Agenda

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Monday, June 23

10:00am - 11:30am

Council Meeting
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LP Council Meeting

Fort Worth 7, Level 3

11:30am - 1:30pm

Special Program
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Senior Retail Leadership Afternoon Lunch & Learn with PwC

Agilence Stage

1:30pm - 3:00pm

Special Program
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LP Leadership Collaborative Conversations

Agilence Stage

1:30pm - 3:45pm

3:00pm - 4:30pm

Networking Event
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Texas Pre-Game

Texas Station Sports Bar, Lone Star Atrium

4:30pm - 6:00pm

Networking Event
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Best of Texas State Fair Opening Party

Texas Ballroom Lobby, Level 3

6:30pm - 8:30pm

Special Program
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ITSC Dinner

Old Hickory Steakhouse

Tuesday, June 24

7:30am - 8:00am

Networking Event
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Attendee Breakfast

Texas Ballroom Lobby, Level 3

8:00am - 9:00am

Keynote Session
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Opening Motivational Keynote - Unleashing Your Hero

CIS Security Solutions Theatre

Motivational speaker Kevin Brown describes a hero a bit differently than the Oxford English Dictionary. Join us as he shares stories about the heroes who transformed his life by using their gifts and abilities to make a positive difference. Brown believes individuals can achieve greater results by eliminating “ordinary" thinking and mastering the habit of excellence. He believes in creating an environment where people are inspired to be the best version of themselves and deliver world class performance. Don’t miss this entertaining and inspiring presentation. 

9:00am - 9:45am

Keynote Session
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Mitigating Enterprise Risks: A Comprehensive Approach

CIS Security Solutions Theatre

Protecting the enterprise and ensuring resiliency in 2025 involves juggling numerous evolving risks, including cyber threats, geopolitical instability, and natural disasters. As these risks drive a convergence between physical and cyber threats, retailers need a holistic approach that combines traditional security measures with advanced cyber technologies and intelligence gathering.  In this session, Matt Gorham, who leads the Cyber & Risk Innovation Institute at PwC and is a former Assistant Director of the FBI Cyber Division, will derive perspectives with two retail leaders currently navigating this landscape.

10:45am - 2:45pm

Expo Experience
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Expo Open Hours

Expo Experience

Expo Experience
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NRF PROTECT Paintball: It's bullseye or bust!

Booth 935, Expo

Expo Experience
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NJB Professional headshot studio

Booth 834, Expo

Expo Experience
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NRF’s MATCH, SPIN, WIN

Booth 335, Expo

10:45am - 2:45pm

NRF Fusion Center
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NRF Fusion Center

Fusion Center, Back of Expo

11:00am - 11:30am

11:00am - 12:00pm

NRF Fusion Center
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NRF Fusion Center Tour

Fusion Center, Back of Expo

11:45am - 12:15pm

Exhibitor Big Ideas
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Harnessing data to understand, prove and prevent shrink and loss

Exhibitor Big Ideas Stage

11:45am - 1:30pm

Council Meeting
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ITSC Council Meeting

Fort Worth 7, Level 3

12:00pm - 1:00pm

Networking Event
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Expo Lunch

Meet, Seat & Eat areas, Expo

12:00pm - 1:30pm

12:45pm - 1:15pm

1:30pm - 1:50pm

NRF Fusion Center
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K-9 Demonstration

Fusion Center Stage

1:30pm - 2:00pm

Exhibitor Big Ideas
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Exhibitor Big Ideas Session produced by Zebra

Exhibitor Big Ideas Stage

2:00pm - 2:20pm

NRF Fusion Center
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K-9 Demonstration

Fusion Center Stage

2:15pm - 2:45pm

2:30pm - 2:45pm

Expo Experience
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Daily Double Prize Drawing

Booth 335, Expo

3:00pm - 4:30pm

Special Program
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LP/AP Field-based Collaborative Conversations

Center Prefunction, Level 3

3:45pm - 4:30pm

Featured Session
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Exploring why experts call RFID a game-changer

The Zellman Stage

Featured Session
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Developing a Blueprint for Workplace Violence Prevention

Agilence Stage

Featured Session
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Managing Cyber Threats to Restaurants

Blue Dot Stage

4:45pm - 5:15pm

Keynote Session
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The Ever-changing Risk Landscape: Five Threats Retailers Need to Know

CIS Security Solutions Theatre

Join us for a fireside chat with Kemba Walden, an American lawyer who serves as the President of the Paladin Global Institute. Walden will delve into five critical risks and explore the value of AI as means for tackling those threats. Best known for her role as former National Cyber Director (2023) and, prior to that, as assistant general counsel of the Digital Crimes Unit at Microsoft, Walden brings a unique and broad view of all enterprise security risk stands.

5:15pm - 5:45pm

Keynote Session
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NRF Protect Awards Ceremony

CIS Security Solutions Theatre

5:45pm - 6:15pm

Networking Event
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Raise your glass awards celebration

Texas Ballroom Lobby, Level 3

6:30pm - 8:30pm

Special Program
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Fraud Prevention Professionals Dinner

Zeppole Italian Restaurant

Wednesday, June 25

7:30am - 8:00am

Networking Event
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Attendee Breakfast

Texas Ballroom Lobby, Level 3

8:00am - 8:45am

Keynote Session
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Breaking the Refund Abuse Cycle: Amazon and Target Share Their Efforts

CIS Security Solutions Theatre

Tackling returns fraud and abuse is a key objective for retailers across the nation and around the globe. Companies are realizing that combatting fraud involves various measures including restricting certain returns and addressing social engineering tactics.  Join us as two leading retail companies and a law enforcement representative explore tactics that have been deployed, make the case for greater collaboration internally and with emerging platforms, and share some KPI’s.

9:00am - 9:45am

9:00am - 10:30am

Special Program
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Digital and eCommerce Fraud Collaborative Conversations

Center Prefunction, Level 3

Special Program
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LP/AP Data Analytics Collaborative Conversations

Center Prefunction, Level 3

10:00am - 10:45am

Featured Session
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‘Lean’ into Building Team Excellence

Agilence Stage

10:45am - 2:45pm

Expo Experience
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Expo Open Hours

Expo Experience

Expo Experience
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NRF PROTECT Paintball: It's bullseye or bust!

Booth 935, Expo

Expo Experience
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NJB Professional headshot studio

Booth 834, Expo

Expo Experience
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NRF’s MATCH, SPIN, WIN

Booth 335, Expo

10:45am - 2:45pm

NRF Fusion Center
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NRF Fusion Center

Fusion Center, Back of Expo

11:00am - 11:30am

11:00am - 12:00pm

NRF Fusion Center
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NRF Fusion Center Tour

Fusion Center, Back of Expo

11:45am - 12:15pm

Exhibitor Big Ideas
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This Is How You Get It Back: How JD Sports and Nedap Take Control

Exhibitor Big Ideas Stage

11:45am - 1:30pm

Council Meeting
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Fraud Working Group

Fort Worth 7, Level 3

12:00pm - 1:00pm

Networking Event
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Expo Lunch

Meet, Seat & Eat areas, Expo

12:00pm - 1:30pm

Special Program
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Women at Protect Luncheon

Agilence Stage

1:30pm - 1:50pm

NRF Fusion Center
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K-9 Demonstration

Fusion Center Stage

1:30pm - 2:00pm

2:15pm - 2:45pm

Exhibitor Big Ideas
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Connected, not compromised: Securing Retail IoT

Exhibitor Big Ideas Stage

2:30pm - 2:45pm

Expo Experience
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Daily Double Prize Drawing

Booth 335, Expo

3:45pm - 4:30pm

Keynote Session
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Colin Cloud: See and Observe The Real-Life Sherlock Holmes

CIS Security Solutions Theatre

With a degree in Forensic Investigation, Colin has an unparalleled knack for reading people and predicting their actions. Often dubbed the "real-life Sherlock Holmes," he is both a mentalist and forensic mind reader who blends his scientific background with a captivating stage presence. Colin challenges audiences to reconsider their perceptions and think more critically about the world around them. It’s elementary; “You see, but you do not observe.”  Be ready to laugh, learn and lean in as Colin uses his unique gifts to help teams build stronger connections and think creatively about problem-solving.