FOR EXHIBITORS & SPONSORS
Agenda
Tuesday, June 9
10:00am - 10:45am
Email
Texas 1, Level 3
Small LP teams are often responsible for hundreds of stores, large physical spaces, high‑volume markets and elevated risk, yet despite a lean head count, the team is still expected to protect people, product and brand while contributing to profitability. The session investigates how J.Crew’s LP team maximizes impact with limited resources by prioritizing high‑value work, strengthening cross‑functional partnerships, leveraging technology to balance travel and using proactive safety programs — all grounded in a leadership philosophy built on thoughtful resource stewardship.
2:45pm - 3:30pm
EmailTexas C, Level 3
Fraud‑prevention strategies have traditionally been siloed — separated by inconsistent data access, differing mitigation methods and unclear ownership across teams. Because fraud manifests differently across business channels, many organizations struggle to build a unified, enterprise‑wide approach. In this session, you’ll learn how one of the largest and most complex retailers in the world is creating a business‑aligned fusion center to transform its fraud strategy. You’ll see how they are connecting disparate data sources, aligning teams and leveraging AI‑powered analytics to uncover gaps, strengthen link analysis and integrate fraud detection across the organization. Practical examples — including data visualizations, analytical maps, frameworks and tools — will bring this approach to life for retailers of all sizes.
3:45pm - 4:30pm
Texas 1, Level 3
Join Wicklander-Zulawski CEO Dave Thompson as he hosts a live episode of the “Truth Be Told” podcast.
AI is rapidly entering the investigative toolbox — bringing both promise and risk. In this live “Truth Be Told” podcast recording, Thompson will be joined by Brandon May, PhD, a leading researcher in AI and interviewing science, to break down what today’s loss prevention and asset protection leaders need to know before adopting emerging tools. The two will explore where AI can genuinely enhance investigative work, its current scientific limitations, and the ethical, legal and reputational risks of misuse or overreliance. Attendees will gain practical guidance on bias, transparency, governance and the guardrails required for responsible implementation. Focused on clarity over hype, this conversation will equip decision‑makers with the right questions to ask as they evaluate AI’s role in sensitive, high‑stakes investigative environments.
Texas 1, Level 3
Retailers are facing an alarming surge in phone‑based scams, fueled by increasingly sophisticated criminal tactics and the expanding reach of organized retail crime. Recent industry data shows that 70% of retailers experienced rising phone scams in the past year, marking one of the sharpest increases across all fraud categories. This session examines how criminals are exploiting phone‑based impersonation, AI‑generated voice technology and caller ID spoofing to deceive both customers and front-line retail employees. Panelists will also explore how phone scams act as gateways to broader fraud, including account takeovers, fraudulent returns, BOPIS exploitation and coordinated ORC activity targeting store teams. Attendees will leave with actionable insights into how retailers can strengthen defenses through cross‑functional fraud and AP collaboration, improved call verification processes, employee training and emerging AI‑based authentication technologies.
Wednesday, June 10
9:00am - 9:45am
EmailTexas 1, Level 3
In an era where shopping centers serve as vital community hubs, maintaining safety and security requires a proactive, multi-layered, tech-driven ecosystem. Learn from a panel of property security leaders about cutting-edge technology and unified, strategic partnerships they use to build trust for their customers and provide a safe and secure environment for your customers.
EmailTexas C, Level 3
What happens when an asset protection team reimagines the way stores get help? It builds B.E.C.K.I. — a virtual AP Manager fueled by AI and born from design thinking. Join us on the innovation journey: Uncovering store frustrations, brainstorming bold ideas and ultimately creating a tool that delivers instant support, clear answers and streamlined communication. After learning and applying the key concepts of design thinking, attendees will learn how EssilorLuxottica tackled the project, and will walk away inspired by how design thinking plus AI can redefine efficiency, elevate the store experience and reshape risk management.
(All-Access Retail Pass Holders can register for the Design Thinking Workshop being held on Monday, June 8, 2026, from 1 - 3:15pm for a hands-on experience on how to utilize the design thinking process.)
10:00am - 10:45am
Texas 1, Level 3
This presentation introduces a modern approach to loss prevention by transforming traditional store visits into virtual, camera-driven engagements. Using store-based camera systems, Guess? LP shifted to a face-to-face virtual model, gaining more engagement without the constraints of travel or scheduling barriers. This approach dramatically increases coverage, consistency and speed while enabling deeper coaching, follow-up and real-time training opportunities that are often impossible during in-person visits. Leveraging camera visibility allows LP to observe shipment processing, floor supervision, customer engagement, awareness, teamwork and overall operational discipline at any time of day or week. The result is sharper insights, stronger accountability and quicker corrective action. Most importantly, this model fosters a holistic partnership between loss prevention, district sales management and store leadership — aligning all teams around operational excellence, shrink reduction and improved customer experiences. This session will demonstrate how camera-driven audits elevate performance across the entire organization.
