Digital Fraud

Join a panel of executives from different verticals as they reflect on over two years of learnings regarding  COVID, civil unrest, leadership and cybersecurity issues. They will share how they adapted to meet changing times and shifting priorities, and share some thoughts on the current landscape including ORC,labor concerns and uneasiness around the upcoming elections. The discussion will then transition to explore the key areas to keep watching  as the nation moves forward.

Abuse of return policies, promotional codes, loyalty programs, and more has been growing, and fraud departments often are dealing with the mess. Bad actors are coordinating on public forums to share and sell abuse methods and promotional codes, which has significantly increased these types of abuse and impacted retailers' profits. To attack the problem, fraud departments must work with other areas of the business to implement additional policies and processes to curb abuse.

Within this rapidly evolving landscape, Dr. Mark H. Beaudry will present the ten key trends that will shape how organizations should think about the year ahead.

After the holiday rush, e-commerce fraud teams usually take the late winter and early spring months to take a breath, examine their transaction and chargeback data from Q4, and see how they can improve before the next seasonal peak. But 2022 has thrown a curveball. Fraud is still surging and already stretched-thin retailers are dealing with fraud volumes that are rivaling December. Our experts let you know why this is happening, what you can do about it and how to best help your exhausted fraud teams cope with this new threat.

E-commerce was one of the only winners in the Covid-19 pandemic, surging more than 30% in 2020, and growth continued through 2021. But an increase in sales almost always comes with an increase in chargebacks making a solid strategy to respond to disputes vital for companies that sell through digital channels. But keeping up with the rules covering disputes is difficult. In this session, we examine the impact recent changes to Visa and Mastercard's chargeback rules have had on retailers' success in fighting disputes.

The risk landscape is ever-changing. Retailers face endless threats of disruption including emerging technologies, cybersecurity chaos, fraud compromises and business model transformation. New risks demand new response strategies. How should leaders prepare for a fractured future?