Director Fraud Victim Support
AARP
Amy Nofziger is the Director of Fraud Victim Support for the AARP Fraud Watch Network. With over two decades of experience in fraud prevention and victim support, she has been a leading advocate in the fight against fraud. During her tenure at AARP, Nofziger has overseen the AARP Fraud Watch Network Helpline, a nationwide toll-free helpline where anyone can report concerns related to fraud. She has been featured in prominent media outlets, including The New York Times, The Today Show, CBS Evening News, Live with Kelly and Mark, Wall Street Journal and Good Morning America. Her educational background includes a bachelor’s degree in criminology/sociology and a Master of Arts degree with a specialization in Leadership. Additionally, she holds the designation of Certified Fraud Examiner
Tuesday Jun 24
2:45pm - 3:30pm
Fraud prevention isn’t just about detection- it’s about ensuring consumers have the education and support they need to protect themselves. Join AARP and Amazon as they discuss their partnership to develop best practices that prioritize the needs of customers in online fraud education, call center support and scam reporting. This session will showcase real world insights, including the importance of clear fraud prevention messaging, intuitive reporting tools, and accessible victim support resources. Walk away with actionable strategies to implement within your organization.