Senior Manager Fraud & ORC Investigations
Signet Jewelers
Jennifer is the Senior Manager of Fraud and ORC Investigations for Signet Jewelers, the parent company of Kay, Zales, Jared, Banter, Diamonds Direct, Peoples in Canada, and several others. She has over 30 years of experience in retail loss prevention management. Jennifer is an active member of committees within several organizations including LPRC, NRF, and RILA. She holds a Bachelor of Arts Degree from Michigan State University with a Major in Criminal Justice. Personal “risk management” includes a love of travel, outdoor adventuring, and most rewarding and daring of all, raising a teenager.
Tuesday Jun 9
3:45pm - 4:30pm
Retailers are adapting LP strategies to account for generational differences in technology adoption, communication preferences, and expectations around psychological safety and culture.
Younger retail workers show significantly different safety and reporting behaviors, including a strong preference for anonymous reporting and a higher level of discomfort when it comes to confronting aggressive customers. Older workers tend to prefer legacy processes, are slower to adopt and adapt to new technologies, and tend to view surveillance differently. Is there a method for juggling generational dynamics?
