Agenda

Small LP teams are often responsible for hundreds of stores, large physical spaces, high‑volume markets and elevated risk, yet despite a lean head count, the team is still expected to protect people, product and brand while contributing to profitability. The session investigates how J.Crew’s LP team maximizes impact with limited resources by prioritizing high‑value work, strengthening cross‑functional partnerships, leveraging technology to balance travel and using proactive safety programs — all grounded in a leadership philosophy built on thoughtful resource stewardship.

Retailers are adapting LP strategies to account for generational differences in technology adoption, communication preferences and expectations around psychological safety and culture.

Younger retail workers show significantly different safety and reporting behaviors, including a strong preference for anonymous reporting and a higher level of discomfort when it comes to confronting aggressive customers. Older workers tend to prefer legacy processes, are slower to adopt and adapt to new technologies, and tend to view surveillance differently. Is there a method for juggling generational dynamics.

In an era where shopping centers serve as vital community hubs, maintaining safety and security requires a proactive, multi-layered, tech-driven ecosystem. Learn from a panel of property security leaders about cutting-edge technology and unified, strategic partnerships they use to build trust for their customers and provide a safe and secure environment for your customers.