Agenda

Return fraud has become one of retail’s fastest‑growing sources of loss — and one of the hardest to measure. In this 45‑minute panel, leading retail experts unpack the latest data on return fraud trends, the most common abuse patterns and why traditional loss prevention approaches often miss the full picture. Panelists will explore the internal challenges LP teams face, including measuring fraud at scale, clarifying ownership and aligning across departments. The discussion will highlight proven tactics for early detection, behavioral risk assessment and AI‑powered prevention methods. Attendees will leave with practical, actionable strategies to better identify fraudulent returns, protect loyal customers and strengthen their LP framework.

This presentation introduces a modern approach to loss prevention by transforming traditional store visits into virtual, camera-driven engagements. Using store-based camera systems, Guess? LP shifted to a face-to-face virtual model, gaining more engagement without the constraints of travel or scheduling barriers. This approach dramatically increases coverage, consistency and speed while enabling deeper coaching, follow-up and real-time training opportunities that are often impossible during in-person visits. Leveraging camera visibility allows LP to observe shipment processing, floor supervision, customer engagement, awareness, teamwork and overall operational discipline at any time of day or week. The result is sharper insights, stronger accountability and quicker corrective action. Most importantly, this model fosters a holistic partnership between loss prevention, district sales management and store leadership — aligning all teams around operational excellence, shrink reduction and improved customer experiences. This session will demonstrate how camera-driven audits elevate performance across the entire organization.