Frequently Asked Questions

About the show

What is NRF PROTECT?

NRF PROTECT is the retail industry’s most comprehensive, cross-functional event, dedicated to preventing retail loss and fostering meaningful collaboration among professionals in loss prevention, asset protection, cybersecurity, digital fraud or risk management.

Retail organizations of all sizes will find focused, forward-looking content, expert speakers and peer-to-peer learning. Our unrivaled Expo features all the latest tools, partners and agencies to help you stay ahead of potential threats with innovative technology and tactics.

Where is NRF PROTECT?

NRF PROTECT's main campus is Gaylord Texan Resort & Convention Center located at 1501 Gaylord Trail, Grapevine, TX 76051. This is where you'll find Registration, the Expo, sessions, and much more.

What are the hours at NRF PROTECT?

Visit the full agenda to get a breakdown of the sessions and hours. Expo hours are below:

Expo Hours:
Tuesday: 10:45 am - 2:45 pm
Wednesday: 10:45 am - 2:45 pm

When is NRF PROTECT?

NRF PROTECT is June 23 - June 25, kicking off the event June 23 with the Texas Pre-Game and Opening Party!

Where can I get updates about the show?

Make sure you're following NRF on social media and sign up to stay up-to-date with all the latest NRF PROTECT info.

Attending NRF PROTECT

Will there be transportation provided?

There is no transportation provided for NRF PROTECT.

How much does it cost?

Pass types to NRF PROTECT vary in price. Check out our registration info page for the full breakdown.

Where can I state for NRF PROTECT?

NRF strongly recommends attendees only deal with our official NRF PROTECT housing provider, OnPeak. You get added benefits, including:

  • Contracted, best rate guarantees

  • Protection from hotel penalties for room cancellations

  • Customer service phone, email and chat to assist with questions and requests

  • Protection from hotel relocations

  • All hotel reservations can be cancelled 72 hours prior to arrival date (by attendee) without penalty.

Please visit our Hotel & Travel page to make your reservations.

Are there airline discounts available to PROTECT?

Yes, save up to 10% on your travel to Dallas when booking with United Airlines. Please scroll down on the Hotel & Travel page to find detailed information on how to book.

What is the refund policy?

All cancellation requests must be made in writing. Requests received by June 2, 2025, will receive a full refund. No refunds for requests received after June 2, 2025, regardless of when the registration is received. Non-attendance does not constitute cancellation.

NRF PROTECT safety policy

What should I do for medical assistance?

For any on-site emergency assistance, please call 817-778-2480 to reach the Gaylord Texan security dispatch team. EMT's will be dispatched to wherever your emergency is happening within the building.

Can I fly a drone at NRF PROTECT?

Drones are not allowed to be flown inside the Gaylord Texan or at NRF PROTECT.

Can I bring my children?

You must be 18+ years old to attend NRF PROTECT. There are no child care services available for attendees.

Can you page someone for me?

There is no PA system available inside the Gaylord Texan. Arrange a time and a place to meet beforehand, or use your cellular device.

What are the security expectations at NRF PROTECT?

The safety and security of our attendees, including exhibitors, vendors, and staff, is our priority. We work closely with the venue, security, state, local, and federal law enforcement authorities to identify risks, assess them, and develop security plans.

Everyone attending NRF PROTECT should be aware that the following are in place:

  • Everyone must wear their NRF PROTECT badge at all times. This includes attendees, exhibitors, vendors, staff, volunteers, and speakers.

  • CCTV is in operation at our events and is both monitored and recorded.

  • Uniformed and covert Security Guards and Police are in attendance at our event.

  • Canine Security and Detection is in operation at our event.

Everyone attending NRF PROTECT is requested to:

  • Keep personal property with you at all times and don't leave any items unattended

  • Report anything that looks unusual, suspicious, or out of place to NRF PROTECT Staff or Security

  • Remain patient and courteous with NRF PROTECT Staff and Security undertaking security checks

  • Follow the instructions of NRF PROTECT Staff at all times

  • Carry a recognized form of photo ID at all times

What if I am harassed?

If you feel that you are being harassed or feel otherwise unsafe, call 817-778-2480 to reach the Gaylord Texan security team.

If a person engages in harassing behavior, NRF PROTECT Staff or Security will take prompt action in any form they deem appropriate, including expulsion from NRF PROTECT with no refund. Our policy applies to EVERYONE at the event including attendees, exhibitors, vendors, staff, volunteers, speakers, and security are all subject to our Anti-Harassment Policy.

Accessibility

What if I have a medical condition and need extra assistance at NRF PROTECT?

The Americans with Disabilities Act and several Texas State Laws promote equal access for everyone.

For more information about the physical features of accessible rooms, common areas or special services relating to a specific disability, please visit the Gaylord Texan website or call +1 817-778-1000.

Session information

What type of sessions are offered at NRF PROTECT?
What type of badge do I need?

NRF PROTECT offers sessions that cover threats facing retail companies. Including: loss prevention, asset protection, digital fraud, cybersecurity and enterprise risk.

As an Expo Only pass holder you will have access to all content and networking activities in the Expo hall; including solution provider case studies, on the Exhibitor Big Ideas stage.

An All Access pass grants you entry to all Keynotes, Featured Stage sessions and content in the Expo hall.

Visit the Pass Types page to see what's included with each pass.

Where can I find the session schedule?

All sessions are listed in the NRF PROTECT full agenda.

How do I get CEU credits at NRF PROTECT?

Please visit the CEUs page for all the up to date information on obtaining Continuing Education Unit (CEU) credits at NRF PROTECT.

Will sessions be available on demand?

Exhibitor Big Ideas session videos will be available for viewing (per speaker consent) on the NRF PROTECT website approximately 48 hours after they take place. No other sessions will be recorded.

Where is the Exhibitors Big Ideas room (Expo stage) located?

Exhibitor Big Ideas sessions can be found at the Expo Stage, located in the rear of the Expo at the back of aisle 100.

Will sessions be translated?

Translation services are not available for NRF PROTECT.

How can I rate a session?

NRF Events Mobile App, navigate to the Agenda, then to the specific session you want to rate. Just above the session description, select “Session Survey” and fill out the form to submit your feedback.

Where can I view presentation slides?

If session presentations are available, they will be posted on the session page via the NRF PROTECT full agenda.

If I miss a session, will I be able watch the session video?

Exhibitor Big Ideas session videos will be available for viewing (per speaker consent) on the NRF PROTECT website approximately 48 hours after they take place. No other sessions will be recorded.

Other useful information

May I take photos and video?

Absolutely! You’re welcome to take still photos and video at NRF PROTECT. If you upload to social media be sure to tag @NRFNews on X and use the official hashtag #NRFPROTECT on all platforms, LinkedIn, Facebook, Instagram and TikTok.

Note that recording (including live-streaming apps) and flash photography are not permitted in any session rooms.

Will I be on camera at NRF PROTECT?

NRF PROTECT is held in a public space, therefore we do not prohibit participants, exhibitors, sponsors, news organizations and other contractors from photographing or video or audio taping some conference activities. By participating in this event, each attendee understands that the National Retail Federation (“NRF”) reserves the right to use images, audio or video-recordings taken at the conference with your photograph and/or likeness in future marketing materials in any media on a complementary basis.

Remember to be nice!

Please turn your cell phones off or to vibrate or silent when you're in session rooms and to keep translation headsets on. If you must take or make a call, please step outside.

How does the Match, Spin and Win game work?

Atendees find their matching # and head to booth 335 in the back of the Expo, to spin and win!

The MATCH # is on the badge (lower left corner) and retailers and exhibitors must find each other by matching the numbers on their badge. Once found, head to the prize wheel (booth 335 in the back of the Expo) for a winning spin!

The match must be between a retailer and an exhibitor. Retailers can match with multiple exhibitors and win multiple times.

Where can I get my headshot?

Stop by the NJB Professional Headshot Studio at booth 834 in the back of the Expo to reserve a time to get your professional headshot.

Is there a shipping or business center onsite at NRF PROTECT?

There is a FedEx Office Print & Ship Center located just outside of the Expo, near registration in Longhorn Lobby, Level 1.