Agenda

Wednesday, June 5

9:00am–9:45am
9:00am–9:45amFeatured Session

Cargo theft and transit loss

9:00am–9:45am
Featured Session
Metro One Stage, 104B, Level 1
Cargo theft and transit loss
Organized retail crime and theft is not limited to brick-and-mortar locations. Cargo and transit losses are on the rise, with vectors involving traditional and cyber-crime related methods. From retailer, cargo and transit and law enforcement perspect ...
Jon Gold

Jon Gold

Vice President, Supply Chain and Customs Policy
National Retail Federation

Developing effective cyber governance in retail

9:00am–9:45am
Featured Session
Zellman Group Stage, 104C, Level 1
Developing effective cyber governance in retail
New policy, regulatory and technology developments, including the SEC’s recent cybersecurity rule for public companies, increase the imperative for retail leaders to have effective governance of cybersecurity activities within their companies, with t ...
Mark Tomallo

Mark Tomallo

Chief Information Security Officer
Victoria’s Secret & Co
Matt Gorham

Matt Gorham

Senior Managing Director and Leader, Cyber & Privacy Innovation Institute
PwC LLP

Managing risk in a polycrisis environment

9:00am–9:45am
Featured Session
Blue Dot Stage, 104A, Level 1
Managing risk in a polycrisis environment
In a world where daily crises exist, how do you manage the resources and priorities that provide a proactive plan to mitigate against what comes tomorrow? Risk leaders provide insight into how asset protection plays into the larger role involving Ent ...
Tim Lapinski

Tim Lapinski

Divisional Vice President - Enterprise Risk Management
Helzberg Diamonds
Bryan Pruden

Bryan Pruden

Director, Global Security, Safety, & Risk
Patagonia
Mahveen Mohiuddin

Mahveen Mohiuddin

Vice President, Risk Managment, North America
LVMH Moët Hennessy Louis Vuitton Inc.

Tackling ecommerce and delivery fraud

9:00am–9:45am
Featured Session
103A-C
Tackling ecommerce and delivery fraud
Ecommerce and delivery fraud has many faces. Merchants battle friendly fraud and card testing schemes alongside refund abuse and porch piracy. With stats showing that 23 percent of total retail sales will be conducted online by 2027, companies are co ...
10:00am–10:45am
10:00am–10:45amFeatured Session

Building risk models: Using data to inform decision-making and security strategies

10:00am–10:45am
Featured Session
Zellman Group Stage, 104C, Level 1
Building risk models: Using data to inform decision-making and security strategies
Mitigating relative risk and vulnerability by creating a unique risk model can yield benefits ranging from reduced losses to better informed investment decisions. In this session we will hear from two very different retail businesses that have built ...
Kevin Morrison

Kevin Morrison

Director of Loss Prevention, Fraud & Payments Risk
Helzberg Diamonds

Business risk and the value of cybersecurity programs

10:00am–10:45am
Featured Session
103A-C
Business risk and the value of cybersecurity programs
In this session, security leaders will discuss the value that cybersecurity programs and industry partnerships bring to their organizations. Whether it is understanding the unique threats across food and fuel retail, or maximizing the strength of a s ...
Kristen Dalton

Kristen Dalton

Director of Strategic Cyber Engagement, Research & Analytics
Retail & Hospitality ISAC

Protecting our elders: Gift card fraud and scams

10:00am–10:45am
Featured Session
Metro One Stage, 104B, Level 1
Protecting our elders: Gift card fraud and scams
How can retailers play a role in thwarting gift card scams? An executive from AARP will share how broad partnerships, the education of frontline workers and other key initiatives can be pivotal in the quest to protect the elderly and others from fall ...
Claire Rushton

Claire Rushton

Crimes Against the Business. Global Investigations. Senior Director.
Walmart
Amy Nofziger

Amy Nofziger

Director Fraud Victim Support, AARP Fraud Watch Network
AARP

To SOC or how to SOC…that is the question

10:00am–10:45am
Featured Session
Blue Dot Stage, 104A, Level 1
To SOC or how to SOC…that is the question
Security Operations Centers (SOC) bring together information and intelligence from across the organization. For many, the challenge is determining the “what” and “how” to bring into a SOC. Learn from those who have answered these questions, bringing ...
Mike Korso

Mike Korso

Director Loss Prevention, Intelligence
Ulta Beauty
2:45pm–3:30pm
2:45pm–3:30pmFeatured Session

An integrated approach to cyber and physical security driving digital transformation

2:45pm–3:30pm
Featured Session
103A-C
An integrated approach to cyber and physical security driving digital transformation
In this session, you will here from Industry Experts at Palo Alto Networks and the CISO of Public Storage, Paul Miller. You will learn first hand what some of the challenges retail organizations faced today around cyber and physical security, why it' ...

Let’s meet back up at the mall

2:45pm–3:30pm
Featured Session
Metro One Stage, 104B, Level 1
Let’s meet back up at the mall
The NRF Mall / Retailer Partnership Working Group has been engaging in building stronger relationships to keep our shopping environments safer and more secure. Learn some of the practices over the past year that have helped build stronger relationshi ...
Liz Burkholder

Liz Burkholder

Director - Investigations, AP Operations & Global Security
JCPenney
Mike Jessee

Mike Jessee

Vice President - Asset Protection
EssilorLuxottica
Bill Burgess

Bill Burgess

Sr. Director Security, Corporate Operations
Tanger Outlets
Dana Wright

Dana Wright

Director, Corporate Security
Brookfield Properties

Tackling investigations at Burlington: Making the pieces fit

2:45pm–3:30pm
Featured Session
Blue Dot Stage, 104A, Level 1
Tackling investigations at Burlington: Making the pieces fit
Burlington has re-envisioned processes beginning with the ground-up establishment of its SOC, automating once-manual tools, visualizing data and taking investigations to the next level. Join two of the key players at Burlington’s who built and integr ...
Nicholas Elwell

Nicholas Elwell

Manager, Burlington Response & Investigation Center
Burlington Stores, Inc
Ryan O'Hara

Ryan O'Hara

Director - Investigations / Security Operations Center
Burlington Stores, Inc

Understanding the transnational organized crime threat and its impact on retail

2:45pm–3:30pm
Featured Session
Zellman Group Stage, 104C, Level 1
Understanding the transnational organized crime threat and its impact on retail
This session will feature a presentation and discussion with Cassandra Butler, Deputy Assistant Director (DAD) of Intelligence in the Criminal Investigative Division at the Federal Bureau of Investigation (FBI), that provides context on how transnati ...
Cassandra Butler

Cassandra Butler

Deputy Assistant Director (DAD) of Intelligence
Federal Bureau of Investigation (FBI), Criminal Investigative Division
3:45pm–4:30pm
3:45pm–4:30pmFeatured Session

It’s a small world after all: Loss prevention around the globe

3:45pm–4:30pm
Featured Session
Blue Dot Stage, 104A, Level 1
It’s a small world after all: Loss prevention around the globe
The issues of organized retail crime, increased theft and e-commerce loss are borderless. Listen to this panel of experts from different countries to hear whether we share the same concerns, or are there nuisances that may make each country unique?
Claire Rushton

Claire Rushton

Crimes Against the Business. Global Investigations. Senior Director.
Walmart

Managing threats of violence in your retail and remote locations

3:45pm–4:30pm
Featured Session
Metro One Stage, 104B, Level 1
Managing threats of violence in your retail and remote locations
Learnings from the GAP on how to redefine and evolve your workplace violence prevention program to meet today’s needs. Understand how program design, implementation and monitoring needs to fit in your diverse environment of corporate, retail and remo ...
Zak Kaiser

Zak Kaiser

Director, Global Supply Chain Asset Protection
Gap Inc.

Mixed signals: Exploiting all data available to detect ORC

3:45pm–4:30pm
Featured Session
103A-C
Mixed signals: Exploiting all data available to detect ORC
In this talk we will discuss how all kinds of data can be combined to provide a more complete picture of potential fraud and abuse.  This talk will discuss metrics and analytics, additional techniques to extract structured data from unstructured data ...

The evolving role of the retail CISO: Opportunities and challenges

3:45pm–4:30pm
Featured Session
Zellman Group Stage, 104C, Level 1
The evolving role of the retail CISO: Opportunities and challenges
New cybersecurity threats, legal and compliance requirements, technology developments, and business imperatives are changing the roles of Chief Information Security Officers and their relationships with other business leaders. This panel session of r ...

Thursday, June 6

9:00am–9:45am
9:00am–9:45amFeatured Session

All risks on deck! Preparing for the challenges of global and domestic threats

9:00am–9:45am
Featured Session
Blue Dot Stage, 104A, Level 1
All risks on deck! Preparing for the challenges of global and domestic threats
Global threats and events can disrupt a retail business, even if you don’t have assets outside the U.S. Retailers with large global footprints will share experiences where they proactively prepared for events or reacted to imminent threats based on p ...
Scott McBride

Scott McBride

Chief Global Asset Protection Officer & CSO
American Eagle Outfitters Inc.
Tom Ruane, CFE

Tom Ruane, CFE

Director, Asset Protection/Safety - West (Western U.S., Hawaii, Japan, Singapore and Guam)
Navy Exchange Service Command (NEXCOM)

Lessons from ten years of retail cybersecurity collaboration

9:00am–9:45am
Featured Session
Zellman Group Stage, 104 C, Level 1
Lessons from ten years of retail cybersecurity collaboration
In 2014, in the wake of high-profile retail cybersecurity incidents, the National Retail Federation established the IT Security Council as its key forum for cybersecurity leaders from retail companies to work together and learn from each other, in su ...
Cy Fenton

Cy Fenton

Managing Consultant
Proximus Consulting Group
Adam Isles

Adam Isles

Principal and Head of Cybersecurity
The Chertoff Group
Aaron De Runtz

Aaron De Runtz

Senior Director, Cybersecurity and Technical Infrastructure
Peet's Coffee

Managing the extreme: Protecting vulnerable locations against loss

9:00am–9:45am
Featured Session
Metro One Stage, 104B, Level 1
Managing the extreme: Protecting vulnerable locations against loss
There is theft, then there is theft. Listen to a panel of experts on how they approach locations that have the highest level of theft, crime or potential violence. Learn about adjustments in practices, maintaining a safe environment, and how to work ...
Michael Loox

Michael Loox

Senior Manager- Loss Investigations and Security Operations
Sheetz
10:00am–10:45am
10:00am–10:45amFeatured Session

NRF Curated Session

10:00am–10:45am
Featured Session
Zellman Group Stage, 104C, Level 1
NRF Curated Session
Session details coming soon!

NRF Curated Session

10:00am–10:45am
Featured Session
Blue Dot Stage, 104A, Level 1
NRF Curated Session
Session details coming soon!
David French

David French

Executive Vice President of Government Relations & Executive Director, NCCR
National Retail Federation
Jason Straczewski

Jason Straczewski

VP, Government Relations and Political Affairs
National Retail Federation

Start with empathy: Handling vulnerable and homeless people

10:00am–10:45am
Featured Session
Metro One Stage, 104B, Level 1
Start with empathy: Handling vulnerable and homeless people
Homelessness and vulnerable populations are a growing challenge across the nation. How we handle these individuals can make a difference. It can also impact how your brand is viewed by your customers. Learn how empathy and compassion for vulnerable p ...
Susan Reda

Susan Reda

VP, Education Strategy
National Retail Federation
2:45pm–3:30pm
2:45pm–3:30pmFeatured Session

CyberGPT: How retail security leaders can manage AI threats and opportunities

2:45pm–3:30pm
Featured Session
Zellman Group Stage, 104 C, Level 1
CyberGPT: How retail security leaders can manage AI threats and opportunities
The rapid maturation of new artificial intelligence technologies is changing the landscape of cybersecurity and fraud threats and defenses. Cyber adversaries are using AI to carry out targeted phishing and social engineering attacks and facilitate sc ...
Christian Beckner

Christian Beckner

Vice President, Retail Technology & Cybersecurity
National Retail Federation
Katie Craven

Katie Craven

Head of Risk & Identity Solutions Management, NA
Visa

Managing large-scale or multi-jurisdictional ORC theft groups

2:45pm–3:30pm
Featured Session
Blue Dot Stage, 104A, Level 1
Managing large-scale or multi-jurisdictional ORC theft groups
Coordinating internal and external resources to handle the detection, investigation, and disruption of large ORC networks is a challenge. Learn from some retailers how they seek intelligence, coordinate investigations, and work to bring these bad act ...

Tomorrow’s technologies – Today’s legal concerns

2:45pm–3:30pm
Featured Session
Metro One Stage, 104B, Level 1
Tomorrow’s technologies – Today’s legal concerns
A.I., face matching, RFID and other technological advances create benefits and challenges to data and personal privacy. Our panel of experts will explore how LP/AP leaders can better educate themselves about these technologies, how they can leverage ...
David Johnston

David Johnston

VP, Asset Protection and Retail Operations
National Retail Federation