Monday
June 5
2:00 pm–3:00 pm
Meet at registration
Join NRF for a behind the scenes tour of the Gaylord Texan Security Operations Center.
Full Conference Pass
Monday
June 5
4:15 pm–5:15 pm
CIS Security Solutions Theatre
No two threats – whether actual or potential – are ever exactly the same. And no two individuals see things from the same point of view. Join Amy Herman, a lawyer and art historian for a highly participative, fast moving and visual presentation of works of art that will challenge attendees to question biases, blind spots, presumptions and social constructs, and open eyes and minds to new perspectives. Herman’s Art of Perception workshop has been used by a wide range of professionals including the NYPD, the FBI, the State Department, NATO and the military.
Monday
June 5
6:00 pm–7:30 pm
Glass Cactus
Start NRF PROTECT off right at the Glass Cactus, an ultramodern nightclub and bar with gorgeous lakeside views. Connect with old friends and make new ones while enjoying the taste of Texas, live music and specialty cocktails.
Grand Hosts
bluedot
Zellman
Supporting Partners
CIS Security Solutions
LVT
Rolland Solutions
Tuesday
June 6
7:00 am–7:45 am
Texas Ballroom Lobby, Level 3
Get ready for morning sessions with hot coffee and grab-and-go breakfast offerings.
Tuesday
June 6
7:45 am–8:15 am
Texas D
Cybersecurity is not just a tech risk; it’s a business risk. In the quest for greater efficiency, productivity, and profitability, retailers have ramped up their use of third parties. While there’s plenty of value in this, the downside is an increase in the susceptibility to exposures, including everything from data breaches to reputational damage. Our expert panel will share how retailers can work to create an infrastructure that protects a corporation’s entire digital ecosystem.
Tuesday
June 6
7:45 am–8:15 am
Texas 4
Retailers have traditionally leaned hard on POS data to guide their assessments of when, where, how and how much theft is occurring in each of their stores. But this standard approach has obvious flaws. In the latest NRF/LPRC research study, retailers identified improvements in analytic and investigative capabilities as their most pressing needs. One way retailers can correct this is by improving their “Product Presence” data using RFID technology. Join Dr.
Tuesday
June 6
7:45 am–8:15 am
Texas C
Achieving new ORC and retail theft legislation requires a multi-layered approach, supporting national, state and local efforts. NRF Government Relations team members will deliver an update on the current state of INFORM Act implementation and the Combating Organized Retail Crime Act working its way through Congress. They will be joined by JC Penney GR and AP leaders sharing how they partner with NRF to bring awareness and legislative efforts across various state and local governments with the aim of helping the retail industry.
Tuesday
June 6
8:30 am–9:00 am
CIS Security Solutions Theatre
Protecting physical critical infrastructure and reducing risk across cybersecurity networks is an objective that spans public and private sectors. Hear the Deputy Director of CISA outline ways to build a more secure and resilient technology retail ecosystem through real-time collaboration, improved visibility and data sharing. In addition, learn the various ways CISA partners with the private sector to reduce risk and protect national security concerns.
Tuesday
June 6
9:00 am–9:30 am
CIS Security Solutions Theatre
Issues relating to loss prevention, digital fraud and cybersecurity have hit a crescendo and ORC is in the news nearly every day. How is our industry responding? Join Walmart U.S. President and CEO and NRF Chairman, John Furner with NRF President and CEO Matthew Shay for a discussion about the challenges the industry is facing and how NRF is advocating for change.
Tuesday
June 6
9:45 am–10:30 am
Texas C
This session is closed to press.
Acts of violence, organized theft and increased crime in today’s retail environment requires property developers and retailers to work together for the safety and security of employees and shoppers. A joint panel will discuss learnings and best practices developed, and debut NRF’s new Mall Partnership working group.
Tuesday
June 6
9:45 am–10:30 am
Texas D
Ransomware attacks against retailers increased nearly 70% last year, disrupting sales and damaging the bottom line. At the same time, it’s become harder to get cyber insurance, a critical resource for supporting ransomware response efforts.
Tuesday
June 6
9:45 am–10:30 am
Texas 4
Fraud prevention requires a nimble, yet collaborative approach to target fraudsters who continuously change tactics and targets. Come learn how three fraud professionals, representing different retail segments approach their fraud prevention. From tactics, evolving trends and building cross-functional collaboration, this session will highlight today’s threats and tomorrow’s trends in digital and online fraud.
Tuesday
June 6
10:30 am–2:30 pm
Expo, Booth 100
Retailers visit any of the Golf sponsors, grab a tee and swing for a hole-in-one. Add your name into the prize drawing for every hole-in-one you get! Enter to win one of 10 $250 cash prizes. Winners will be announced at 2:15 on Wednesday.
Tuesday
June 6
10:30 am–2:30 pm
NRF Fusion Center
All attendees are assigned a number on their badge. Find another attendee with a matching number, head to the prize wheel in the Fusion Center, with your match and spin the prize wheel to win a prize! Everyone is a winner!
Tuesday
June 6
10:30 am–2:30 pm
Back of Expo
The NRF Fusion Center is where you can collaborate with all levels of law enforcement agencies, mall security and Organized Retail Crime Associations to discuss trending LP and cyber issues and explore new strategies to counter retail crime.
Sponsored by: eBay and Macy's
Tuesday
June 6
10:30 am–11:00 am
Exhibitor Big Ideas Stage
With pressure increasing from supply chain volatility and increases in omnichannel fulfillment, an accurate view of inventory is an essential part of providing customers with a powerful retail experience.
Tuesday
June 6
10:30 am–2:30 pm
Expo
Enjoy social breaks with peers, free lunches, giveaways, fun games and prize-winning opportunities in the Expo. It’s the perfect way to take a break and have some fun before getting back to all the serious stuff!
Tuesday
June 6
11:15 am–11:45 am
Exhibitor Big Ideas Stage
Join David Ruffing, VP of Loss Prevention at Kohl's and Travis Houser, Director of Loss Prevention at JD Finish Line, as they discuss how combining RFID technology, real-time data, and collaboration with law enforcement can reduce losses and protect assets. The session will focus on leveraging RFID labels and POS data to combat organized retail crime and sweethearting, as well as highlighting the importance of collaboration between retailers and law enforcement agencies. Attendees will gain practical insights on enhancing their loss prevention strategies through technology and collaboration.
Tuesday
June 6
12:00 pm–12:30 pm
Exhibitor Big Ideas Stage
Discover the secrets behind a Global QSR’s success in navigating the complexities of Omni-Channel Loyalty and fragmented data by harnessing the power of payments. We'll reveal how this approach enabled seamless collaboration with multiple payment service providers and achieved a unified transaction view across vendors, geographies, and channels. Learn how this powerful solution revitalized their loyalty and rewards programs through precision marketing, personalization, and enhanced customer experience.
Tuesday
June 6
12:00 pm–1:00 pm
Expo
Enjoy a well-rounded complimentary boxed lunch served on the Expo floor allowing you to network and eat at the same time. Lunch includes a sandwich or salad, fruit and a beverage.
Tuesday
June 6
1:00 pm–1:30 pm
Exhibitor Big Ideas Stage
Organized Retail Crime (ORC) has become more prevalent and more violent over the last several years, creating a complex and ever-changing challenge for security professionals. The use of vehicle data such as license plate numbers, vehicle make, and other attributes, paired with a connected and intelligent camera and sensor network, enables security teams to not only intercept threats earlier, but also investigate - and thereby prevent - crimes more effectively.
Tuesday
June 6
1:45 pm–2:15 pm
Exhibitor Big Ideas Stage
As retailers navigate a competitive and complex environment, they must focus on aligning their digital and in-person channels to create a distinctive omnichannel customer experience. However, with this approach, retailers need to make sure they are protecting customer data, accounts, and sensitive payment data, on top of protecting their physical and digital assets. Join us to learn how Northern Tool + Equipment is mitigating fraud and abuse across the customer journey.
Tuesday
June 6
2:00 pm–2:30 pm
Expo
Stay charged with afternoon refreshments including energy bars, coffee, sweets and other treats.
Tuesday
June 6
2:30 pm–3:15 pm
Texas C
ORC impacts all retailers, big and small. Learn how Victoria’s Secret & Co. is developing ORC initiatives utilizing regional and/or existing loss prevention and asset protection resources in lieu of a specific ORC team. Led by industry veteran John Talamo, this session will delve into training resources, coordinating investigations, and balancing ORC with daily loss prevention and asset protection needs.
Tuesday
June 6
2:30 pm–3:15 pm
Texas D
Ecommerce has become a mission-critical part of retail businesses, accounting for a considerable percentage of retail sales and profits. For loss prevention teams, this transformation is generating a new risk landscape that they need to both understand and ultimately control.
Tuesday
June 6
2:30 pm–3:15 pm
Texas 4
In this session, security leaders will discuss the value that cybersecurity programs and industry partnerships bring to their organizations. Whether it is understanding the unique threats across food and fuel retail, or maximizing the strength of a small team, sharing intelligence can help teams understand how cyber fraud influences physical security, reputational harm, and financial loss.
Tuesday
June 6
3:30 pm–4:15 pm
Texas D
Effective fraud prevention is contingent on three key components: data, technology and strategy. Join Alexander Hall, an ex-fraudster now championing the fraud-fighting community, as he shares actionable insights for merchants knee deep in fraud losses.
Tuesday
June 6
3:30 pm–4:15 pm
Texas 4
The Security Operations Center sits at the center of every digital business, always watching for adversaries and protecting business interests. Modern hackers are becoming more sophisticated and putting more pressure on SOCs to invest, evolve and compete to continue to provide their superior value to the organization. Jason O’Dell is tasked with helping protect Walmart’s global network which includes 74 banners spanning 11,500+ locations in 27 countries with over 2.3 million employees. Through training, testing, automation and technology, O’Dell’s team has created a model SOC at scale.
Tuesday
June 6
3:30 pm–4:15 pm
Texas C
This session is closed to press.
Tuesday
June 6
4:30 pm–5:15 pm
CIS Security Solutions Theatre
Great ideas are often found through experimentation, brainstorming and collaboration outside the box, and the next new technology against theft has yet to be created – or has it? Learn how Lowe’s Innovation Labs and Lowe’s Asset Protection team bring individual expertise and collective thought leadership together to create new ideas. Learn more about Project Unlock and how this initiative came to life and what other opportunities lie ahead.
Tuesday
June 6
5:15 pm–5:30 pm
CIS Security Solutions Theatre
The Ring of Excellence Award recognizes pioneers in the retail loss prevention and asset protection community whose honor, integrity and character serve as an example for the Loss Prevention profession. The achievements and outstanding leadership of these honorees have shaped the industry by creating new Loss Prevention standard practices and building strong Asset Protection and retail security teams. Inductees to the Ring of Excellence can be honored in person or posthumously and have included vice presidents and chief security officers of retail companies.
Tuesday
June 6
5:30 pm–6:15 pm
Outside of Keynote Room
Immediately following the Keynote, attendees will flow into a mixer where they will enjoy beverages and appetizers before heading out for the evening. Raffle tickets will be distributed so attendees can enter to win $250 gift cards! Winner will be announced at the end of the event.
Wednesday
June 7
7:15 am–8:00 am
Texas Ballroom Lobby, Level 3
Get ready for morning sessions with hot coffee and grab-and-go breakfast offerings.
Wednesday
June 7
8:45 am–9:30 am
CIS Security Solutions Theatre
Coresight Research’s Founder and CEO Deborah Weinswig will explore next-gen technology trends that businesses must be aware of as they prepare for evolving threats and trends. Find out which technologies are the most critical for executives to explore as they plan for their businesses’ future? This eye-opening discussion will be followed by a panel of retail experts sharing their thoughts on the trends they’re most wary of and the strategies they will deploy in the face of challenges.
Wednesday
June 7
9:45 am–10:30 am
Texas C
Workplace violence is both predictable and preventable far more often than it is. Today, our (society’s) understanding of violence and its ingredients has never been better—yet we still struggle to intervene before it’s too late. This session focuses on both conventional and unconventional strategies to remove the ingredients in the recipe of violence, and do so as early as practical. Woven into the conversation will be retail examples of engaging with associates and customers towards the common goal of preventing violence…SOONER!
Wednesday
June 7
9:45 am–10:30 am
Texas D
One challenge facing retail cybersecurity leaders is effective communication with company leadership about the company’s cyber maturity relative to industry peers and other benchmarks. This panel session will examine how to effectively use established frameworks to assess and measure cyber maturity, and then to leverage these frameworks to communicate with the C-Suite about cyber risks and capabilities.
Wednesday
June 7
10:30 am–2:30 pm
Expo
Enjoy social breaks with peers, free lunches, giveaways, fun games and prize-winning opportunities in the Expo. It’s the perfect way to take a break and have some fun before getting back to all the serious stuff!
Wednesday
June 7
10:30 am–2:30 pm
Expo, Booth 100
Retailers visit any of the Golf sponsors, grab a tee and swing for a hole-in-one. Add a business card into the prize drawing for every hole-in-one you get! Enter to win one of 10 $250 cash prizes. Winners will be announced at 2:15 on Wednesday.
Wednesday
June 7
10:30 am–2:30 pm
NRF Fusion Center
All attendees are assigned a number on their badge. Find another attendee with a matching number, head to the prize wheel in the Fusion Center, with your match and spin the prize wheel to win a prize! Everyone is a winner!
Wednesday
June 7
10:30 am–2:30 pm
Back of Expo
The NRF Fusion Center is where you can collaborate with all levels of law enforcement agencies, mall security and Organized Retail Crime Associations to discuss trending LP and cyber issues and explore new strategies to counter retail crime.
Sponsored by: eBay and Macy's
Wednesday
June 7
10:45 am–11:15 am
Exhibitor Big Ideas Stage
Discuss the use of applied AI and newest available LLMs to improve the efficiency of in store operations, the store associates, and cost optimization. We will cover different points of views from a technology, sales, and customers.
Wednesday
June 7
11:30 am–12:00 pm
Exhibitor Big Ideas Stage
With annual shrink exceeding $94.5 B, loss prevention is top of mind for all retailers. For some organizations, the solutions created to identify and to deter bad actors can also create a poor experience for your customers. Join our panel as we discuss how you can use the latest technology to sense, analyze and act to make the network protecting the shopping experience safer and seamless for your consumers and employees.
Wednesday
June 7
12:00 pm–1:00 pm
Expo
Enjoy a well-rounded complimentary boxed lunch served on the Expo floor allowing you to network and eat at the same time. Lunch includes a sandwich or salad, fruit and a beverage.
Wednesday
June 7
12:15 pm–12:45 pm
Exhibitor Big Ideas Stage
The Starbucks Loss Prevention Team and Appriss Retail will be reviewing the data-science approach to developing and optimizing loss monitoring rules and how performance is measured and monitored over time in order to improve operational metrics, identify fraud and improve efficiency. Lastly, they will be sharing how they provide a supportive development environment for their investigators to do their best work; focusing on the workflow, training resources and core skills development.
Wednesday
June 7
1:00 pm–1:30 pm
Exhibitor Big Ideas Stage
As new AI technology continues to grab headlines capturing the imagination for businesses and consumers alike, organizations have a unique opportunity to harness the power of AI to drive value faster in their own businesses, including security operations. In this discussion, Microsoft will share how leveraging advanced AI capabilities to combat threats and bad actors will allow your security analysts to find and remediate threats faster, protecting your business at the speed of AI.
Wednesday
June 7
2:30 pm–3:30 pm
Texas C
Come join your peers in a moderated group table talk to discuss learnings from NRF Protect and the key topics impacting our industry. We will dive into three topics, timed at 20 minutes each, allowing individual tables and the collective group to learn in a very dynamic and interactive manner. Come prepared to discuss, and even called upon to find out how we can be better together
Wednesday
June 7
2:30 pm–3:15 pm
Texas D
Two Target cyber leaders, Erin Becker and Evan Gaustad, will present a comprehensive approach to defending against credential stuffing attacks inspired by years of real-world experience responding to and managing this threat. We will provide an overview of the kill chain and specific defender strategies, both technical and organizational that can position retail companies for success.
Wednesday
June 7
3:30 pm–4:30 pm
CIS Security Solutions Theatre
Whether it be COVID-19, geopolitics, or high-volume cyberattacks, global corporations face operational, financial, and reputational challenges with increasing speed and magnitude. Amid these changes, market forces and new operating models increasingly necessitate that organizations do more with less, heightening the importance of ensuring that the programs that organizations have in place can quickly adapt to a wide range of challenges.