Vice President, Location Operations & Partnerships
Happy Returns, A UPS Company
Laura Perdomo is VP of Location Operations & Partnerships at Happy Returns, leading both strategy and day-to-day operations for their nationwide network of almost 10,000 box-free, label-free in-person drop-off locations. In addition to managing the Return Bar network, she pioneered and currently oversees Happy Returns’ fraud and loss management programs.
Wednesday Jun 10
9:00am - 9:45am
Return fraud has become one of retail’s fastest‑growing sources of loss — and one of the hardest to measure. In this 45‑minute panel, leading retail experts unpack the latest data on return fraud trends, the most common abuse patterns and why traditional loss prevention approaches often miss the full picture. Panelists will explore the internal challenges LP teams face, including measuring fraud at scale, clarifying ownership and aligning across departments. The discussion will highlight proven tactics for early detection, behavioral risk assessment and AI‑powered prevention methods. Attendees will leave with practical, actionable strategies to better identify fraudulent returns, protect loyal customers and strengthen their LP framework.
