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Organized retail crime and theft is not limited to brick-and-mortar locations. Cargo and transit losses are on the rise, with vectors involving traditional and cyber-crime related methods. From retailer, cargo and transit and law enforcement perspectives, learn how these losses are increasing, creating challenges across the supply chain and impacting your organization more than possibly realized.

New policy, regulatory and technology developments, including the SEC’s recent cybersecurity rule for public companies, increase the imperative for retail leaders to have effective governance of cybersecurity activities within their companies, with the need for full alignment between information security teams, other business leaders, and boards of directors. In this session, Matt Gorham, who leads the Cyber & Privacy Innovation Institute at PwC and is a former Assistant Director of the FBI Cyber Division, will discuss how cybersecurity leaders and other executives can address these governance challenges, engage effectively with external partners (including their third-party service providers and law enforcement), and anticipate future shifts in cyber governance requirements, in conversation with Mark Tomallo, Senior Vice President and Chief Information Security Officer at Victoria’s Secret.

In a world where daily crises exist, how do you manage the resources and priorities that provide a proactive plan to mitigate against what comes tomorrow? Risk leaders provide insight into how asset protection plays into the larger role involving Enterprise Security Risk Management.

In this talk we will discuss how all kinds of data can be combined to provide a more complete picture of potential fraud and abuse.  This talk will discuss metrics and analytics, additional techniques to extract structured data from unstructured data, and how being able to use all the various data and signals can guide where to expend resources to disrupt crime.

Mitigating relative risk and vulnerability by creating a unique risk model can yield benefits ranging from reduced losses to better informed investment decisions. In this session we will hear from two very different retail businesses that have built risk models by identifying the metrics that matter most for their objectives and using cross-functional tools and data elements to capture and analyze information.  This session is closed to press.

Online fraud and in-store theft are persistent threats for retail and hospitality companies. Learn how fraud prevention and cybersecurity – typically two distinct operational capabilities - are working together to better detect the many forms fraud can take (e.g., gift card, payment, loyalty and reward programs) and protect brands from customer and financial loss.

How can retailers play a role in thwarting gift card scams? An executive from AARP will share how broad partnerships, the education of frontline workers and other key initiatives can be pivotal in the quest to protect the elderly and others from falling prey to fraudsters. Find out how Walmart is working to stem the growth of this insidious crime. 

Security Operations Centers (SOC) bring together information and intelligence from across the organization. For many, the challenge is determining the “what” and “how” to bring into a SOC. Learn from those who have answered these questions, bringing together physical, digital and even cyber to best serve their needs. This session is closed to press.

In this session, you will hear from Industry Experts at Palo Alto Networks, and Cyber and Physical Security leaders from Public Storage, and  In-N-Out Burger. You will learn first hand what some of the challenges retail organizations face today around cyber and physical security, why it's important to have an integrated approach, and lessons learned from how Public Storage, and In-N-Out Burger leverage an integrated approach between these two disciplines of security to drive transformations for their customers and partners worldwide. We will touch on some of the organizational processes, tools, and technologies being used to drive change, reduce risk, and mitigate fraud and organized crime. We will touch on some of the future threats and how technologies of AI, ML, Computer Vision, and Automation can drive more operational efficiency. This session is closed to press.

The NRF Mall / Retailer Partnership Working Group has been engaging in building stronger relationships to keep our shopping environments safer and more secure. Learn some of the practices over the past year that have helped build stronger relationships and support anchor and in-line retail locations. This session is closed to press.

Burlington has re-envisioned processes beginning with the ground-up establishment of its SOC, automating once-manual tools, visualizing data and taking investigations to the next level. Join two of the key players at Burlington’s who built and integrated this series of new services and partnerships, as they share how they’re bringing together the SOC and thier internal investigations team to yield standout results.   This session is closed to press.

This session will feature a presentation and discussion with Cassandra Butler, Deputy Assistant Director (DAD) of Intelligence in the Criminal Investigative Division at the Federal Bureau of Investigation (FBI), that provides context on how transnational organized crime groups are engaging in activities that harm and disrupt the private sector and the American public. DAD Butler will provide details on what retail security leaders need to understand about these threats and how companies can work with the FBI and other partners in law enforcement to counter transnational organized crime threats.

The issues of organized retail crime, increased theft and e-commerce loss are borderless. Listen to this panel of experts from different countries to hear whether we share the same concerns, or are there nuisances that may make each country unique?

Learnings from the GAP on how to redefine and evolve your workplace violence prevention program to meet today’s needs. Understand how program design, implementation and monitoring needs to fit in your diverse environment of corporate, retail and remote business locations.  This session is closed to press.

Ecommerce and delivery fraud has many faces. Merchants battle friendly fraud and card testing schemes alongside refund abuse and porch piracy. With stats showing that 23 percent of total retail sales will be conducted online by 2027, companies are committed to exploring new technologies and new authentication processes that will tackle fraud from multiple angles.

New cybersecurity threats, legal and compliance requirements, technology developments, and business imperatives are changing the roles of Chief Information Security Officers and their relationships with other business leaders. This panel session of retail sector CISOs will discuss these changes and how leaders are working with their teams and other partners to adapt to them.