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Wednesday, June 5

7:30am8:00am

Attendee Breakfast

7:30am8:00am
Outside of Keynote Room
Get ready for morning sessions with hot coffee and grab-and-go breakfast offerings.
8:00am8:45am

FACING OUR FUTURES - Looking to 2030 and beyond

8:00am8:45am
CIS Security Solutions Theatre
2024 is a pivotal year for the retail industry as it charts a course towards its exciting future. We see trends such as economic instabilities and global trade, as regional shifts and data growth change how we power and drive transformation in our businesses. In addition, there are trends in the retail industry that are gaining pace - digitization, machine learning and automation, generative AI, sensor fusion, spatial computing, simulation, and the changing physical / digital retail ecosystem. Nikolas Badminton, world-renowned futurist and best-selling author will lead attendees into a world of new possibilities, challenging listeners to widen their view, particularly as these trends spur leaders to examine better ways to operate and flourish. Be prepared to immerse yourself in new thinking as Badminton shares his views on the future of innovation, profit and growth. Areas of Exploration THE VALUE OF FUTURES WORK - the mindset needed and approach to exploring futures (signals, trends, scenarios and stories). I will illustrate using stories from pioneers in the field. GLOBAL MEGATRENDS - economic shifts, global trade, population growth, megacities, climate change, water-energy-food nexus and the shift in ORC’s thinking regarding retail, computing infrastructure etc. MULTI-MODAL INTELLIGENCE - Data growth and AI + robotics + spatial / wearable computing, automation and security, anticipatory shipping, generative AI (including poisoning and espionage) LOGISTICS & DISTRIBUTION - logistics hubs, supply chain, retailer ecosystems CONSUMER ECOSYSTEMS - the evolution of digital experiences, store design and evolution, virtual and parallel realities, ambient computing, CBDCs / apps / ecosystems SECURITY & IDENTITY - OSINT, cybersecurity, crime avoidance and wnit-surveillance trends, digital exploitation and social engineering.
9:00am9:45am

Cargo theft and transit loss

Developing effective cyber governance in retail

Managing risk in a polycrisis environment

Mixed signals: Exploiting all data available to detect ORC

10:00am10:45am

Building risk models: Using data to inform decision-making and security strategies

Cyber analysts & fraud practitioners: Partners in security

Protecting our elders: Gift card fraud and scams

To SOC or how to SOC…that is the question

10:45am2:45pm

Expo Hours & Experiences

10:45am2:45pm
Expo
Enjoy social breaks with peers, free lunches, giveaways, fun games and prize-winning opportunities in the Expo. The crowd favorite returns. Make new connections through NRF’s MATCH, SPIN, WIN. Locate your attendee twin by matching badge numbers and spin the wheel for prizes. Every spin wins! It’s the perfect way to take a break and have some fun before getting back to all the serious stuff!

NRF Fusion Center

10:45am2:45pm
1500-1700 aisles, Center of Expo
The NRF Fusion Center is where you can collaborate with all levels of law enforcement agencies, mall security and Organized Retail Crime Associations to discuss trending LP and cyber issues and explore new strategies to counter retail crime. 

Match, Spin & Win

10:45am2:45pm
NRF Fusion Center
Find your match and spin your way to a win! Locate the MATCH #" on your badge (lower right corner) then look for others with the same number. Retailers and Exhibitors must find each other by matching the numbers on their badge. Once found, head to the prize wheel for a winning spin! 

NJB Professional headshot lounge

10:45am2:45pm
Expo, next to booth 1221
Smile! Stop by the Professional Headshot Lounge on the expo floor to update your professional headshot. Across from Booth 1221.
11:00am11:30am

Adapting loss prevention: Harnessing data analytics for effective shrink management in retail

11:00am11:30am
Exhibitor Big Ideas Stage
Retailers of all segments and sizes are faced with many of the same challenges when it comes to their loss prevention efforts. Most notably, how to create a frictionless customer experience in an environment where inventory shrink has reached unprecedented levels. Listen in to hear Loss Prevention professionals Scott McBride and Joe Coll discuss how they are meeting this challenge by coupling traditional data sources with emerging smart sensor data to improve visibility, speed, and efficiency.
Scott McBride

Scott McBride

Chief Global Asset Protection Officer & CSO
American Eagle Outfitters Inc.
11:45am12:15pm

Leveraging LPR and video technology to combat retail fraud and crime

11:45am12:15pm
Exhibitor Big Ideas Stage
This session will be focused on the partnership between Law Enforcement and Retailers and how they can together leverage new technology to combat fraud and crime.
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Nathan Wade

Manager, Fraud Prevention
Pilot Travel Centers
12:00pm1:00pm

Expo Lunch

12:00pm1:00pm
Meet, Seat & Eat areas, Expo
Enjoy a well-rounded complimentary boxed lunch served on the Expo floor allowing you to network and eat at the same time. Lunch includes a sandwich or salad, fruit and a beverage.
12:00pm1:30pm

NRF ORC / Investigators' Network and Law Enforcement Lunch

12:00pm1:30pm
103A-C, Level 1
The NRF ORC/Investigators' Network Meeting provides a great opportunity to meet retail and restaurant loss prevention professionals, mall security and law enforcement partners, as well as ORCA leaders in the region where you work. Join us for lunch in a roundtable format to share insights and discuss critical trends and issues in your regional area. Bring BOLOs and alerts and be prepared to benchmark with your peers. This program is only open to retailers registered with an All-Access pass and law enforcement professionals. Program can be added during the registration process.  This session is closed to press.
Dariush Vollenweider

Dariush Vollenweider

Special Agent
U.S. Department of Homeland Security- Homeland Security Investigations
Adam Parks

Adam Parks

Deputy Special Agent in Charge
Homeland Security Investigations
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Huy Betz

Deputy District Attorney
San Diego County District Attorney's Office
12:30pm1:00pm

Crime risk modeling and location intelligence: Identifying high risk locations in your enterprise

12:30pm1:00pm
Exhibitor Big Ideas Stage
Retailers are experiencing significant criminal activity in and around their stores. However, not all stores are impacted equally. From shoplifting to organized retail crime, retailers are turning to geospatial technology and modeling to forecast which locations are more likely to experience an incident or be affected by criminal activity so they can prioritize resources and mitigate disruption. Join Dr. Grant Drawve from CAP Index as he shares his work modeling crime data using multiple types of data and geospatial tools to help retailers more accurately assess their risk and inform tactics for mitigating their impact.
1:15pm1:45pm

There's no "friendly fraud" - Using AI to address claim/return fraud & abuse

1:15pm1:45pm
Exhibitor Big Ideas Stage
In the beginning they called it “friendly-fraud” but today retailers know that fraud and abuse in the claims and appeasement operations is anything but. Appriss Retail just completed the first ever study focused solely on the claims and appeasement areas and the results may surprise you. Learn more about this skyrocketing issue and how one retailer is harnessing AI to address claims and a broad set of business problems. 
1:30pm1:50pm

NRF Fusion Center K9 Activation

1:30pm1:50pm
NRF Fusion Center
California Highway Patrol will be providing two k9 demonstrations that specalizes in narcotics and explosive detection. 
2:00pm2:30pm

Winning the battle against theft: Lowes Foods' game-changing loss prevention strategy

2:00pm2:30pm
Exhibitor Big Ideas Stage
Dive into the success story of Lowes Foods and learn how Zebra Workcloud Actionable Intelligence software has revolutionized their approach to asset protection. Hear from Carrie Rath and discover how the use of cutting-edge technology has propelled their loss prevention tactics (like POS analytics) to new heights, leading to significant year-over-year growth. Don't miss out on the key insights and strategies that could transform your retail security efforts.
Carrie Rath

Carrie Rath

Senior Asset Protection POS Data Analyst
Lowes Foods
2:30pm2:45pm

Daily Double Prize Drawing

2:30pm2:45pm
Fusion Center Stage
The Daily Double gives winning retailers a second chance to win big.   Retailers who previously won at Match, Spin and Win can return to the Expo Hall and Fusion Center Stage for a second spin. It's a new wheel with new and bigger prizes! This is a retail-only game and retailers do NOT need to bring their earlier exhibitor match along to spin. Retailers can only participate in the Daily Double once over the course of the event. 
2:45pm3:30pm

An integrated approach to cyber and physical security driving digital transformation

Let’s meet back up at the mall

Tackling investigations at Burlington: Making the pieces fit

Understanding the transnational organized crime threat and its impact on retail

3:45pm4:30pm

It’s a small world after all: Loss prevention around the globe

Managing threats of violence in your retail and remote locations

Tackling ecommerce and delivery fraud

The evolving role of the retail CISO: Opportunities and challenges