Nikolas Badminton
Chief Futurist
futurist.com
Get ready for morning sessions with hot coffee and grab-and-go breakfast offerings.
Print Agenda
Wednesday, June 5
7:30am–8:00am
8:00am–8:45am
FACING OUR FUTURES - Looking to 2030 and beyond
8:00am–8:45am
CIS Security Solutions Theatre
2024 is a pivotal year for the retail industry as it charts a course towards its exciting future. We see trends such as economic instabilities and global trade, as regional shifts and data growth change how we power and drive transformation in our businesses. In addition, there are trends in the retail industry that are gaining pace - digitization, machine learning and automation, generative AI, sensor fusion, spatial computing, simulation, and the changing physical / digital retail ecosystem. Nikolas Badminton, world-renowned futurist and best-selling author will lead attendees into a world of new possibilities, challenging listeners to widen their view, particularly as these trends spur leaders to examine better ways to operate and flourish. Be prepared to immerse yourself in new thinking as Badminton shares his views on the future of innovation, profit and growth.
Areas of Exploration
THE VALUE OF FUTURES WORK - the mindset needed and approach to exploring futures (signals, trends, scenarios and stories). I will illustrate using stories from pioneers in the field.
GLOBAL MEGATRENDS - economic shifts, global trade, population growth, megacities, climate change, water-energy-food nexus and the shift in ORC’s thinking regarding retail, computing infrastructure etc.
MULTI-MODAL INTELLIGENCE - Data growth and AI + robotics + spatial / wearable computing, automation and security, anticipatory shipping, generative AI (including poisoning and espionage)
LOGISTICS & DISTRIBUTION - logistics hubs, supply chain, retailer ecosystems
CONSUMER ECOSYSTEMS - the evolution of digital experiences, store design and evolution, virtual and parallel realities, ambient computing, CBDCs / apps / ecosystems
SECURITY & IDENTITY - OSINT, cybersecurity, crime avoidance and wnit-surveillance trends, digital exploitation and social engineering.
9:00am–9:45am
Cargo theft and transit loss
9:00am–9:45am
Metro One Stage, 104B, Level 1
Organized retail crime and theft is not limited to brick-and-mortar locations. Cargo and transit losses are on the rise, with vectors involving traditional and cyber-crime related methods. From retailer, cargo and transit and law enforcement perspectives, learn how these losses are increasing, creating challenges across the supply chain and impacting your organization more than possibly realized.
Jon Gold
Vice President, Supply Chain and Customs Policy
National Retail Federation
John Tabor
SVP Supply Chain
NRS
Torrey Kingcade
Intelligence Analyst
DOJ-FBI
Steve Hunter
Director - Global Investigations
Walmart
Developing effective cyber governance in retail
9:00am–9:45am
Zellman Group Stage, 104C, Level 1
New policy, regulatory and technology developments, including the SEC’s recent cybersecurity rule for public companies, increase the imperative for retail leaders to have effective governance of cybersecurity activities within their companies, with the need for full alignment between information security teams, other business leaders, and boards of directors. In this session, Matt Gorham, who leads the Cyber & Privacy Innovation Institute at PwC and is a former Assistant Director of the FBI Cyber Division, will discuss how cybersecurity leaders and other executives can address these governance challenges, engage effectively with external partners (including their third-party service providers and law enforcement), and anticipate future shifts in cyber governance requirements, in conversation with Mark Tomallo, Senior Vice President and Chief Information Security Officer at Victoria’s Secret.
Mark Tomallo
Chief Information Security Officer
Victoria’s Secret & Co
Matt Gorham
Senior Managing Director and Leader, Cyber & Privacy Innovation Institute
PwC LLP
Managing risk in a polycrisis environment
9:00am–9:45am
Blue Dot Stage, 104A, Level 1
In a world where daily crises exist, how do you manage the resources and priorities that provide a proactive plan to mitigate against what comes tomorrow? Risk leaders provide insight into how asset protection plays into the larger role involving Enterprise Security Risk Management.
Tim Lapinski
Divisional Vice President - Enterprise Risk Management
Helzberg Diamonds
Bryan Pruden
Director, Global Security, Safety, & Risk
Patagonia
Mahveen Mohiuddin
Vice President, Risk Managment, North America
LVMH Moët Hennessy Louis Vuitton Inc.
Mixed signals: Exploiting all data available to detect ORC
9:00am–9:45am
103, Level 1
In this talk we will discuss how all kinds of data can be combined to provide a more complete picture of potential fraud and abuse. This talk will discuss metrics and analytics, additional techniques to extract structured data from unstructured data, and how being able to use all the various data and signals can guide where to expend resources to disrupt crime.
Evan Gaustad
Sr. Director Threat Detection
Target Corporation
10:00am–10:45am
Building risk models: Using data to inform decision-making and security strategies
10:00am–10:45am
Zellman Group Stage, 104C, Level 1
Mitigating relative risk and vulnerability by creating a unique risk model can yield benefits ranging from reduced losses to better informed investment decisions. In this session we will hear from two very different retail businesses that have built risk models by identifying the metrics that matter most for their objectives and using cross-functional tools and data elements to capture and analyze information.
This session is closed to press.
Kevin Morrison
Director of Loss Prevention, Fraud & Payments Risk
Helzberg Diamonds
Kristie Keeley
Asset Protection Analytics Manager
Big Lots
Cyber analysts & fraud practitioners: Partners in security
10:00am–10:45am
103, Level 1
Online fraud and in-store theft are persistent threats for retail and hospitality companies. Learn how fraud prevention and cybersecurity – typically two distinct operational capabilities - are working together to better detect the many forms fraud can take (e.g., gift card, payment, loyalty and reward programs) and protect brands from customer and financial loss.
Kristen Dalton
Director of Strategic Cyber Engagement, Research & Analytics
Retail & Hospitality ISAC
Flora J. Garcia
Director of Data Protection, Fraud Prevention, and Insider Threat
Albertsons
Mark Plesser
Manager, EdgeSec and Digital Fraud
DICK'S Sporting Goods
Shawn Harris
Deputy CISO
Chipotle Mexican Grill
Protecting our elders: Gift card fraud and scams
10:00am–10:45am
Metro One Stage, 104B, Level 1
How can retailers play a role in thwarting gift card scams? An executive from AARP will share how broad partnerships, the education of frontline workers and other key initiatives can be pivotal in the quest to protect the elderly and others from falling prey to fraudsters. Find out how Walmart is working to stem the growth of this insidious crime.
Claire Rushton
Crimes Against the Business. Global Investigations. Senior Director.
Walmart
Amy Nofziger
Director Fraud Victim Support, AARP Fraud Watch Network
AARP
To SOC or how to SOC…that is the question
10:00am–10:45am
Blue Dot Stage, 104A, Level 1
Security Operations Centers (SOC) bring together information and intelligence from across the organization. For many, the challenge is determining the “what” and “how” to bring into a SOC. Learn from those who have answered these questions, bringing together physical, digital and even cyber to best serve their needs.
This session is closed to press.
Ryan Themm
Corporate Investigations Manager
Meijer
Mike Korso
Director Loss Prevention, Intelligence
Ulta Beauty
Brendan Fitzgerald
Director of Asset Protection & Corporate Security
Staples Inc.
Jeremy Henderson
AVP, Director Loss Prevention - Global Safety & Security
TJX
10:45am–12:45pm
Fraud Prevention Professionals Working Group Meeting
10:45am–12:45pm
101B, Level 1
By invitation only.
10:45am–2:45pm
Expo Hours & Experiences
10:45am–2:45pm
Expo
Enjoy social breaks with peers, free lunches, giveaways, fun games and prize-winning opportunities in the Expo.
The crowd favorite returns. Make new connections through NRF’s MATCH, SPIN, WIN. Locate your attendee twin by matching badge numbers and spin the wheel for prizes. Every spin wins!
It’s the perfect way to take a break and have some fun before getting back to all the serious stuff!
NRF Fusion Center
10:45am–2:45pm
1500-1700 aisles, Center of Expo
The NRF Fusion Center is where you can collaborate with all levels of law enforcement agencies, mall security and Organized Retail Crime Associations to discuss trending LP and cyber issues and explore new strategies to counter retail crime.
Match, Spin & Win
10:45am–2:45pm
NRF Fusion Center
Find your match and spin your way to a win! Locate the MATCH #" on your badge (lower right corner) then look for others with the same number. Retailers and Exhibitors must find each other by matching the numbers on their badge. Once found, head to the prize wheel for a winning spin!
NJB Professional headshot lounge
10:45am–2:45pm
Expo, next to booth 1221
Smile! Stop by the Professional Headshot Lounge on the expo floor to update your professional headshot. Across from Booth 1221.
11:00am–11:30am
Adapting loss prevention: Harnessing data analytics for effective shrink management in retail
11:00am–11:30am
Exhibitor Big Ideas Stage
Retailers of all segments and sizes are faced with many of the same challenges when it comes to their loss prevention efforts. Most notably, how to create a frictionless customer experience in an environment where inventory shrink has reached unprecedented levels. Listen in to hear Loss Prevention professionals Scott McBride and Joe Coll discuss how they are meeting this challenge by coupling traditional data sources with emerging smart sensor data to improve visibility, speed, and efficiency.
Scott McBride
Chief Global Asset Protection Officer & CSO
American Eagle Outfitters Inc.
Joe Coll
VP Asset Protection
Macy's Inc.
Ned McCauley
Retail Technology Leader
Sensormatic Solutions
11:45am–12:15pm
Leveraging LPR and video technology to combat retail fraud and crime
11:45am–12:15pm
Exhibitor Big Ideas Stage
This session will be focused on the partnership between Law Enforcement and Retailers and how they can together leverage new technology to combat fraud and crime.
Mike Combs
CEO
Retail Crime Consulting
Nathan Wade
Manager, Fraud Prevention
Pilot Travel Centers
Ron Lawrence
Chief of Police
Costa Mesa PD
12:00pm–1:00pm
Expo Lunch
12:00pm–1:00pm
Meet, Seat & Eat areas, Expo
Enjoy a well-rounded complimentary boxed lunch served on the Expo floor allowing you to network and eat at the same time. Lunch includes a sandwich or salad, fruit and a beverage.
12:00pm–1:30pm
NRF ORC / Investigators' Network and Law Enforcement Lunch
12:00pm–1:30pm
103, Level 1
The NRF ORC/Investigators' Network Meeting provides a great opportunity to meet retail and restaurant loss prevention professionals, mall security and law enforcement partners, as well as ORCA leaders in the region where you work. Join us for lunch in a roundtable format to share insights and discuss critical trends and issues in your regional area. Bring BOLOs and alerts and be prepared to benchmark with your peers. This program is only open to retailers registered with an All-Access pass and law enforcement professionals. Program can be added during the registration process.
This session is closed to press.
Dariush Vollenweider
Special Agent
U.S. Department of Homeland Security- Homeland Security Investigations
Adam Parks
Deputy Special Agent in Charge
Homeland Security Investigations
Huy Betz
Deputy District Attorney
San Diego County District Attorney's Office
12:30pm–1:00pm
Crime risk modeling and location intelligence: Identifying high risk locations in your enterprise
12:30pm–1:00pm
Exhibitor Big Ideas Stage
Retailers are experiencing significant criminal activity in and around their stores. However, not all stores are impacted equally. From shoplifting to organized retail crime, retailers are turning to geospatial technology and modeling to forecast which locations are more likely to experience an incident or be affected by criminal activity so they can prioritize resources and mitigate disruption. Join Dr. Grant Drawve from CAP Index as he shares his work modeling crime data using multiple types of data and geospatial tools to help retailers more accurately assess their risk and inform tactics for mitigating their impact.
Grant Drawve
VP, Research & Innovation
CAP Index, Inc.
1:15pm–1:45pm
There's no "friendly fraud" - Using AI to address claim/return fraud & abuse
1:15pm–1:45pm
Exhibitor Big Ideas Stage
In the beginning they called it “friendly-fraud” but today retailers know that fraud and abuse in the claims and appeasement operations is anything but. Appriss Retail just completed the first ever study focused solely on the claims and appeasement areas and the results may surprise you. Learn more about this skyrocketing issue and how one retailer is harnessing AI to address claims and a broad set of business problems.
Pedro Ramos
CRO
Appriss Retail
1:30pm–1:50pm
NRF Fusion Center K9 Activation
1:30pm–1:50pm
NRF Fusion Center
California Highway Patrol will be providing two k9 demonstrations that specalizes in narcotics and explosive detection.
2:00pm–2:30pm
Winning the battle against theft: Lowes Foods' game-changing loss prevention strategy
2:00pm–2:30pm
Exhibitor Big Ideas Stage
Dive into the success story of Lowes Foods and learn how Zebra Workcloud Actionable Intelligence software has revolutionized their approach to asset protection. Hear from Carrie Rath and discover how the use of cutting-edge technology has propelled their loss prevention tactics (like POS analytics) to new heights, leading to significant year-over-year growth. Don't miss out on the key insights and strategies that could transform your retail security efforts.
Scott Pethuyne
Sr. Analytics Solution Consultant
Zebra Technologies
Carrie Rath
Senior Asset Protection POS Data Analyst
Lowes Foods
2:30pm–2:45pm
Daily Double Prize Drawing
2:30pm–2:45pm
Fusion Center Stage
The Daily Double gives winning retailers a second chance to win big. Retailers who previously won at Match, Spin and Win can return to the Expo Hall and Fusion Center Stage for a second spin. It's a new wheel with new and bigger prizes! This is a retail-only game and retailers do NOT need to bring their earlier exhibitor match along to spin.
Retailers can only participate in the Daily Double once over the course of the event.
2:45pm–3:30pm
An integrated approach to cyber and physical security driving digital transformation
2:45pm–3:30pm
103, Level 1
In this session, you will hear from Industry Experts at Palo Alto Networks, and Cyber and Physical Security leaders from Public Storage, and In-N-Out Burger. You will learn first hand what some of the challenges retail organizations face today around cyber and physical security, why it's important to have an integrated approach, and lessons learned from how Public Storage, and In-N-Out Burger leverage an integrated approach between these two disciplines of security to drive transformations for their customers and partners worldwide. We will touch on some of the organizational processes, tools, and technologies being used to drive change, reduce risk, and mitigate fraud and organized crime. We will touch on some of the future threats and how technologies of AI, ML, Computer Vision, and Automation can drive more operational efficiency.
This session is closed to press.
Amit Chetal
Head of Industry Solutions
Palo Alto Networks
Paul Miller
VP IT Operations & Engineering
Public Storage
Adam Watkins
Physical Security/IT Operations Manager
In-N-Out Burger
Robert Briggs
Cyber Security Supervisor
In-N-Out Burger
Let’s meet back up at the mall
2:45pm–3:30pm
Metro One Stage, 104B, Level 1
The NRF Mall / Retailer Partnership Working Group has been engaging in building stronger relationships to keep our shopping environments safer and more secure. Learn some of the practices over the past year that have helped build stronger relationships and support anchor and in-line retail locations.
This session is closed to press.
Liz Burkholder
Director - Investigations, AP Operations & Global Security
JCPenney
Mike Jessee
Vice President - Asset Protection
EssilorLuxottica
Bill Burgess
Sr. Director Security, Corporate Operations
Tanger Outlets
Dana Wright
Director, Corporate Security
Brookfield Properties
Tackling investigations at Burlington: Making the pieces fit
2:45pm–3:30pm
Blue Dot Stage, 104A, Level 1
Burlington has re-envisioned processes beginning with the ground-up establishment of its SOC, automating once-manual tools, visualizing data and taking investigations to the next level. Join two of the key players at Burlington’s who built and integrated this series of new services and partnerships, as they share how they’re bringing together the SOC and thier internal investigations team to yield standout results.
This session is closed to press.
Nicholas Elwell
Manager, Burlington Response & Investigation Center
Burlington Stores, Inc
Ryan O'Hara
Director - Investigations / Security Operations Center
Burlington Stores, Inc
Understanding the transnational organized crime threat and its impact on retail
2:45pm–3:30pm
Zellman Group Stage, 104C, Level 1
This session will feature a presentation and discussion with Cassandra Butler, Deputy Assistant Director (DAD) of Intelligence in the Criminal Investigative Division at the Federal Bureau of Investigation (FBI), that provides context on how transnational organized crime groups are engaging in activities that harm and disrupt the private sector and the American public. DAD Butler will provide details on what retail security leaders need to understand about these threats and how companies can work with the FBI and other partners in law enforcement to counter transnational organized crime threats.
Jodie Kautt
VP, Cyber Security
Target
Cassandra Butler
Deputy Assistant Director (DAD) of Intelligence
Federal Bureau of Investigation (FBI), Criminal Investigative Division
3:45pm–4:30pm
It’s a small world after all: Loss prevention around the globe
3:45pm–4:30pm
Blue Dot Stage, 104A, Level 1
The issues of organized retail crime, increased theft and e-commerce loss are borderless. Listen to this panel of experts from different countries to hear whether we share the same concerns, or are there nuisances that may make each country unique?
Karen D. Osorio
Head of Security and Compliance- Americas
H&M
Claire Rushton
Crimes Against the Business. Global Investigations. Senior Director.
Walmart
Edmundo Velazquez
Senior Director, Enterprise Risk, North America
Aritzia
Managing threats of violence in your retail and remote locations
3:45pm–4:30pm
Metro One Stage, 104B, Level 1
Learnings from the GAP on how to redefine and evolve your workplace violence prevention program to meet today’s needs. Understand how program design, implementation and monitoring needs to fit in your diverse environment of corporate, retail and remote business locations.
This session is closed to press.
Benjamin Mills
Director, Global Security & Intelligence
Gap Inc.
Zak Kaiser
Director, Global Supply Chain Asset Protection
Gap Inc.
Tackling ecommerce and delivery fraud
3:45pm–4:30pm
103, Level 1
Ecommerce and delivery fraud has many faces. Merchants battle friendly fraud and card testing schemes alongside refund abuse and porch piracy. With stats showing that 23 percent of total retail sales will be conducted online by 2027, companies are committed to exploring new technologies and new authentication processes that will tackle fraud from multiple angles.
Kenneth Boremi, CFI, LPC
Vice President, Global Operations
GOAT Group
Corin Dennison
Global Director Profit Protection
adidas aG / Insight
Stephen Dubeck CFI, LPC
Corporate Security and eCommerce Fraud Prevention Manager
Petco Health and Wellness Co.
The evolving role of the retail CISO: Opportunities and challenges
3:45pm–4:30pm
Zellman Group Stage, 104C, Level 1
New cybersecurity threats, legal and compliance requirements, technology developments, and business imperatives are changing the roles of Chief Information Security Officers and their relationships with other business leaders. This panel session of retail sector CISOs will discuss these changes and how leaders are working with their teams and other partners to adapt to them.
Rich Agostino
SVP & CISO
Target
Damon Bagley
Information Security Leader
Living Spaces
Sam Sabin
Cybersecurity Reporter
Axios