Keynote Session

2024 is a pivotal year for the retail industry as it charts a course towards its exciting future. We see trends such as economic instabilities and global trade, as regional shifts and data growth change how we power and drive transformation in our businesses. In addition, there are trends in the retail industry that are gaining pace - digitization, machine learning and automation, generative AI, sensor fusion, spatial computing, simulation, and the changing physical / digital retail ecosystem.

Organized retail crime is on the rise, affecting both the retail and financial industries. In a landmark case titled Operation Bad Bot, Homeland Security Investigations (HSI) unraveled a complex online gift card fraud, culminating in the shutdown of a marketplace with more than $22 million in retail value.
Hear how HSI solved this case and develop an understanding of what industries should do to avoid becoming a victim of these fraud schemes. With video from the offender sharing how this crime unfolded, this is a must attend session.