Crisis planning and tabletop exercises can prepare an organization to a point, but when a real crisis strikes, flexibility and adaptability are key. This session will feature insights from retailers who recently navigated unexpected incidents, examining how their plans were put to the test, where changes were necessary, and how they managed to stay agile. Attendees will learn about the importance of pivoting, discovering new approaches, and maintaining nimbleness in crisis response. Gain practical knowledge on how to enhance your crisis management strategies and ensure your organization is ready to tackle unforeseen challenges.