< Full Agenda
Keynote Session

Managing the message: Retail’s playbook for high‑risk social and political moments

From politically charged issues such as recent immigration‑related events, to broader geopolitical, social, and cultural tensions, organizations are feeling heightened pressure to communicate thoughtfully, consistently, and responsibly. Social media amplification — and the speed at which misinformation spreads — adds yet another layer of risk.  The panel, including a crisis communications expert from Teneo Risk Advisory and two leading retailers, will explore how companies can better prepare to address employee questions, concerns, and differing viewpoints while staying grounded in core values, prioritizing safety, and protecting the business. We will examine strategies for navigating online crises, monitoring emerging narratives, and engaging proactively to minimize reputational impact. 

Rob Holm
Rob Holm

Security Director

McDonald's Corporation

Eugene Kang
Eugene Kang

Senior Managing Director

Teneo

Managing the message: Retail’s playbook for high‑risk social and political moments | NRF PROTECT 2026