Senior Corporate Counsel
Amazon
Tom Olsen is a Senior Corporate Counsel with Amazon’s Customer Protection & Enforcement team, where he pursues legal action against cybercriminals who disrupt Amazon’s services and exploit their customers. Prior to joining Amazon, Tom was an officer in the Air Force Judge Advocate General’s Corps, where he served as the chief prosecutor for the Air Force’s Western Judicial Circuit.
Tuesday Jun 9
3:45pm - 4:30pm
Retailers are facing an alarming surge in phone‑based scams, fueled by increasingly sophisticated criminal tactics and the expanding reach of organized retail crime. Recent industry data shows that 70 percent of retailers experienced rising phone scams in the past year, marking one of the sharpest increases across all fraud categories. This session examines how criminals are exploiting phone‑based impersonation, AI‑generated voice technology, and caller ID spoofing to deceive both customers and frontline retail employees. Panelists will also explore how phone scams act as gateways to broader fraud, including account takeovers, fraudulent returns, BOPIS exploitation, and coordinated ORC activity targeting store teams. Attendees will leave with actionable insights into how retailers can strengthen defenses through cross‑functional fraud and AP collaboration, improved call verification processes, employee training, and emerging AI‑based authentication technologies.
