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Tuesday, June 4

10:00am12:00pm

ITSC Council Meeting

10:00am12:00pm
101B, Level 1
By invitation only. 

LP Council Meeting

10:00am12:00pm
204, Level 2
By invitation only. 
12:00pm4:00pm

Executive Afternoon

12:00pm4:00pm
103A-C, Level 1
Specifically designed for senior level loss prevention and asset protection professionals, Executive Afternoon offers interactive discussions, expert insights and takeaways and exclusive peer-to-peer networking. The program considers topics that help keep pace with the rapidly changing expectations and challenges currently facing your profession and new dependencies on others in the business to affect change. If you meet the qualifications, this program can be added to your on-site experience during the registration process. The event is limited to 100 participants; only three executives may attend from each retail organization. Lunch is included. For questions, please reach out to programs@nrf.com.
Frank Patercity

Frank Patercity

Director, Corporate Security, Investigations & Organized Retail Crime
Kroger
1:00pm3:00pm

Educational Workshop: OSINT for Partner Due Diligence

1:00pm3:00pm
Blue Dot Stage, 104A, Level 1
In an era of global operations and multi-national partnerships, effective due diligence is critical to avoid financial and reputational losses. The Integrity, Notification, and Fairness in Online Retail Marketplaces for Consumers Act (INFORM Consumers Act) has only forced retail organizations to move faster on doing their due diligence on their sellers. This workshop will teach analysts and front-line managers how to employ Open Source Intelligence (OSINT) methodologies to spot indicators of fraud or others risks about your retail partners that may negatively impact your consumers and your organization. The workshop will be a combination of lecture and hands-on practical exercises. Objectives: Learn how to use corporate databases, social media platforms, and other online resources to verify sellers and identify risks. Introduce techniques for sourcing hard-to-find information on international organizations and individuals. Gain experience navigating public records, legal filings, and other relevant databases across multiple jurisdictions.
1:30pm3:30pm

Port Security Tour at the Port of Long Beach

1:30pm3:30pm
Complimentary boat tour open to all-access pass retailers; capacity limited to 100 attendees. Pre-registration required. Join Port executives for a free guided boat tour of the Port of Long Beach! The Port of Long Beach is the premier U.S. gateway for trans-Pacific trade and a trailblazer in innovative goods movement, safety, environmental stewardship and sustainability. As the second-busiest container seaport in the United States serving 175 shipping lines with connections to 217 seaports around the world, the Port handles trade valued at $200+ billion annually and supports 2.6 million jobs across the nation. Security at the Port of Long Beach is the multi-jurisdictional responsibility of many government agencies including the U.S. Coast Guard, Customs & Border Protection, state and federal Homeland Security offices, the Long Beach Police Department, and the Port’s own Harbor Patrol. Join this complimentary boat tour to learn how the Port takes a leadership role in the development of strategies to mitigate security risks in the Port’s containers, terminals and coastline.
1:30pm4:00pm

Cybersecurity and Digital Fraud Tabletop Incident Response Exercise

1:30pm4:00pm
Metro One Stage, 104B, Level 1
This exercise is open to senior-level retail sector attendees of NRF PROTECT, including members of the NRF IT Security Council and the NRF Fraud Prevention Professionals Working Group. If you meet the qualifications, this program can be added to your on-site experience during the registration process.  For questions or interest in this program, please reach out to cybersecurity@nrf.com.
Adam Isles

Adam Isles

Principal and Head of Cybersecurity
The Chertoff Group
2:30pm4:00pm

Grill and Chill

2:30pm4:00pm
Poolside at the Hyatt
Arriving to the west coast early, or just excited to begin your NRF PROTECT 2024 experience? Join us for pre-gaming with burgers brats and beer at the Long Beach Hyatt Regency, Poolside.
4:00pm5:30pm

Carnival at the Cove Opening Party

4:00pm5:30pm
The Cove, Long Beach Convention Center
Everyone’s a winner at the Carnival at the Cove! Network with over 1,000 retail professionals while enjoying fresh local cuisine and cocktails.  Engage in friendly competition -and win prizes - while trying your hand at games of luck and skill like PLINKO, paintball target shooting, beer pong and more.  Afterward, continue the party in downtown Long Beach with dozens of restaurants and bars within walking distance.  

Wednesday, June 5

7:30am8:00am

Attendee Breakfast

7:30am8:00am
Outside of Keynote Room
Get ready for morning sessions with hot coffee and grab-and-go breakfast offerings.
8:00am8:45am

FACING OUR FUTURES - Looking to 2030 and beyond

8:00am8:45am
CIS Security Solutions Theatre
2024 is a pivotal year for the retail industry as it charts a course towards its exciting future. We see trends such as economic instabilities and global trade, as regional shifts and data growth change how we power and drive transformation in our businesses. In addition, there are trends in the retail industry that are gaining pace - digitization, machine learning and automation, generative AI, sensor fusion, spatial computing, simulation, and the changing physical / digital retail ecosystem. Nikolas Badminton, world-renowned futurist and best-selling author will lead attendees into a world of new possibilities, challenging listeners to widen their view, particularly as these trends spur leaders to examine better ways to operate and flourish. Be prepared to immerse yourself in new thinking as Badminton shares his views on the future of innovation, profit and growth. Areas of Exploration THE VALUE OF FUTURES WORK - the mindset needed and approach to exploring futures (signals, trends, scenarios and stories). I will illustrate using stories from pioneers in the field. GLOBAL MEGATRENDS - economic shifts, global trade, population growth, megacities, climate change, water-energy-food nexus and the shift in ORC’s thinking regarding retail, computing infrastructure etc. MULTI-MODAL INTELLIGENCE - Data growth and AI + robotics + spatial / wearable computing, automation and security, anticipatory shipping, generative AI (including poisoning and espionage) LOGISTICS & DISTRIBUTION - logistics hubs, supply chain, retailer ecosystems CONSUMER ECOSYSTEMS - the evolution of digital experiences, store design and evolution, virtual and parallel realities, ambient computing, CBDCs / apps / ecosystems SECURITY & IDENTITY - OSINT, cybersecurity, crime avoidance and wnit-surveillance trends, digital exploitation and social engineering.
9:00am9:45am

Cargo theft and transit loss

Developing effective cyber governance in retail

Managing risk in a polycrisis environment

Mixed signals: Exploiting all data available to detect ORC

10:00am10:45am

Building risk models: Using data to inform decision-making and security strategies

Cyber analysts & fraud practitioners: Partners in security

Protecting our elders: Gift card fraud and scams

To SOC or how to SOC…that is the question

10:45am2:45pm

Expo Hours & Experiences

10:45am2:45pm
Expo
Enjoy social breaks with peers, free lunches, giveaways, fun games and prize-winning opportunities in the Expo. The crowd favorite returns. Make new connections through NRF’s MATCH, SPIN, WIN. Locate your attendee twin by matching badge numbers and spin the wheel for prizes. Every spin wins! It’s the perfect way to take a break and have some fun before getting back to all the serious stuff!

NRF Fusion Center

10:45am2:45pm
1500-1700 aisles, Center of Expo
The NRF Fusion Center is where you can collaborate with all levels of law enforcement agencies, mall security and Organized Retail Crime Associations to discuss trending LP and cyber issues and explore new strategies to counter retail crime. 

Match, Spin & Win

10:45am2:45pm
NRF Fusion Center
Find your match and spin your way to a win! Locate the MATCH #" on your badge (lower right corner) then look for others with the same number. Retailers and Exhibitors must find each other by matching the numbers on their badge. Once found, head to the prize wheel for a winning spin! 

NJB Professional headshot lounge

10:45am2:45pm
Expo, next to booth 1221
Smile! Stop by the Professional Headshot Lounge on the expo floor to update your professional headshot. Across from Booth 1221.
11:00am11:30am

Adapting loss prevention: Harnessing data analytics for effective shrink management in retail

11:00am11:30am
Exhibitor Big Ideas Stage
Retailers of all segments and sizes are faced with many of the same challenges when it comes to their loss prevention efforts. Most notably, how to create a frictionless customer experience in an environment where inventory shrink has reached unprecedented levels. Listen in to hear Loss Prevention professionals Scott McBride and Joe Coll discuss how they are meeting this challenge by coupling traditional data sources with emerging smart sensor data to improve visibility, speed, and efficiency.
Scott McBride

Scott McBride

Chief Global Asset Protection Officer & CSO
American Eagle Outfitters Inc.
11:45am12:15pm

Leveraging LPR and video technology to combat retail fraud and crime

11:45am12:15pm
Exhibitor Big Ideas Stage
This session will be focused on the partnership between Law Enforcement and Retailers and how they can together leverage new technology to combat fraud and crime.
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Nathan Wade

Manager, Fraud Prevention
Pilot Travel Centers
12:00pm1:00pm

Expo Lunch

12:00pm1:00pm
Meet, Seat & Eat areas, Expo
Enjoy a well-rounded complimentary boxed lunch served on the Expo floor allowing you to network and eat at the same time. Lunch includes a sandwich or salad, fruit and a beverage.
12:00pm1:30pm

NRF ORC / Investigators' Network and Law Enforcement Lunch

12:00pm1:30pm
103A-C, Level 1
The NRF ORC/Investigators' Network Meeting provides a great opportunity to meet retail and restaurant loss prevention professionals, mall security and law enforcement partners, as well as ORCA leaders in the region where you work. Join us for lunch in a roundtable format to share insights and discuss critical trends and issues in your regional area. Bring BOLOs and alerts and be prepared to benchmark with your peers. This program is only open to retailers registered with an All-Access pass and law enforcement professionals. Program can be added during the registration process.  This session is closed to press.
Dariush Vollenweider

Dariush Vollenweider

Special Agent
U.S. Department of Homeland Security- Homeland Security Investigations
Adam Parks

Adam Parks

Deputy Special Agent in Charge
Homeland Security Investigations
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Huy Betz

Deputy District Attorney
San Diego County District Attorney's Office
12:30pm1:00pm

Crime risk modeling and location intelligence: Identifying high risk locations in your enterprise

12:30pm1:00pm
Exhibitor Big Ideas Stage
Retailers are experiencing significant criminal activity in and around their stores. However, not all stores are impacted equally. From shoplifting to organized retail crime, retailers are turning to geospatial technology and modeling to forecast which locations are more likely to experience an incident or be affected by criminal activity so they can prioritize resources and mitigate disruption. Join Dr. Grant Drawve from CAP Index as he shares his work modeling crime data using multiple types of data and geospatial tools to help retailers more accurately assess their risk and inform tactics for mitigating their impact.
1:15pm1:45pm

There's no "friendly fraud" - Using AI to address claim/return fraud & abuse

1:15pm1:45pm
Exhibitor Big Ideas Stage
In the beginning they called it “friendly-fraud” but today retailers know that fraud and abuse in the claims and appeasement operations is anything but. Appriss Retail just completed the first ever study focused solely on the claims and appeasement areas and the results may surprise you. Learn more about this skyrocketing issue and how one retailer is harnessing AI to address claims and a broad set of business problems. 
1:30pm1:50pm

NRF Fusion Center K9 Activation

1:30pm1:50pm
NRF Fusion Center
California Highway Patrol will be providing two k9 demonstrations that specalizes in narcotics and explosive detection. 
2:00pm2:30pm

Winning the battle against theft: Lowes Foods' game-changing loss prevention strategy

2:00pm2:30pm
Exhibitor Big Ideas Stage
Dive into the success story of Lowes Foods and learn how Zebra Workcloud Actionable Intelligence software has revolutionized their approach to asset protection. Hear from Carrie Rath and discover how the use of cutting-edge technology has propelled their loss prevention tactics (like POS analytics) to new heights, leading to significant year-over-year growth. Don't miss out on the key insights and strategies that could transform your retail security efforts.
Carrie Rath

Carrie Rath

Senior Asset Protection POS Data Analyst
Lowes Foods
2:30pm2:45pm

Daily Double Prize Drawing

2:30pm2:45pm
Fusion Center Stage
The Daily Double gives winning retailers a second chance to win big.   Retailers who previously won at Match, Spin and Win can return to the Expo Hall and Fusion Center Stage for a second spin. It's a new wheel with new and bigger prizes! This is a retail-only game and retailers do NOT need to bring their earlier exhibitor match along to spin. Retailers can only participate in the Daily Double once over the course of the event. 
2:45pm3:30pm

An integrated approach to cyber and physical security driving digital transformation

Let’s meet back up at the mall

Tackling investigations at Burlington: Making the pieces fit

Understanding the transnational organized crime threat and its impact on retail

3:45pm4:30pm

It’s a small world after all: Loss prevention around the globe

Managing threats of violence in your retail and remote locations

Tackling ecommerce and delivery fraud

The evolving role of the retail CISO: Opportunities and challenges

4:45pm5:15pm

Shutting down America's largest illicit online gift card marketplace

4:45pm5:15pm
CIS Security Solutions Theatre
Organized retail crime is on the rise, affecting both the retail and financial industries. In a landmark case titled Operation Bad Bot, Homeland Security Investigations (HSI) unraveled a complex online gift card fraud, culminating in the shutdown of a marketplace with more than $22 million in retail value. Hear how HSI solved this case and develop an understanding of what industries should do to avoid becoming a victim of these fraud schemes. With video from the offender sharing how this crime unfolded, this is a must attend session.  This session is closed to press.
Dariush Vollenweider

Dariush Vollenweider

Special Agent
U.S. Department of Homeland Security- Homeland Security Investigations
Adam Parks

Adam Parks

Deputy Special Agent in Charge
Homeland Security Investigations
Alan Stevens

Alan Stevens

Assistant United States Attorney
United States Department of Justice
5:15pm5:45pm

NRF Protect Awards

5:15pm5:45pm
CIS Security Solutions Theatre
During this time, we will be announcing the winners of ​The Ring of Excellence Award and the NRF Retail Cybersecurity Leadership Award. The Ring of Excellence Awards recognizes pioneers in the retail loss prevention and asset protection community whose honor, integrity and character serve as an example for the Loss Prevention profession. The achievements and outstanding leadership of these honorees have shaped the industry by creating new Loss Prevention standard practices and building strong Asset Protection and retail security teams. Inductees to the Ring of Excellence can be honored in person or posthumously and have included vice presidents and chief security officers of retail companies. The NRF Retail Cybersecurity Leadership Award recognizes individuals’ cumulative contributions, over the course of their career, to advancing the state of cybersecurity within the retail industry. This award spotlights both leadership on cybersecurity within retail companies and efforts to support industry-wide collaboration, information sharing, workforce development and partner engagement on cybersecurity issues. 
5:45pm6:15pm

Raise your glass awards celebration

5:45pm6:15pm
Outside of Keynote Room
Immediately following the Keynote, join us for a champagne toast, in celebration of our award winners. 

Thursday, June 6

7:30am8:00am

Attendee Breakfast

7:30am8:00am
Outside of Keynote Room
Get ready for morning sessions with hot coffee and grab-and-go breakfast offerings.
8:00am8:45am

Hacking retail

8:00am8:45am
CIS Security Solutions Theatre
Have you ever wondered how hackers think? Do you know why they're so successful? Do you want to know what this has to do with broader retail concerns, such as loss prevention, asset protection, and anti-fraud? Led by Ted Harrington -- the #1 bestselling author of Hackable and a leader of ethical hackers -- this dynamic keynote session will teach you: how hackers think; how to apply the hacker mindset to other objectives, such as loss prevention, asset protection, anti-fraud (and more!); and how to handle the intersection of physical and digital. Ted takes you to the front lines of ethical hacking to tell stories that teach you what to do, how to do it, and why.
9:00am9:45am

All risks on deck! Preparing for the challenges of global and domestic threats

Lessons from ten years of retail cybersecurity collaboration

Managing the extreme: Protecting vulnerable locations against loss

10:00am10:45am

Readying the retail industry for a challenging legislative landscape

Start with empathy: Handling vulnerable and homeless people

Tales from the darkside: Robbing companies from 9 to 5

10:45am2:45pm

Expo Hours & Experiences

10:45am2:45pm
Expo
Enjoy social breaks with peers, free lunches, giveaways, fun games and prize-winning opportunities in the Expo. The crowd favorite returns. Make new connections through NRF’s MATCH, SPIN, WIN. Locate your attendee twin by matching badge numbers and spin the wheel for prizes. Every spin wins! It’s the perfect way to take a break and have some fun before getting back to all the serious stuff!

NRF Fusion Center

10:45am2:45pm
1500-1700 aisles, Center of Expo
The NRF Fusion Center is where you can collaborate with all levels of law enforcement agencies, mall security and Organized Retail Crime Associations to discuss trending LP and cyber issues and explore new strategies to counter retail crime. Sponsored by: eBay and Macy's

Match, Spin & Win

10:45am2:45pm
NRF Fusion Center
Find your match and spin your way to a win! Locate the MATCH #" on your badge (lower right corner) then look for others with the same number. Retailers and Exhibitors must find each other by matching the numbers on their badge. Once found, head to the prize wheel for a winning spin! 

NJB Professional headshot lounge

10:45am2:45pm
Expo, next to booth 1221
Smile! Stop by the Professional Headshot Lounge on the expo floor to update your professional headshot. Across from Booth 1221.
11:00am11:30am

Successfully prosecute ORC: Lessons from retail and state leadership

11:00am11:30am
Expo Stage
Retailers face an evolving range of threats that risk the safety of their employees and customers - as well as their bottom line. This session will share proven strategies to detect and deter organized retail crime through effective collaboration with retailers, attorneys general, local law enforcement, and solution providers. Loss prevention leaders from Meijer, The Home Depot, and Kroger and an assistant attorney general for Michigan will explain how to best identify ORC risks and create strategies to mitigate them and successfully pursue bad actors. 
Frank Patercity

Frank Patercity

Director, Corporate Security, Investigations & Organized Retail Crime
Kroger
Sean Browne

Sean Browne

Sr. Manager, Organized Retail Crime
The Home Depot
11:45am12:15pm

Why RFID is a game changer for loss prevention

11:45am12:15pm
Exhibitor Big Ideas Stage
RFID has evolved dramatically.  These serialized labels now exist for products that in the past were considered untaggable, and they are routinely found on goods with ultra-low price points.  The technology has helped many retailers improve their loss detection and prevention capabilities.  Not surprisingly, interest from asset protection teams is at an all-time high.  To help you decide whether you too should begin putting RFID to work, this session will address common questions from retailers and consumer brands.  Regardless of what type of goods you sell and protect, this session is for you.
Marshall Kay

Marshall Kay

Director, Retail Transformation Services
Avery Dennison
12:00pm1:00pm

Expo Lunch

12:00pm1:00pm
Meet, Seat & Eat areas, Expo
Enjoy a well-rounded complimentary boxed lunch served on the Expo floor allowing you to network and eat at the same time. Lunch includes a sandwich or salad, fruit and a beverage.
12:00pm1:30pm

Women at Protect Luncheon

12:00pm1:30pm
Zellman Group Stage, 104C, Level 1
Education, networking and community, focused on women working in loss prevention and asset protection. Join us for an exclusive luncheon that will inspire, celebrate, educate and bring together women in the retail industry, powered by the NRF Women in Loss Prevention group. This program is open to female retailers registered with an All-Access pass and can be added during the registration process.
Summer Stephan

Summer Stephan

San Diego County District Attorney
San Diego County District Attorney's Office
12:30pm1:00pm

Beyond traditional LP: How Stater Bros leverages their LP platform across the enterprise

12:30pm1:00pm
Exhibitor Big Ideas Stage
Stater Bros uses their loss prevention platform and data well beyond the traditional loss prevention organization into operations, marketing, and finance. The analytical insights allow them to compete effectively with larger organizations, improve customer satisfaction, have safer shopping experiences, and realize nearly $1M per year in savings and increased revenue. Come learn some pragmatic LP tactics on how to save money on voids, returns, discounts, and sweethearting that lead to more effective internal investigations. With data refreshes multiple times a day, operations can forecast as they sell, marketing can monitor promotional effectiveness, and finance can improve seasonal forecasts.  
1:15pm1:45pm

Combating ORC

1:15pm1:45pm
Exhibitor Big Ideas Stage
Applying a combination of solutions from Checkpoint, Family Dollar found our ORC solution to be a safe and effective way to accelerate the case building process and help move ORC offenders through prosecution.
2:30pm2:45pm

Daily Double Prize Drawing

2:30pm2:45pm
Fusion Center Stage
The Daily Double gives winning retailers a second chance to win big.   Retailers who previously won at Match, Spin and Win can return to the Expo Hall and Fusion Center Stage for a second spin. It's a new wheel with new and bigger prizes! This is a retail-only game and retailers do NOT need to bring their earlier exhibitor match along to spin. Retailers can only participate in the Daily Double once over the course of the event. 
2:45pm3:30pm

CyberGPT: How retail security leaders can manage AI threats and opportunities

Managing large-scale or multi-jurisdictional ORC theft groups

Tomorrow’s technologies – Today’s legal concerns

3:45pm4:00pm

Fireside chat with San Diego County DA and NDAA President-elect Summer Stephan

3:45pm4:00pm
CIS Security Solutions Theatre
The relationships between prosecutors, law enforcement and retailers are vital in efforts to stem the current tide of retail theft and violence. San Diego County DA Summer Stephan sits with NRF VP David Johnston to talk about the proactive approach her office takes in building these relationships and prosecuting those involved in ORC activities. As President Elect of the National District Attorneys Association, DA Stephan will highlight her planned agenda of educating and reaffirming the needs of prosecutors across the nation to take a firm stance against these criminal offenders. 
David Johnston

David Johnston

VP, Asset Protection and Retail Operations
National Retail Federation
Summer Stephan

Summer Stephan

San Diego County District Attorney
San Diego County District Attorney's Office
4:00pm4:30pm

You play to win the game

4:00pm4:30pm
CIS Security Solutions Theatre
Herm Edwards has spent a lifetime playing to win. His leadership style, his passion for teamwork, and his commitment to getting the details right have made him successful on the football field and throughout his life.  Join us as he shares the experiences that have shaped his approach to life and elucidates a tenet he holds dear - namely, making something out of every day.