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Cyber & Digital Crime

Includes data security, ecommerce fraud, payments, and Internet of Things

Cyber and digital crimes are the threats du jour these days. While cybercrime can be neatly defined as any criminal activity that involves a computer, networked device or network, it’s so much bigger than that. Retailers who have battled cyber breaches and monitor for ecommerce and payment fraud know this is a 24/7, 365 borderless threat. And as the Internet of Things becomes more pervasive and amid the prospect of connecting multiple objects to a network to enable data collection and sharing, new hacking concerns are coming to the forefront.

Risk Management

Includes safety and regulatory issues, managing third-party vendors and outsourcing

Some risks are manmade problems, others are natural disasters; all require leveraging multiple solutions to bolster a retailer’s security. The practice typically begins with identifying a risk, evaluating it, then prioritizing specific activities with an eye toward minimizing, controlling, monitoring and assessing the probability of a negative outcome. Sounds simple enough. If only that were true.

Talent & Culture

Includes leadership, unconscious bias training, and internal investigations

The hallmarks of good leadership include the ability to recruit and cultivate talent and the capacity to establish a culture that embodies the company mission. Culture flourishes with a clear set of values and norms. It’s not intangible; rather, it actively guides the way a company operates and is vital to long-term success. Does your company embrace diversity, engage in unconscious bias training or have a program in place to address sexual harassment?

Theft & Fraud

Includes shoplifting, internal theft, research, and organized retail crime

Fraud is a type of theft, and theft spans everything from shoplifting to internal theft, stolen financial and personal data — even the theft of intellectual property. Retailers talk a lot these days about data fraud, which has been known to cripple businesses. What do the latest statistics show? Are incidents of theft rising?

Workplace Violence

Includes active shooter, harassment, and crisis management

In a world where chronic incivility is all too common, workplace violence is thriving. This type of violence ranges from physical and psychological injury to damage that arises out of a situation that occurs at the workplace. Are you protecting employees against harassment? Do you practice active shooter drills? Is there a plan in place to thwart bullying? Prevention and preparation are the first steps, along with understanding the signs of potential violence and knowing how to intervene.