Agenda

Small LP teams are often responsible for hundreds of stores, large physical spaces, high‑volume markets and elevated risk, yet despite a lean head count, the team is still expected to protect people, product and brand while contributing to profitability. The session investigates how J.Crew’s LP team maximizes impact with limited resources by prioritizing high‑value work, strengthening cross‑functional partnerships, leveraging technology to balance travel and using proactive safety programs — all grounded in a leadership philosophy built on thoughtful resource stewardship.

Omnichannel retail has evolved faster than the tools designed to protect it. Offenders now move effortlessly between store and digital channels, exploiting the blind spots created by disconnected systems and siloed LP and fraud teams. In this session, industry leader John Matas introduces Unified Loss Orchestration — a practical operating model retailers can adopt themselves to finally see loss the way offenders do: across channels, not within them. Attendees will learn how to enrich in store transactions using the unused data points hidden in their online “digital exhaust,” creating a unified lens that strengthens investigations, connects the dots between commerce channels, and adds meaningful analytical firepower to the systems they already own.

As retailers rethink how they measure and manage loss, a shift is underway - repositioning exception-based reporting traditionally focused on chasing bad guys, to an organizational resource delivering capital optimization. This session explores how Total Retail Loss transforms traditionally reactive AP data into an enterprise resource, placing high‑confidence insights into the hands of merchants, operators, finance, and store teams who can act early and make the greatest impact. Grocery represents the ultimate proving ground for this approach. With razor‑thin margins, complex operations, and constant cost pressure, it forces clarity where capital is truly at risk and where it delivers value. Attendees will walk away with a practical framework for repositioning Total Retail Loss strategies and exception-based reporting into strategic investments, aligning Asset Protection decisions to the broader initiatives of finance, operations, and the C-suite.   

Fraud‑prevention strategies have traditionally been siloed — separated by inconsistent data access, differing mitigation methods and unclear ownership across teams. Because fraud manifests differently across business channels, many organizations struggle to build a unified, enterprise‑wide approach. In this session, you’ll learn how one of the largest and most complex retailers in the world is creating a business‑aligned fusion center to transform its fraud strategy. You’ll see how they are connecting disparate data sources, aligning teams and leveraging AI‑powered analytics to uncover gaps, strengthen link analysis and integrate fraud detection across the organization. Practical examples — including data visualizations, analytical maps, frameworks and tools — will bring this approach to life for retailers of all sizes.

What happens when an asset protection team reimagines the way stores get help? It builds B.E.C.K.I. — a virtual AP Manager fueled by AI and born from design thinking. Join us on the innovation journey: Uncovering store frustrations, brainstorming bold ideas and ultimately creating a tool that delivers instant support, clear answers and streamlined communication. After learning and applying the key concepts of design thinking, attendees will learn how EssilorLuxottica tackled the project, and will walk away inspired by how design thinking plus AI can redefine efficiency, elevate the store experience and reshape risk management.

(All-Access Retail Pass Holders can register for the Design Thinking Workshop being held on Monday, June 8, 2026, from 1 - 3:15pm for a hands-on experience on how to utilize the design thinking process.)

Return fraud has become one of retail’s fastest‑growing sources of loss — and one of the hardest to measure. In this 45‑minute panel, leading retail experts unpack the latest data on return fraud trends, the most common abuse patterns and why traditional loss prevention approaches often miss the full picture. Panelists will explore the internal challenges LP teams face, including measuring fraud at scale, clarifying ownership and aligning across departments. The discussion will highlight proven tactics for early detection, behavioral risk assessment and AI‑powered prevention methods. Attendees will leave with practical, actionable strategies to better identify fraudulent returns, protect loyal customers and strengthen their LP framework.