This session will delve into the comprehensive concept of Total Retail Loss and how retailers can approach it effectively. By breaking down the multifaceted challenges into manageable segments—just like eating an elephant one bite at a time—attendees will learn strategies to address each aspect of loss. Industry experts will share insights on integrating various loss prevention techniques, leveraging data analytics, and fostering a culture of proactive problem-solving. Participants will leave with actionable steps and a holistic understanding of how to minimize shrinkage, enhance profitability, and create a robust loss prevention framework for their organizations.
This session focuses on the vital partnership between asset protection professionals and law enforcement in tackling the issue of stolen goods being sold through fences. Participants will gain insights into effective collaboration strategies, sharing critical information, and utilizing technology to track and recover stolen merchandise. Experts from both retail and law enforcement will discuss real-life case studies, highlighting successful operations and lessons learned. Attendees will leave with practical tools and actionable steps to enhance their efforts in identifying and dismantling fencing operations, ultimately contributing to safer communities and protecting retailer assets.
Over the past three years, numerous cybersecurity incidents that have affected retail sector companies have been the result of cyber incidents at their vendors and partners – often due to factors beyond the control of the retailers, but with significant consequences to them. Given these expanding third-party cyber risks, retailers and companies in other sectors are looking for new tools and methodologies to assess potential cyber risks from their third-party vendors and partners, both in the procurement process and on an ongoing basis. This session will bring together a panel of retail cybersecurity leaders to discuss these issues and highlight new ways to address these challenges.
Many of the tools for multifactor authentication (MFA) have become less effective over the last few years, as cyber criminals and fraudsters have found new ways to bypass and circumvent them. Retailers are looking for new ways to address these vulnerabilities, protect customer and employee information, and authenticate account information. This session will discuss the current state of identity management in retail and opportunities to use new methods and tools to address these challenges.
Customers and team members are experiencing violence in stores more than ever. According to the US Retail Crime Insights Report, events involving physical abuse and weapons increased by 20% in 2024 compared to the previous year. Join this panel of senior loss prevention and asset protection leaders as they analyze the data, share some strategies their organizations are deploying, and explore Auror’s community mission to reduce violent retail crime by 50 percent over the next five years.
To fully leverage AI, leaders must first understand its definition, formats and evolving capabilities. Industry experts will examine the power and value of AI-driven solutions, explaining its current and future states of benefits. Attendees will leave equipped with the knowledge to educate themselves, adapt AI innovations, and strengthen their approach to incorporate AI into their asset protection programs.
Many of the tools for multifactor authentication (MFA) have become less effective over the last few years, as cyber criminals and fraudsters have found new ways to bypass and circumvent them. Retailers are looking for new ways to address these vulnerabilities, protect customer and employee information, and authenticate account information. This session will discuss the current state of identity management in retail and opportunities to use new methods and tools to address these challenges.
Fraud prevention isn’t just about detection- it’s about ensuring consumers have the education and support they need to protect themselves. Join AARP and Amazon as they discuss their partnership to develop best practices that prioritize the needs of customers in online fraud education, call center support and scam reporting. This session will showcase real world insights, including the importance of clear fraud prevention messaging, intuitive reporting tools, and accessible victim support resources. Walk away with actionable strategies to implement within your organization.
RFID technology gives retailers capabilities they have wanted for decades. These intelligent labels can today be found on a wide range of consumer goods, including items that sell for under 99¢. This session will explore the many ways retailers and investigators are putting this technology to good use. Experts will share case studies highlighting how they have combined RFID with other solutions to protect against theft, improve investigation outcomes and elevate the shopping experience of honest customers. Retailers, law enforcement professionals and prosecutors who attend this session will walk away with actionable insights.
It’s a familiar adage: “Failing to plan is planning to fail.” To effectively prevent Workplace Violence (WPV), it's crucial to have a structured, process-oriented, and engaging approach across all aspects of a program. Successful programs encompass prevention and threat intelligence, training and compliance, and appropriate assessment and response levels. This session will guide attendees on creating pathways and forming partnerships that support a national strategy while ensuring compliance with state-specific mandates. Learn how various business functions collaborate to maintain the safety of employees and customers.
Session details coming soon!
Join industry leaders to explore the complex landscape of retail fraud, including BOPIS/BORIS fraud, loyalty fraud schemes, refund frauds, and gift card fraud. Attendees will learn how retailers manage the convergence of physical and digital frauds, the importance of educating law enforcement and prosecutors on criminal activity, and strategies to protect businesses against evolving threats.
Explore the role of body-worn cameras in various segments of retail asset protection. Gain insights into how this technology can effectively deter theft and reduce violence, enhancing overall store safety. Retail leaders will share best practices, case studies and the steps taken toward implementation. Learn how this innovative technology can help create a safer shopping experience, protecting both people and products.
The future of retail asset protection demands agility, collaboration, and innovation. This panel brings together industry-leading experts to examine the next evolution of AP, from groundbreaking research and emerging technologies to strategic partnerships combating evolving threats. With retail moving at an unprecedented pace, attendees will gain insight into the power of transformation, the value of a global enterprise security risk mindset, and the critical need for cross-industry cooperation.
The transition from the Biden Administration to the Trump Administration is leading to several key cybersecurity policy changes that will be important for retailers to understand. This session will provide an update on the implementation of relevant cybersecurity regulations (for example, the SEC Cybersecurity Rule and the Cyber Incident Reporting for Critical Infrastructure Act proposed rule), the prospects for new federal cybersecurity legislation over the next 3-4 years, and potential cyber regulatory activities at the state level.
Discover the transformative power of Lean Six Sigma for asset protection professionals. This session will introduce Lean principles and Six Sigma's emphasis on reducing variations and enhancing quality. Learn how one asset protection team streamlines processes, fosters continuous improvement and provides measurable impacts on cost savings and risk mitigation. Participants will leave with practical tools and strategies to apply Lean Six Sigma in their own asset protection efforts, ultimately strengthening their organization's bottom line.
Crisis planning and tabletop exercises can prepare an organization to a point, but when a real crisis strikes, flexibility and adaptability are key. This session will feature insights from retailers who recently navigated unexpected incidents, examining how their plans were put to the test, where changes were necessary, and how they managed to stay agile. Attendees will learn about the importance of pivoting, discovering new approaches, and maintaining nimbleness in crisis response. Gain practical knowledge on how to enhance your crisis management strategies and ensure your organization is ready to tackle unforeseen challenges.
Session details coming soon!
Ever-enterprising bad actors have found ways to exploit digital vulnerabilities and come up with sophisticated tactics to carry out cargo theft. Cybercriminals are using phishing emails and social engineering maneuvers to gain access to sensitive information whether it be impersonating legitimate stakeholders, using spoofing techniques to mislead tracking systems or creating fake logistics companies - to name just a few. With the methods criminals use to compromise cargo shipments continually evolving, our panelists will share some methods they’ve adopted and what they’re seeing on the horizon.
Restaurants and other food service establishments face a unique set of cyber threats and risks, which have changed in the past five years as many restaurant chains have brought new technologies into their establishments and developed new options for mobile and online ordering. This session will feature a panel of cybersecurity leaders from the restaurant sector to discuss these challenges and what they are doing to address them.
New generative AI tools are enabling online fraudsters to carry out fraud schemes that are increasingly plausible to their potential victims, and do so in a way that is automated and allows them to target millions of individuals with little effort. The spectrum of AI-enabled fraud schemes includes account takeover operations, phishing, domain and website spoofing, and return fraud. This session will feature expert analysts from the public and private sectors who will highlight the scope of these threats and what retailers can do about them.