
Zellman Group Stage, 104 C, Level 1
New policy, regulatory and technology developments, including the SEC’s recent cybersecurity rule for public companies, increase the imperative for retail leaders to have effective governance of cybersecurity activities within their companies, with t ...
Mark Tomallo
Chief Information Security Officer
Victoria’s Secret & Co
Matt Gorham
Senior Managing Director and Leader, Cyber & Privacy Innovation Institute
PwC LLP
Managing risk in a polycrisis environment
9:00am–9:45am
Blue Dot Stage, Rm 104 A, Level 1
In a world where daily crises exist, how do you manage the resources and priorities that provide a proactive plan to mitigate against what comes tomorrow? Risk leaders provide insight into how asset protection plays into the larger role involving Ent ...
Tim Lapinski
Divisional Vice President - Enterprise Risk Management
Helzberg Diamonds
Bryan Pruden
Director, Global Security, Safety, & Risk
Patagonia
Mahveen Mohiuddin
Vice President, Risk Managment, North America
LVMH Moët Hennessy Louis Vuitton Inc.
Tackling ecommerce and delivery fraud
9:00am–9:45am
103 A-C
Ecommerce and delivery fraud has many faces. Merchants battle friendly fraud and card testing schemes alongside refund abuse and porch piracy. With stats showing that 23 percent of total retail sales will be conducted online by 2027, companies are co ...
Kenneth Boremi, CFI, LPC
Vice President, Global Operations
GOAT Group
Corin Dennison
Global Director Profit Protection
adidas aG / Insight
Jennifer Dayss CFI, LPC
Senior Manager Fraud & ORC Investigations
Signet Jewelers
10:00am–10:45am
10:00am–10:45amFeatured Session
Building risk models: Using data to inform decision-making and security strategies
10:00am–10:45am
Zellman Group Stage, 104 C, Level 1
Mitigating relative risk and vulnerability by creating a unique risk model can yield benefits ranging from reduced losses to better informed investment decisions. In this session we will hear from two very different retail businesses that have built ...
Kevin Morrison
Director of Loss Prevention, Fraud & Payments Risk
Helzberg Diamonds
Kristie Keeley
Asset Protection Analytics Manager
Big Lots
Business risk and the value of cybersecurity programs
10:00am–10:45am
103 A-C
In this session, security leaders will discuss the value that cybersecurity programs and industry partnerships bring to their organizations. Whether it is understanding the unique threats across food and fuel retail, or maximizing the strength of a s ...
Protecting our elders: Gift card fraud and scams
10:00am–10:45am
Metro One Stage, Rm 104 B, Level 1
How can retailers play a role in thwarting gift card scams? An executive from AARP will share how broad partnerships, the education of frontline workers and other key initiatives can be pivotal in the quest to protect the elderly and others from fall ...
Claire Rushton
Crimes Against the Business. Global Investigations. Senior Director.
Walmart
Amy Nofziger
Director Fraud Victim Support, AARP Fraud Watch Network
AARP
To SOC or how to SOC…that is the question
10:00am–10:45am
Blue Dot Stage, Rm 104 A, Level 1
Security Operations Centers (SOC) bring together information and intelligence from across the organization. For many, the challenge is determining the “what” and “how” to bring into a SOC. Learn from those who have answered these questions, bringing ...
Ryan Themm
Corporate Investigations Manager
Meijer
Mike Korso
Director Loss Prevention, Intelligence
Ulta Beauty
Brendan Fitzgerald
Director of Asset Protection & Corporate Security
Staples Inc.
Jeremy Henderson
AVP, Director Loss Prevention - Global Safety & Security
TJX
10:45am–12:45pm
Fraud Prevention Professionals Working Group Meeting
10:45am–12:45pm
By invitation only.
10:45am–2:45pm
Expo Hours & Experiences
10:45am–2:45pm
Expo
Enjoy social breaks with peers, free lunches, giveaways, fun games and prize-winning opportunities in the Expo.
The crowd favorite returns. Make new connections through NRF’s MATCH, SPIN, WIN. Locate your attendee twin by matching badge numbers and s ...
10:45am–2:45pmExpo Experience
Match, Spin & Win
10:45am–2:45pm
Fusion Center
Find your match and spin your way to a win! Locate the MATCH #" on your badge (lower right corner) then look for others with the same number. Retailers and Exhibitors must find each other by matching the numbers on their badge. Once found, head to th ...
Professional headshot lounge
10:45am–2:45pm
Expo
Smile! Stop by the Professional Headshot Lounge on the expo floor to update your professional headshot. Across from Booth 1221.
NRF Fusion Center
10:45am–2:45pm
Expo
The NRF Fusion Center is where you can collaborate with all levels of law enforcement agencies, mall security and Organized Retail Crime Associations to discuss trending LP and cyber issues and explore new strategies to counter retail crime.
11:00am–11:20am
NRF Fusion Center K9 Activation
11:00am–11:20am
U.S. Customs Border Protection will be providing a K9 demonstration that specializes in narcotics and human detection. The K9 Team is capable of detecting illegal contraband hidden deep inside of ships, containers, and other concealment methods. ...
11:00am–11:30am
Adapting loss prevention: Harnessing data analytics for effective shrink management in retail
11:00am–11:30am
Expo Stage
Retailers of all segments and sizes are faced with many of the same challenges when it comes to their loss prevention efforts. Most notably, how to create a frictionless customer experience in an environment where inventory shrink has reached unprece ...
11:45am–12:15pm
12:00pm–1:00pm
Expo Lunch
12:00pm–1:00pm
Expo
Enjoy a well-rounded complimentary boxed lunch served on the Expo floor allowing you to network and eat at the same time. Lunch includes a sandwich or salad, fruit and a beverage.
12:00pm–1:30pm
NRF ORC / Investigators' Network and Law Enforcement Lunch
12:00pm–1:30pm
103 A-C
The NRF ORC/Investigators' Network Meeting provides a great opportunity to meet retail and restaurant loss prevention professionals, mall security and law enforcement partners, as well as ORCA leaders in the region where you work. Join us for lunch i ...
Dariush Vollenweider
Special Agent
U.S. Department of Homeland Security- Homeland Security Investigations
Adam Parks
Deputy Special Agent in Charge
Homeland Security Investigations
12:30pm–1:00pm
Geospatial analytics and mapping-Critical tools to fight retail crime with ArcGIS from Esri
12:30pm–1:00pm
Expo Stage
Retailers are experiencing significant criminal activity in and around their stores. From shoplifting to organized retail crime, retailers are turning to geospatial technology and mapping as critical tools for documenting criminal activity in the con ...
Grant Drawve
VP, Research & Innovation
CAP Index, Inc.
1:15pm–1:45pm
1:30pm–1:50pm
NRF Fusion Center K9 Activation
1:30pm–1:50pm
California Highway Patrol will be providing two k9 demonstrations that specalizes in narcotics and explosive detection.
2:00pm–2:30pm
Optimizing retail operations: Enhancing asset protection and inventory visibility
2:00pm–2:30pm
Expo Stage
Today's retail landscape demands innovative solutions for both asset protection and inventory optimization. This session will address these twin challenges, demonstrating how actionable intelligence and inventory visibility can revolutionize retail o ...
2:30pm–2:45pm
Daily Double Prize Drawing
2:30pm–2:45pm
Fusion Center Stage
The Daily Double gives winning retailers a second chance to win big. Retailers who previously won at Match, Spin and Win can return to the Expo Hall and Fusion Center Stage for a second spin. It's a new wheel with new and bigger prizes! This is a r ...
2:45pm–3:30pm
2:45pm–3:30pmFeatured Session
An integrated approach to cyber and physical security driving digital transformation
2:45pm–3:30pm
103 A-C
In this session, you will here from Industry Experts at Palo Alto Networks and the CISO of Public Storage, Paul Miller. You will learn first hand what some of the challenges retail organizations faced today around cyber and physical security, why it' ...
Paul Miller
CISO
Public Storage
Let’s meet back up at the mall
2:45pm–3:30pm
Metro One Stage, Rm 104 B, Level 1
The NRF Mall / Retailer Partnership Working Group has been engaging in building stronger relationships to keep our shopping environments safer and more secure. Learn some of the practices over the past year that have helped build stronger relationshi ...
Liz Burkholder
Director - Investigations, AP Operations & Global Security
JCPenney
Mike Jessee
Vice President - Asset Protection
EssilorLuxottica
Bill Burgess
Sr. Director Security, Corporate Operations
Tanger Outlets
Dana Wright
Director, Corporate Security
Brookfield Properties
Tackling investigations at Burlington: Making the pieces fit
2:45pm–3:30pm
Blue Dot Stage, Rm 104 A, Level 1
Burlington has re-envisioned processes beginning with the ground-up establishment of its SOC, automating once-manual tools, visualizing data and taking investigations to the next level. Join two of the key players at Burlington’s who built and integr ...
Nicholas Elwell
Manager, Burlington Response & Investigation Center
Burlington Stores, Inc
Ryan O'Hara
Director - Investigations / Security Operations Center
Burlington Stores, Inc
Understanding the transnational organized crime threat and its impact on retail
2:45pm–3:30pm
Zellman Group Stage, 104 C, Level 1
This session will feature a presentation and discussion with Cassandra Butler, Deputy Assistant Director (DAD) of Intelligence in the Criminal Investigative Division at the Federal Bureau of Investigation (FBI), that provides context on how transnati ...
Jodie Kautt
VP, Cyber Security
Target
Cassandra Butler
Deputy Assistant Director (DAD) of Intelligence
Federal Bureau of Investigation (FBI), Criminal Investigative Division
3:45pm–4:30pm
3:45pm–4:30pmFeatured Session
It’s a small world after all: Loss prevention around the globe
3:45pm–4:30pm
Blue Dot Stage, Rm 104 A, Level 1
The issues of organized retail crime, increased theft and e-commerce loss are borderless. Listen to this panel of experts from different countries to hear whether we share the same concerns, or are there nuisances that may make each country unique?
Karen D. Osorio
Head of Security and Compliance- Americas
H&M
Claire Rushton
Crimes Against the Business. Global Investigations. Senior Director.
Walmart
Dean Henrico
SVP of Asset Protection
Loblaw Companies Limited
Managing threats of violence in your retail and remote locations
3:45pm–4:30pm
Metro One Stage, Rm 104 B, Level 1
Learnings from the GAP on how to redefine and evolve your workplace violence prevention program to meet today’s needs. Understand how program design, implementation and monitoring needs to fit in your diverse environment of corporate, retail and remo ...
Benjamin Mills
Director, Global Security & Intelligence
Gap Inc.
Zak Kaiser
Director, Global Supply Chain Asset Protection
Gap Inc.
Mixed signals: Exploiting all data available to detect ORC
3:45pm–4:30pm
103 A-C
In this talk we will discuss how all kinds of data can be combined to provide a more complete picture of potential fraud and abuse. This talk will discuss metrics and analytics, additional techniques to extract structured data from unstructured data ...
Evan Gaustad
Sr. Director Threat Detection
Target Corporation
The evolving role of the retail CISO: Opportunities and challenges
3:45pm–4:30pm
Zellman Group Stage, 104 C, Level 1
New cybersecurity threats, legal and compliance requirements, technology developments, and business imperatives are changing the roles of Chief Information Security Officers and their relationships with other business leaders. This panel session of r ...
Rich Agostino
Senior Vice President and Chief Information Security Officer (CISO)
Target
Damon Bagley
Information Security Leader
Living Spaces
Sam Sabin
Cybersecurity Reporter
Axios
4:45pm–5:15pm
Shutting down America's largest illicit online gift card marketplace
4:45pm–5:15pm
Centific Global Solutions Theatre
Organized retail crime is on the rise, affecting both the retail and financial industries. In a landmark case titled Operation Bad Bot, Homeland Security Investigations (HSI) unraveled a complex online gift card fraud, culminating in the shutdown of ...
Dariush Vollenweider
Special Agent
U.S. Department of Homeland Security- Homeland Security Investigations
Adam Parks
Deputy Special Agent in Charge
Homeland Security Investigations
Alan Stevens
Assistant United States Attorney
United States Department of Justice
5:15pm–5:45pm
Ring of Excellence Awards
5:15pm–5:45pm
Centific Global Solutions Theatre
The Ring of Excellence Award recognizes pioneers in the retail loss prevention and asset protection community whose honor, integrity and character serve as an example for the Loss Prevention profession. The achievements and outstanding leadership of ...
5:45pm–6:30pm
Keynote Mixer
5:45pm–6:30pm
Outside of Keynote Room
Immediately following the Keynote, join us for a champagne toast, in celebration of our award winners.
Thursday, June 6
7:30am–8:00am
Attendee Breakfast
7:30am–8:00am
Outside of Keynote Room
Get ready for morning sessions with hot coffee and grab-and-go breakfast offerings.
8:00am–8:45am
NRF Curated Session
8:00am–8:45am
Centific Global Solutions Theatre
Session details coming soon!
Ted Harrington
Executive Partner
Independent Security Evaluators
9:00am–9:45am
9:00am–9:45amFeatured Session
All risks on deck! Preparing for the challenges of global and domestic threats
9:00am–9:45am
Blue Dot Stage, Rm 104 A, Level 1
Global threats and events can disrupt a retail business, even if you don’t have assets outside the U.S. Retailers with large global footprints will share experiences where they proactively prepared for events or reacted to imminent threats based on p ...
Scott McBride
Chief Global Asset Protection Officer & CSO
American Eagle Outfitters Inc.
Tom Ruane, CFE
Director, Asset Protection/Safety - West (Western U.S., Hawaii, Japan, Singapore and Guam)
Navy Exchange Service Command (NEXCOM)
John Talamo
SVP, Asset Protection
Victoria's Secret & Co.
Bill Farris
AVP, Asset Protection
Victoria's Secret & Co
Lessons from ten years of retail cybersecurity collaboration
9:00am–9:45am
Zellman Group Stage, 104 C, Level 1
In 2014, in the wake of high-profile retail cybersecurity incidents, the National Retail Federation established the IT Security Council as its key forum for cybersecurity leaders from retail companies to work together and learn from each other, in su ...
Cy Fenton
Managing Consultant
Proximus Consulting Group
Diane Brown
VP, IT Risk Management
Ulta Beauty
Adam Isles
Principal and Head of Cybersecurity
The Chertoff Group
Aaron De Runtz
Senior Director, Cybersecurity and Technical Infrastructure
Peet's Coffee
Managing the extreme: Protecting vulnerable locations against loss
9:00am–9:45am
Metro One Stage, Rm 104 B, Level 1
There is theft, then there is theft. Listen to a panel of experts on how they approach locations that have the highest level of theft, crime or potential violence. Learn about adjustments in practices, maintaining a safe environment, and how to work ...
Jake Wilson
RAPM
Nordstrom
Michael Loox
Senior Manager- Loss Investigations and Security Operations
Sheetz
Jeff Blunk
Director of Investigations
Nordstrom
10:00am–10:45am
10:00am–10:45amFeatured Session
NRF Curated Session
10:00am–10:45am
Zellman Group Stage, 104 C, Level 1
Session details coming soon!
Stephanie "Snow" Carruthers
Chief People Hacker
IBM, X-Force
NRF Curated Session
10:00am–10:45am
Blue Dot Stage, Rm 104 A, Level 1
Session details coming soon!
Rachel Michelin
President + CEO
California Retailers Association
Start with empathy: Handling vulnerable and homeless people
10:00am–10:45am
Metro One Stage, Rm 104 B, Level 1
Homelessness and vulnerable populations are a growing challenge across the nation. How we handle these individuals can make a difference. It can also impact how your brand is viewed by your customers. Learn how empathy and compassion for vulnerable p ...
Hugo Cortez
Field Security Manager
McDonald's Corp
Octavio Jara
Senior Manager of Security
McDonald's Corp
Edward Turner
Director Protection, WPV & Fraud
Staples US Retail
10:45am–2:45pm
Expo Hours & Experiences
10:45am–2:45pm
Expo
Enjoy social breaks with peers, free lunches, giveaways, fun games and prize-winning opportunities in the Expo.
The crowd favorite returns. Make new connections through NRF’s MATCH, SPIN, WIN. Locate your attendee twin by matching badge numbers and s ...
10:45am–2:45pmExpo Experience
Match, Spin & Win
10:45am–2:45pm
Fusion Center
Find your match and spin your way to a win! Locate the MATCH #" on your badge (lower right corner) then look for others with the same number. Retailers and Exhibitors must find each other by matching the numbers on their badge. Once found, head to th ...
Professional headshot lounge
10:45am–2:45pm
Expo
Smile! Stop by the Professional Headshot Lounge on the expo floor to update your professional headshot. Across from Booth 1221.
NRF Fusion Center
10:45am–2:45pm
Expo
The NRF Fusion Center is where you can collaborate with all levels of law enforcement agencies, mall security and Organized Retail Crime Associations to discuss trending LP and cyber issues and explore new strategies to counter retail crime. Sponsore ...
11:00am–11:20am
NRF Fusion Center K9 Activation
11:00am–11:20am
U.S. Customs Border Protection will be providing a K9 demonstration that specializes in narcotics and human detection. The K9 Team is capable of detecting illegal contraband hidden deep inside of ships, containers, and other concealment methods. ...
11:00am–11:30am
Successfully prosecute ORC: Lessons from retail and state leadership
11:00am–11:30am
Expo Stage
Retailers face an evolving range of threats that risk the safety of their employees and customers - as well as their bottom line. This session will share proven strategies to detect and deter organized retail crime through effective collaboration wit ...
11:00am–2:30pm
Retail Law & Risk Workshop
11:00am–2:30pm
The Retail Law & Risk Workshop offers a unique opportunity to participate in interactive sessions with renowned retail legal and risk experts. The workshop includes case study explorations involving some of the most cutting-edge technologies impa ...
11:45am–12:15pm
12:00pm–1:00pm
Expo Lunch
12:00pm–1:00pm
Expo
Enjoy a well-rounded complimentary boxed lunch served on the Expo floor allowing you to network and eat at the same time. Lunch includes a sandwich or salad, fruit and a beverage.
12:00pm–1:30pm
Women at Protect Luncheon
12:00pm–1:30pm
104 C
Education, networking and community, focused on women working in loss prevention and asset protection. Join us for an exclusive luncheon that will inspire, celebrate, educate and bring together women in the retail industry, powered by the NRF Women i ...
Nicole Accardi
Vice President, Loss Prevention
J Crew
Cynthia Hetherington
CEO Founder
Hetherington Group
Summer Stephan
San Diego County District Attorney
San Diego County District Attorney's Office
12:30pm–1:00pm
1:15pm–1:45pm
2:30pm–2:45pm
Daily Double Prize Drawing
2:30pm–2:45pm
Fusion Center Stage
The Daily Double gives winning retailers a second chance to win big. Retailers who previously won at Match, Spin and Win can return to the Expo Hall and Fusion Center Stage for a second spin. It's a new wheel with new and bigger prizes! This is a r ...
2:45pm–3:30pm
2:45pm–3:30pmFeatured Session
CyberGPT: How retail security leaders can manage AI threats and opportunities
2:45pm–3:30pm
Zellman Group Stage, 104 C, Level 1
The rapid maturation of new artificial intelligence technologies is changing the landscape of cybersecurity and fraud threats and defenses. Cyber adversaries are using AI to carry out targeted phishing and social engineering attacks and facilitate sc ...
Mark Weatherford
Chief Cybersecurity Strategist
Coalfire
Christian Beckner
Vice President, Retail Technology & Cybersecurity
National Retail Federation
Managing large-scale or multi-jurisdictional ORC theft groups
2:45pm–3:30pm
Blue Dot Stage, Rm 104 A, Level 1
Coordinating internal and external resources to handle the detection, investigation, and disruption of large ORC networks is a challenge. Learn from some retailers how they seek intelligence, coordinate investigations, and work to bring these bad act ...
Chris DeSantis
Senior Director, Asset Protection
Macy's Inc.
Joe Coll
VP Asset Protection
Macy's Inc.
Jamie Wendell
Head of Customer Protection and Enforcement
Amazon
Tomorrow’s technologies – Today’s legal concerns
2:45pm–3:30pm
Metro One Stage, Rm 104 B, Level 1
A.I., face matching, RFID and other technological advances create benefits and challenges to data and personal privacy. Our panel of experts will explore how LP/AP leaders can better educate themselves about these technologies, how they can leverage ...
David Johnston
VP, Asset Protection and Retail Operations
National Retail Federation
Dara Riordan
President & COO
FaceFirst
Tom Meehan, CFI
President
CONTROLTEK
John Landolfi
Partner
Vorys
3:45pm–4:15pm
You play to win the game
3:45pm–4:15pm
Centific Global Solutions Theatre
Herm Edwards has spent a lifetime playing to win. His leadership style, his passion for teamwork, and his commitment to getting the details right have made him successful on the football field and throughout his life. Join us as he shares the experi ...
Herm Edwards
Football Analyst
ESPN