John Robinson

John Robinson

Central Investigations, Director of Internal Investigations

CVS Health


John is a well-rounded Loss Prevention professional with 31 years of Loss Prevention experience with 2 large corporations. With a passion for internal theft investigation, John transitioned in 2010 from a well-rounded field loss prevention role to a corporate role focusing solely on internal theft mitigation strategy and vision including tools and technology. This role included traditional retail investigations and prescription drug diversion including all the complexities of regulatory, compliance, and legal components. He is now a leading expert on internal prescription drug theft investigations. John’s blend of field and corporate roles has allowed him to tackle strategies in a simplistic and impactful manner using traditional techniques such as impactful interviewing and technologies of exception-based reporting. He leads a team of specialized analysts and field investigators that focus solely on internal theft investigations but also provides strategy and tools to 200+ field loss prevention staff.  

Speaking in:

Tuesday Jun 24

11:00am - 11:30am

Exhibitor Big Ideas Stage

Activating Field Teams: How ULTA Beauty and CVS Health Modernized Loss Prevention

Learn how ULTA Beauty and CVS Health reimagined loss prevention by giving Agilence LP software directly to their field teams — no analysts required. Discover how user-friendliness and smart data access helped drive faster, smarter investigations, boost team confidence, and make a measurable impact. We’ll explore the journey from initial rollout to full team adoption and preview upcoming AI capabilities that will further equip field users to act decisively. This session is a must for retailers looking to modernize LP without adding headcount.