Featured Session

Interviewers often consider themselves sharp-witted and quick on their feet.  However, our immediate reaction to resistance or defensiveness is not generally the most effective or appropriate one.  Whether it’s arguing with your significant other, interviewing an ORC suspect or talking to a business partner it is important to balance our emotions with empathy and a strategic approach.  This session will help attendees translate the principles of investigative interviewing, de-escalation and rapport development into our everyday conversations.  Loss prevention professionals are tasked with d

Ecommerce has become a mission-critical part of retail businesses, accounting for a considerable percentage of retail sales and profits. For loss prevention teams, this transformation is generating a new risk landscape that they need to both understand and ultimately control.