Tom Meehan, CFI

What happens when an asset protection team reimagines the way stores get help? It builds B.E.C.K.I. — a virtual AP Manager fueled by AI and born from design thinking. Join us on the innovation journey: Uncovering store frustrations, brainstorming bold ideas and ultimately creating a tool that delivers instant support, clear answers and streamlined communication. After learning and applying the key concepts of design thinking, attendees will learn how EssilorLuxottica tackled the project, and will walk away inspired by how design thinking plus AI can redefine efficiency, elevate the store experience and reshape risk management.

(All-Access Retail Pass Holders can register for the Design Thinking Workshop being held on Monday, June 8, 2026, from 1 - 3:15pm for a hands-on experience on how to utilize the design thinking process.)

Step into a fast‑paced, hands‑on workshop designed to ignite creativity, sharpen problem‑solving, and unlock the kind of breakthrough thinking today’s Loss Prevention and Asset Protection teams need. This immersive session pulls participants of all roles and experience levels into the core pillars of design thinking — a proven, human‑centered approach that simplifies complex challenges, accelerates idea generation, and sparks cross‑team collaboration at an entirely new level. Expect to walk away with practical, ready to use tools you can immediately use to uncover root‑cause issues, rethink outdated processes, and build innovative, effective solutions that drive measurable impact across your organization.  (And keep an eye out for a real-world example in action -set to be showcased later in the Featured Session lineup. It’s proof that design thinking isn’t theoretical. It’s transformational.)

Open to those with a Retailer All-Access Pass – limited to no more than 4 people per company.