Abigail Bishop is the Head of External Relations at Amazon where she leads the company’s global outreach to ensure the integrity of Amazon’s customer experience. Since joining Amazon in 2021, her work has centered on partnering with leading organizations around the world to educate and protect consumers. Most notably, she has spearheaded Amazon’s external engagement around scams and authentic reviews world-wide. She joined Amazon after spending nearly 20 years in the media and education sectors at the intersection of public affairs, business strategy, and operational transformation, including a decade at global publisher, Pearson, where she was on the executive team as Chief of Staff. She enjoys connecting stakeholders across the ecosystem to address gnarly challenges and make meaningful impact. She holds a Master's degree from Harvard University and Bachelor's degree from the University of Southern California.