What happens when an Asset Protection team reimagines the way stores get help?  They build B.E.C.K.I.—a virtual AP Manager fueled by AI and born from design thinking. Join us on the innovation journey: uncovering store frustrations, brainstorming bold ideas, and ultimately creating a tool that delivers instant support, clear answers, and streamlined communication. Attendees will learn how EssilorLuxottica tackled the project, after learning and applying the key concepts of design thinking and will walk away inspired by how design thinking + AI can redefine efficiency, elevate the store experience, and reshape risk management. 

(All-Access Retail Pass Holders can register for the Design Thinking Workshop being held on Monday, June 8, 2026, from 1pm -3pm for a hands-on experience on how to utilize the design thinking process.)