What happens when an asset protection team reimagines the way stores get help? It builds B.E.C.K.I. — a virtual AP Manager fueled by AI and born from design thinking. Join us on the innovation journey: Uncovering store frustrations, brainstorming bold ideas and ultimately creating a tool that delivers instant support, clear answers and streamlined communication. After learning and applying the key concepts of design thinking, attendees will learn how EssilorLuxottica tackled the project, and will walk away inspired by how design thinking plus AI can redefine efficiency, elevate the store experience and reshape risk management.

(All-Access Retail Pass Holders can register for the Design Thinking Workshop being held on Monday, June 8, 2026, from 1 - 3:15pm for a hands-on experience on how to utilize the design thinking process.)