Bring your picture ID and registration confirmation to pick-up your badge.
You are here
Monday, June 11
8:30 - 4:30pm
8:30 - 4:30pm
Location:
Longhorn Marble Foyer
10:00 - 12:00pm
10:00 - 12:00pm
Location:
Grapevine 1-2, Level 3
Open to LP Council Members Only.
12:00 - 4:30pm
12:00 - 4:30pm
Location:
Texas C
Specifically designed for senior level loss prevention and asset protection professionals, Executive Afternoon offers interactive discussion, expert insights and takeaways, and exclusive peer-to-peer networking. The program considers topics that help keep pace with the rapidly changing expectations and challenges currently facing your profession, and new dependencies on others in the business to effect change.
This unique event is by invitation only; to request an invitation please reach out to programs@nrf.com. Also, the event is limited to 100 participants, and only three executives may attend from each retail organization.
Lunch is included from noon to 1:00 pm.
There is no cost to attend Executive Afternoon, however, all attendees must be registered with a full conference pass.
Topics covered: Full Conference Pass
Sponsored by: 
5:00 - 7:00pm
5:00 - 7:00pm
Location:
Glass Cactus
Start NRF PROTECT off right at the rousing Welcome Reception. Network with colleagues and competitors alike and make valuable connections. Beat the morning rush. Registration will be open. Bring your registration confirmation email (or show it on your mobile device) and your photo ID to expedite picking up your conference badge at the reception.
Trolleys to the event are available at the hotel main entrance, starting at 4:30pm.
Topics covered: EXPO Pass | Full Conference Pass
Sponsored by: 
Tuesday, June 12
7:00 - 8:00am
7:00 - 8:00am
Location:
Texas Pre-function, Level 3
Fuel up with coffee and a light breakfast before grabbing a seat at the opening Mainstage session.
Topics covered: EXPO Pass | Full Conference Pass
Sponsored by: 
7:00 - 8:00am
Location:
Texas C
After serving several years as a street hardened, tough homicide detective on the streets of Southeast Washington DC, Rod Wheeler made a transition to the private sector. His focus, Terrorism and Homeland Security. Having worked with dozens of private sector companies ranging from the small mom and pops, to the Fortune 100, Rod understands the challenges, as well as the opportunities that exists with security leadership today. Rod will challenge you as a security professional: How have you changed your leadership style with respect to the leadership paradigms of yesterday. Rod will discuss this shift from our thinking about Terrorism, Workplace Violence, Racial and Sexual Diversity and more. This will be a powerful presentation you don't want to miss!
Please note: This program is sold out. Please contact programs@nrf.com if you would like to be added to the waitlist.
Topics covered: EXPO Pass | Full Conference Pass
Sponsored by: 
7:00 - 5:00pm
7:00 - 5:00pm
Location:
Longhorn Marble Foyer
Bring your picture ID and registration confirmation to pick-up your badge.
8:00 - 9:00am
Location:
Texas A
While Hurricane Harvey devastated everything in its path, it did not dampen the resilience of the retail industry. Numerous retail companies came to the aid of local communities by reengineering supply chain and distribution logistics, reimaging what it means to serve the community, and redeploying workers willing to roll up their sleeves. How does one manage a crisis of epic proportions? A handful of retailers will share their processes and expertise for managing a plethora of disasters from hurricanes, to wildfires and mudslides.
Learn to: prepare in for impending crisis recognize needs in terms of technology and people manage the human element
Learn to: prepare in for impending crisis recognize needs in terms of technology and people manage the human element
Topics covered: Crisis Management | Disaster Response | Full Conference Pass | Leadership
9:00 - 9:30am
Location:
Texas A
No one knows when crisis will strike, but how one reacts when a situation occurs can be a true testimony to leadership. On the morning to April 17, Tammie Jo Shults had no clue that the Southwest flight she was piloting would suffer deadly engine failure. Yet, seconds after the #1 engine exploded, decades of preparing for crisis came into operation. Despite deafening noise and rapid decompression inside the cabin, Shults and the team assessed the situation calmly, treated the symptoms and promptly developed a strategy to land safely. Learn how she remained calm but focused during those harrowing moments and gather some advice on how to manage crisis when it literally seems like the sky is falling.
Topics covered: Business Transformation | Full Conference Pass | Leadership
9:30 - 10:30am
9:30 - 10:30am
Location:
EXPO Hall
Network with peers while enjoying the snacks and beverages on the Expo Floor.
Topics covered: EXPO Pass | Full Conference Pass
9:30 - 3:00pm
9:30 - 3:00pm
EXPO Hall Features
9:30 - 3:00pm
Location:
EXPO Hall
Check out the Cybersecurity Pavilion located on the EXPO Floor featuring technologies that will protect your organization from cybercrime.
Topics covered: EXPO Pass | Full Conference Pass
9:30 - 3:00pm
Location:
EXPO Hall
The NRF Fusion Center is a designated area on the EXPO Hall floor that provides an opportunity for law enforcement agencies from the federal, state and local levels to link or “fuse” with retailers to counteract retail and restaurant crimes. Visit law enforcement agency booths to discuss tactics, exchange critical data and enhance important partnerships.
Topics covered: EXPO Pass | Full Conference Pass
Sponsored by: 
9:30 - 3:00pm
Location:
EXPO Hall
This free program helps retailers and law enforcement personnel discover innovative solutions for their business through private, pre-scheduled meetings with exhibitors. These 1-on-1 curated meetings will match you with solution providers best suited for your business' needs.
Topics covered: EXPO Pass | Full Conference Pass
9:30 - 3:00pm
Location:
35,000+ Sq Ft. | 200+ Exhibitors | 8 Exhibitor produced sessions | 25+ Law Enforcement Agencies | 50+ Product & Service Categories
Topics covered: EXPO Pass | Full Conference Pass
9:45 - 10:15am
9:45 - 10:15am
Location:
EXPO Hall, Big Ideas Room
The Internet is replacing retailers’ traditional ways of connecting back to corporate offices and data centers, providing Wi-Fi access to their customers, and minimizing PCI scope. New retail-scale SD-WAN solutions combine sophisticated multi-ISP connectivity for each store with enterprise-grade next-gen firewall security – all managed together from a common console. We’ll discuss how this convergence of connectivity and security is reducing the footprint of equipment needed in each store, cutting the burden on IT, and simplifying compliance with mandates such as PCI.
Topics covered: EXPO Pass | Full Conference Pass
Sponsored by: 
9:45 - 12:00pm
9:45 - 12:00pm
Location:
EXPO Hall, NRF Lounge & Matchmaking Zone
This free program helps retailers and law enforcement personnel discover innovative solutions for their business through private, pre-scheduled meetings with exhibitors. Sign up for 1-on-1 curated meetings that will match you with solution providers that best fit your needs.
Separate registration required. Open to retailers and law enforcement only.
Sign up when you register for NRF Protect 2018 or through the dashboard after registration has been completed. Further information about these 15-minute meetings taking place during expo hall hours will be sent to participants in mid-May.
Topics covered: EXPO Pass | Full Conference Pass
10:30 - 11:00am
10:30 - 11:00am
Location:
EXPO Hall, Big Ideas Room
The role of LP/AP is no longer about “catching the bad guy.” It has evolved beyond monitoring for shrink, theft, and ORC to become a partner with other areas of the business. Departments like Finance, Operations, Supply Chain, etc. are turning to LP/AP to help to improve sales and margins. Senior executives at Sally Beauty and Belk will discuss how their companies are using prescriptive analytics and pragmatic AI to transform the role of LP/AP within their companies.
Topics covered: EXPO Pass | Full Conference Pass
Sponsored by: 
10:30 - 11:15am
Location:
Texas 3
This session is suited for an EXPERIENCED loss prevention or asset protection professional.
Learn how Abercrombie and Fitch has utilized solution provider business metrics and analytics to develop a predictive shrink model that is ninety percent accurate BEFORE the actual inventory. In addition, discover how they use technology to enhance and revise the model when impacted by business fluctuations.
Learn to:
challenge your perception of company metrics make your data work for you use existing solution provide data as your starting point to create a predictive shrink model Topics covered: Full Conference Pass
Location:
Texas 5
This session is suited for an EMERGING & EXPERIENCED loss prevention or asset protection professional.
In the wake of widespread revelations of misconduct in workplaces, people from all types of industries have begun sharing their stories of harassment and abuse. Refusing to bury their heads in the sand, retail LP executives recognize that old-school "not in my wheelhouse” thinking won’t fly; it’s time to act with integrity and transparency - embracing authenticity and committing to changes in organizational culture. LP and human resources professionals need to bring their distinctive skills to the table, cultivating a collaborative, productive, and high-trust relationship. Hear about one company’s path to this effective partnership. And be sure your smartphone is charged; this presentation will be interactive.
Learn to:
Members of the Press and Media will not have access to this session.
Topics covered: Full Conference Pass
Location:
Texas 1
This session is suited for an EMERGING loss prevention or asset protection professional.
Sure it makes good business sense to reduce the hazardous waste produced by retail operations, but what are the best practices for reducing costs and recouping expenses? Expect a lively discussion peppered with the latest research and the most up-to-date methods.
Learn to:
be in compliance and identify hazardous waste. contain and manage costs efficiently. promote associate product lifecycle awareness.This session brought to you by:
Topics covered: Enterprise Risk Management | Full Conference Pass | Research | Safety
Location:
Texas C
This session is suited for an EMERGING loss prevention or asset protection professional.
Uncross your arms, relax your jaw and immerse yourself in this interactive session hosted by body language expert Lisa Mitchell. This one-of-a-kind mind and body experience will demonstrate how a keen understanding of body language can provide an edge when trying to "read" non-verbal signals.
Learn to:
Topics covered: Full Conference Pass
11:15 - 11:45am
11:15 - 11:45am
Location:
EXPO Hall, Big Ideas Room
Where do the big ideas come from? Many times they come from you and spending time in your stores!
Join Paul who will share the genesis of one big idea that came from walking a Fred Meyer store with the Safety Director and another that revealed itself while interviewing associates and customers about a new safety product piloted at Walmart. Both endeavors generated Big Ideas that helped reduce injuries, greatly benefited Product Merchandising and Store Operations, while boosting significant ROI and increased revenue.
Topics covered: EXPO Pass | Full Conference Pass
Sponsored by: 
11:30 - 11:50am
11:30 - 11:50am
Location:
EXPO Hall, FMI Lounge
In over seventeen years of security consulting Cita now openly shares her knowledge and experience through education of effective Key Control practices. She is also an active member of Food Marketing Institute (FMI), the American Society for Industrial Security (ASIS International), the National Retail Federation (NRF), International Association of Interviewers (IAI), and the Loss Prevention Foundation (LPF). By also serving on the Vendor Advisory Board for Loss Prevention Magazine, she helps to influence constructive client-vendor partnerships.
Topics covered: EXPO Pass | Full Conference Pass
Sponsored by: 
12:00 - 12:20pm
12:00 - 12:20pm
Location:
EXPO Hall, FMI Lounge
Retailers are adopting face recognition in record numbers to reduce external shrink, fraud and in-store violence. This interactive session will use real case studies to discuss how Loss Prevention Leaders proved the value to the C-suite by focusing on ROI, privacy and compliance. Join FaceFirst Director of Retail Mark Ebersbach as he reveals best practices learned from hundreds of deployments with Fortune 500 retailers and top grocery chains, followed by a Q&A.
Topics covered: EXPO Pass | Full Conference Pass
Sponsored by:
12:00 - 1:00pm
12:00 - 1:00pm
Location:
EXPO Hall
Lunch is on us. Grab a bite to eat, walk the EXPO Hall and talk shop with colleagues, law enforcement and solution providers. Free for all attendees.
Topics covered: EXPO Pass | Full Conference Pass
12:00 - 1:30pm
12:00 - 1:30pm
Location:
Texas C
Education, networking and community - in this case focused on women working in, rocking, and running loss prevention and asset protection careers. Join us for an exclusive luncheon that will inspire, celebrate, educate, and bring together women in the retail industry, powered by the NRF Women in Loss Prevention group.
Please note: This program is sold out. Please contact programs@nrf.com if you would like to be added to the waitlist.
Topics covered: Full Conference Pass
Sponsored by: 
12:45 - 1:05pm
12:45 - 1:05pm
Location:
EXPO Hall, FMI Lounge
Sponsored by:
1:15 - 1:35pm
1:15 - 1:35pm
Location:
EXPO Hall, FMI Lounge
There are some simple things that retailers can do to decrease incidents of theft in-store, many of which are a combination of technological and human intelligence.
Topics covered: EXPO Pass | Full Conference Pass
Sponsored by:
1:30 - 2:00pm
1:30 - 2:00pm
Location:
EXPO Hall, Big Ideas Room
Retailers are often on the forefront of applying “digital transformation” technologies to highly distributed environments. Connecting stores, branches and remote offices efficiently and safely to the applications and data they depend upon has become the foundation on which other transformation is built. But doing so safely across thousands of locations requires a new approach. We’ll discuss how one of the newest trends in IT is combining the savings of software-defined wide-area networking (SD-WAN) with advanced next-gen security, all at retail scale. You’ll hear how organizations are able to manage networking and security for more than 1400 sites from a single console - and come away with new ideas on how you can replace expensive MPLS infrastructure to reduce branch complexity, spin up new locations faster, and slash the costs of connecting and protecting in today’s digital world.
Sponsored by: 
1:45 - 3:00pm
1:45 - 3:00pm
Location:
EXPO Hall, NRF Lounge & Matchmaking Zone
This free program helps retailers and law enforcement personnel discover innovative solutions for their business through private, pre-scheduled meetings with exhibitors. Sign up for 1-on-1 curated meetings that will match you with solution providers that best fit your needs.
Separate registration required. Open to retailers and law enforcement only.
Sign up when you register for NRF Protect 2018 or through the dashboard after registration has been completed. Further information about these 15-minute meetings taking place during expo hall hours will be sent to participants in mid-May.
Topics covered: EXPO Pass | Full Conference Pass
2:00 - 2:45pm
Location:
Texas 3
This session is suited for an EMERGING & EXPERIENCED loss prevention or asset protection professional.
Omnichannel strategies create a multitude of touchpoints such as buy online/pick up in store, ship from store, same day delivery, etc. – along with increased opportunities for fraud. Office Depot executives will share their methods for controlling shrink and fraud across the enterprise.
Learn to:
Topics covered: Full Conference Pass
2:00 - 2:45pm
Location:
Texas 5
This session is suited for an EXPERIENCED loss prevention or asset protection professional.
More states are considering alternative measures to combat prison overcrowding. The negative consequences of California's Prop 47 have been unmistakable for retailers; nearly all are experiencing a rise in shoplifting – some by as much as 15%. With more states evaluating similar measures, what's a company's defense?
Learn to:
Topics covered: Full Conference Pass
Location:
Texas 1
This session is suited for an EXPERIENCED loss prevention or asset protection professional.
This fast-paced session offer practical tips for preparing investigation reports and effectively handling OSHA inspections under current regulations.
Learn to:
navigate the current OSHA landscape protect your company from new regulations prepare investigation reports and effectively handle OSHA InspectionsThis session brought to you by:
Topics covered: Enterprise Risk Management | Full Conference Pass | Safety
Location:
Texas C
This session is suited for an EMERGING & EXPERIENCED loss prevention or asset protection professional.
Improving observation, perception, and communication skills is tantamount to success in business - and in life. Art historian and attorney Amy Herman, will lead attendees on a journey designed to sharpen their perception and communication aptitude by viewing and describing details contained in painting, sculpture and photography. The program is intended to hone visual intelligence - providing instruction on how to recognize the most pertinent information and recognize biases that impede decision making.
Learn to:
rethink observation and perception skills and how precisely and objectively we communicate reconsider the use of assumptions in professional judgment by confronting cognitive bias and how it affects decision making incorporate multiple perspectives in professional decisions Topics covered: Full Conference Pass
3:00 - 3:15pm
Location:
Texas A
The Ring of Excellence Award recognizes pioneers in the retail loss prevention and asset protection community whose honor, integrity and character serve as an example for the Loss Prevention profession. The achievements and outstanding leadership of these honorees have shaped the industry by creating new Loss Prevention standard practices and building strong Asset Protection and retail security teams. Inductees to the Ring of Excellence can be honored in person or posthumously and have included vice presidents and chief security officers of retail companies.
3:15 - 4:00pm
Location:
Texas A
Theresa Payton, founder of Fortalice Solutions and a former White House chief information officer has a vision for cyber security. She says managing dynamic and complex cyber risk requires a combination of old school risk management and compliance with newer and more innovative technologies. And if you’re thinking the best place to start is a checklist…think again. Join us for cautionary tales and a comprehensive insight.
Learn to:
Follow the digital breadcrumbs Take action and get resolution on what to do when you've been compromised Regain control and re-engineer in the hopes of thwarting another attack Topics covered: Crisis Management | Cyber Security | Enterprise Risk Management | Fraud | Full Conference Pass | Technology and Innovation
4:00 - 5:00pm
4:00 - 5:00pm
Location:
Center Prefunction, Level 3
Cap off your first day’s experience by enjoying great munchies and refreshing drinks.
Topics covered: EXPO Pass | Full Conference Pass
Wednesday, June 13
7:00 - 8:00am
7:00 - 8:00am
Location:
Texas Pre-function, Level 3
Prepare for the day’s events while mingling with colleagues over a continental breakfast.
Topics covered: EXPO Pass | Full Conference Pass
Sponsored by:
7:00 - 8:00am
Location:
Texas C
The NRF ORC/Investigators' Network Meeting provides a great opportunity to meet retail and restaurant loss prevention professionals, mall security and law enforcement partners, as well as ORCA leaders in the region where you work. Join us for breakfast in roundtable format for intelligence sharing and discussing critical trends and issues in your regional area. Bring BOLO’s, alerts and be prepared to benchmark with your peers.
Please note: This program is sold out. Please contact programs@nrf.com if you would like to be added to the waitlist.
Topics covered: Full Conference Pass
Sponsored by: 
7:00 - 3:00pm
7:00 - 3:00pm
Location:
Longhorn Marble Foyer
Late to register? Stop by today, before 3:00pm. We're still open!
8:00 - 8:45am
Location:
Texas A
Complacency has never been a strategy for success. Business transformation demands a willingness to pivot from one idea to the next. It challenges companies to expand their thinking, invest differently and embrace innovation. We’ll hear from the retail C-suite who are navigating this dynamic landscape every day.
Topics covered: Business Transformation | Full Conference Pass | Leadership
8:45 - 9:30am
Location:
Texas A
James Mullan is a British retail trends consultant based in New York, focused on helping GDR's US clients interpret shifting consumer expectations to tackle their own strategic and tactical challenges with confidence. He'll be providing what is sure to be a fresh perspective, exploring how a loss-prevention team might be the unlikely key to unlocking significant innovations in your businesses. In his usual, informal, non-nonsense style, Mullan will consider the intersection of human behavior and emerging technologies at retail in what promises to be a typically eye-opening GDR session.
Topics covered: Business Transformation | Full Conference Pass | Research | Technology and Innovation
9:30 - 10:30am
9:30 - 10:30am
Location:
EXPO Hall
Network with peers while enjoying the snacks and beverages on the Expo Floor.
Topics covered: EXPO Pass | Full Conference Pass
9:30 - 3:00pm
9:30 - 3:00pm
EXPO Hall Features
9:30 - 3:00pm
Location:
EXPO Hall
Check out the Cybersecurity Pavilion located on the EXPO Floor featuring technologies that will protect your organization from cybercrime.
Topics covered: EXPO Pass | Full Conference Pass
9:30 - 3:00pm
Location:
EXPO Hall
The NRF Fusion Center is a designated area on the EXPO Hall floor that provides an opportunity for law enforcement agencies from the federal, state and local levels to link or “fuse” with retailers to counteract retail and restaurant crimes. Visit law enforcement agency booths to discuss tactics, exchange critical data and enhance important partnerships.
Topics covered: EXPO Pass | Full Conference Pass
Sponsored by:
9:30 - 3:00pm
Location:
EXPO Hall
This free program helps retailers and law enforcement personnel discover innovative solutions for their business through private, pre-scheduled meetings with exhibitors. These 1-on-1 curated meetings will match you with solution providers best suited for your business' needs.
Topics covered: EXPO Pass | Full Conference Pass
9:30 - 3:00pm
Location:
35,000+ Sq Ft. | 200+ Exhibitors | 8 Exhibitor produced sessions | 25+ Law Enforcement Agencies | 50+ Product & Service Categories
Topics covered: EXPO Pass | Full Conference Pass
9:45 - 12:00pm
9:45 - 12:00pm
Location:
EXPO Hall, NRF Lounge & Matchmaking Zone
This free program helps retailers and law enforcement personnel discover innovative solutions for their business through private, pre-scheduled meetings with exhibitors. Sign up for 1-on-1 curated meetings that will match you with solution providers that best fit your needs.
Separate registration required. Open to retailers and law enforcement only.
Sign up when you register for NRF Protect 2018 or through the dashboard after registration has been completed. Further information about these 15-minute meetings taking place during expo hall hours will be sent to participants in mid-May.
Topics covered: EXPO Pass | Full Conference Pass
10:30 - 11:15am
Location:
Texas 5
This session is suited for an EXPERIENCED loss prevention or asset protection professional.
Trying to do more with less can be futile, especially when projects are piling up. Two national retailers are tackling the problem by utilizing shared resource service providers to supplement LP initiatives.
Learn to:
Topics covered: Full Conference Pass
Location:
Texas 3
This session is suited for an EMERGING & EXPERIENCED loss prevention or asset protection professional.
Cyber-attacks increasingly threaten business and, despite investments, they're growing in volume and scale. The bad guys will continue to create havoc; the challenge is to fight the good fight. Learn how to stack the odds in your favor in the quest to gain an advantage.
Learn to:
protect your enterprise against cyber threats find out what's working and what's not reduce post-breach investigation timelines to quickly pinpoint the source of a breach Topics covered: Full Conference Pass
Location:
Texas C
This session is suited for an EMERGING loss prevention or asset protection professional.
Making smart decisions is every retailer's objective; getting there requires the ability to combine advanced analytics with business acumen. Learn how two specialty retail companies maximize their data warehouses to develop actionable, predictive models that allow them to uncover shrink challenges unique to their business.
Learn to:
identify the right people and partners needed to develop your model acquire and interpret data from multiple sources apply what you learn from data analysis Topics covered: Full Conference Pass
Location:
Texas 1
This session is suited for an EXPERIENCED loss prevention or asset protection professional.
Come to this roundtable session lead by Melissa Bailey an attorney whose practice focuses on OSHA issues. This roundtable promises to be an interactive session where you can ask questions, listen to other company ideas and come away with a good understanding of how you can be sure your company is in compliance.
An interactive roundtable discussion, led by OSHA lawyer expert Melissa Bailey, will address safety challenges, the timeliest views related to safety recognition programs and compliance with new OSHA rules.
Learn to:
Apply OSHA rules to your company Address safety challenges Identify if your company is in complianceThis session brought to you by:
Topics covered: Enterprise Risk Management | Full Conference Pass | Safety
11:30 - 11:50am
11:30 - 11:50am
Location:
EXPO Hall, FMI Lounge
The LPRC is a Research and Results Community with 55 retailer members that studies the effect of new technologies, policy changes, and paradigm shifts in the retail space. We will discuss how 55 retailers and 70 solutions providers come together to formulate research at the LPRC. We’ll share key theories and frameworks that underlie our research process through a case-study example of a research project with Offender, Customer, and Associate data and results.
Sponsored by:
12:00 - 12:20pm
12:00 - 12:20pm
Location:
EXPO Hall, FMI Lounge
Food related roundtables led by industry experts discussing important topics that are critical to the food industry.
Sponsored by:
12:00 - 1:00pm
12:00 - 1:00pm
Location:
EXPO Hall
Lunch is on us. Grab a bite to eat, walk the EXPO Hall and talk shop with colleagues, law enforcement and solution providers. Free for all attendees.
Topics covered: EXPO Pass | Full Conference Pass
1:15 - 1:35pm
1:15 - 1:35pm
Location:
EXPO Hall, FMI Lounge
To provide an overview of the importance of an OSHA/ANSI compliant first aid program in the workplace. Presentation to include, 2015 ANSI standard changes, typical focuses of a first aid program and best practices.
Sponsored by:
2:00 - 2:45pm
Location:
Texas C
This session is suited for an EMERGING loss prevention or asset protection professional.
Retail has undergone a seismic shift and the ripple effect on loss prevention is undeniable. The list of challenges range from ecommerce transformation to risk mitigation to the relentless pace of cybersecurity challenges. Learn how one retailer has made adaptability a core component of it its DNA, allowing them to mitigate risk and position the company for future growth.
Learn to:
Topics covered: Full Conference Pass
Location:
Texas 1
This session is suited for an EXPERIENCED loss prevention or asset protection professional.
In today's real-time world, businesses need to be prepared to manage crises with strategies that are proactive, transparent and accountable. Executives need to fight negative viral criticism with equally viral communication skills. Risk and safety professionals need to have a seat at the table - prepared to offer their knowledge and expertise in the face of this, a pressure cooker situation. Dale Weiss, SVP, CommCore Consulting Group will conduct an interactive workshop designed to help attendees hone their radar of potential crisis, measure response effectiveness, and prepare all involved to minimize risk and maximize the company's reputation.
Learn to:
gain a better understanding of what a company may face and how they should respond develop skills that allow faster recognition of issues and faster reaction times prepare so that when a crisis arises there is a place to beginThis session brought to you by:
Topics covered: Crisis Management | Enterprise Risk Management | Full Conference Pass | Safety
Location:
Texas 3
This session is suited for an EMERGING loss prevention or asset protection professional.
Poorly managed conflict is inevitable within any business and often leads to disrespect, bullying, arguments or even physical violence. Building on last year's Verbal Defense Program presented by Vistelar, hear from Macy's about how they are training their Asset Protection and Operations Teams to better handle these concerns with the help of Vistelar's Verbal Defense and Influence training program.
Learn to:
understand how Macy’s is deploying this LP/operations training program find techniques to effectively deal with volatile customers to diffuse and manage complaints gain cross-functional support and funding Topics covered: Full Conference Pass
Location:
Texas 5
This session is suited for an EMERGING & EXPERIENCED loss prevention or asset protection professional.
Dr. Richard Hollinger, lead author of the National Retail Security Survey (NRSS) for the last 25 years, will share the findings of the 2018 report. Are industry shrink numbers shifting upwards? Do LP executives expect staffing to increase? Hear the numbers and delve into the insights behind the data, as Dan Faketty and Dr. Hollinger explore the industry trends.
Learn to:
identify loss trends and causations establish benchmark metrics for retail vertical and sector measure how your organization compares with others in this space Topics covered: Full Conference Pass
Sponsored by: 
3:00 - 3:30pm
Location:
Texas A
Borrowing lessons and business models conceived and implemented within other industries can be an effective way to jump-start new ideas and innovative tactics. A panel of security experts with expertise in other sectors, including events management and airline security, will draw analogies and exchange methods used to protect people, products and profits. Join us as boundaries blur and new insights emerge.
Topics covered: Crisis Management | Diffuse Conflict | Enterprise Risk Management | Full Conference Pass | Leadership | Safety | Technology and Innovation
3:30 - 4:15pm
3:30 - 4:15pm
Location:
Texas A
In today’s ever-changing and often-volatile retail landscape, adaptability and creativity are more crucial than ever. Augmented reality, 3D printing, and pop-up virtual stores are changing the face of retail. It is no longer possible—or even desirable—to focus on business as usual if you want to growth and thrive. Rather, today’s business leaders must anticipate change to create opportunities for professional success and personal satisfaction. In Disrupt You!, Samit shows how the strategies that help the world’s fastest growing companies flourish can be applied at an individual level. By challenging assumptions, pinpointing one’s unique value, and identifying weaknesses in the structure of current industries, anyone can achieve success and prosperity.
Topics covered: Business Transformation | Full Conference Pass | Leadership | Technology and Innovation