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Print Agenda

Tuesday, June 21

10:00am12:00pm

LP Council Meeting

10:00am12:00pm
Council Meeting
Room 15
12:00pm4:00pm

Executive Afternoon

12:00pm4:00pm
Special Program
Hilton Cleveland, Superior Ballroom C, Level 5

Specifically designed for senior level loss prevention and asset protection professionals, Executive Afternoon offers interactive discussions, expert insights and takeaways and exclusive peer-to-peer networking. The program considers topics that help keep pace with the rapidly changing expectations and challenges currently facing your profession and new dependencies on others in the business to affect change.

Agenda

“Who’s on first. What’s on second. We now know who is on third.”

Michele Stuart, CEO / Instructor / Investigator, JAG Investigations, Inc.

The internet provides investigators with the ability to ascertain information on subjects efficiently.  Focusing on the individual(s) is not always the answer. Identifying actionable intelligence is an extremely important aspect in research to assist in the identification, movement, business associations, relatives, addresses / telephone numbers of individuals.  Additionally, correct searches of social media platforms can assist in identifying suspects and witnesses in an investigation. This class will provide the most up-to-date search OSINT techniques to assist in tactical investigations. 

Sgt. Edwin Coello, Sergeant, New York Police Department

Sgt. Coello will present on how facial recognition is being utilized to assist in law enforcement investigations. 

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If you meet the qualifications, this program can be added to your on-site experience during the registration process. The event is limited to 100 participants; only three executives may attend from each retail organization. Lunch is included.

For questions, please reach out to programs@nrf.com

This program is closed to the press.

NRF Retail Cybersecurity Forum

12:00pm4:00pm
NRF Retail Cybersecurity Forum
Hilton Cleveland, Superior Ballroom A, Level 5

The NRF Retail Cybersecurity Forum, open to retailers only, will provide an opportunity for CISOs and other retail sector cyber professionals to engage collaboratively on how to address cyber risks to the retail enterprise more effectively and efficiently. 

Content is geared for cyber professionals. 
  • Learn how to address key business and operational challenges that retail sector cyber leaders are facing today. 
  • Understand the impact of recent changes to the cyber risk environment and how they are changing executives’ responsibilities. 
  • Engage with policy leaders and technology experts on cybersecurity risks to the retail sector. 
This free program is open to retail full conference and retail Expo pass attendees with cyber roles and can be added to your on-site experience during the registration process. Lunch is included.
For more information and to view the agenda, please click here
This program is closed to the press.
1:00pm1:05pm

Welcome Remarks

1:00pm1:05pm
NRF Retail Cybersecurity Forum

This free program is open to retail full conference and retail Expo pass attendees with cyber roles and can be added to your on-site experience during the registration process.

This program is closed to the press.

1:05pm1:25pm

Keynote Discussion with the FBI on Cybercrime

1:05pm1:25pm
NRF Retail Cybersecurity Forum

In this session, Bryan Smith, Section Chief for the FBI’s Cyber Criminal Section, will discuss the current state of cybercrime threats and how the FBI is working with the private sector and other government partners to counter and disrupt these threats.

This free program is open to retail full conference and retail Expo pass attendees with cyber roles and can be added to your on-site experience during the registration process.

This program is closed to the press.

Philip E Frigm Jr.

Philip E Frigm Jr.

Section Chief, Cyber Technical Analytics & Operations
Federal Bureau of Investigation
1:25pm1:55pm

Building stronger connections between tech, business and the boardroom

1:25pm1:55pm
NRF Retail Cybersecurity Forum

Cybersecurity is the ultimate team sport, and yet there are gaps between the CISO and the C-suite and boards, between security and business. In this session, we’ll discover practices that have worked to foster better connections between business and security. We’ll discuss strategies for how business-savvy cyber execs can help stakeholders gain cyber fluency — towards building trust in their organization and supporting business growth.

This free program is open to retail full conference and retail Expo pass attendees with cyber roles and can be added to your on-site experience during the registration process.

This session is closed to the press.

1:55pm2:25pm

How well do you know the risks posed by your third parties and supply chain?

1:55pm2:25pm
NRF Retail Cybersecurity Forum

Cybersecurity is the ultimate team sport, and yet there are gaps between the CISO and the C-suite and boards, between security and business. In this session, we’ll discover practices that have worked to foster better connections between business and security. We’ll discuss strategies for how business-savvy cyber execs can help stakeholders gain cyber fluency — towards building trust in their organization and supporting business growth. 

This free program is open to retail full conference and retail Expo pass attendees with cyber roles and can be added to your on-site experience during the registration process.

This program is closed to the press.

2:25pm2:40pm

Break

2:25pm2:40pm
NRF Retail Cybersecurity Forum
This free program is open to retail full conference and retail Expo pass attendees with cyber roles and can be added to your on-site experience during the registration process.
2:40pm3:00pm

The latest on the cyber threat landscape: Building the path for cyber resilience and readiness

2:40pm3:00pm
NRF Retail Cybersecurity Forum

The consequences for an attack rise as our systems’ interdependencies grow more and more complex. And yet, many of the breaches we’re seeing are still preventable with sound cyber practices and strong controls. In this session, we’ll discuss the current threat outlook and what organizations should prepare for in the event of a cyber attack.

This free program is open to retail full conference and retail Expo pass attendees with cyber roles and can be added to your on-site experience during the registration process.

This program is closed to the press.

3:00pm3:45pm

Race to Own the Data-Value Chain

3:00pm3:45pm
NRF Retail Cybersecurity Forum

Converting data into value, securely and ethically, is the business imperative for the next decade -- but there are numerous privacy and data governance challenges along the way. This session shows how can privacy executives serving consumer-facing business models may develop winning strategies for leveraging a new class of technologies to automate privacy operations and establish privacy engineering functions.  

This free program is open to retail full conference and retail Expo pass attendees with cyber roles and can be added to your on-site experience during the registration process.

This program is closed to the press.

Kevin Miller

Kevin Miller

VP, Information Security & Customer Privacy
Tractor Supply Company
Jake Meek

Jake Meek

Director, Information Governance & Privacy
PwC
3:45pm4:00pm

Closing Remarks

3:45pm4:00pm
NRF Retail Cybersecurity Forum

This free program is open to retail full conference and retail Expo pass attendees with cyber roles and can be added to your on-site experience during the registration process.

This program is closed to the press.

5:00pm7:00pm

Opening Party at the Rock & Roll Hall of Fame

5:00pm7:00pm
Networking Event
Rock & Roll Hall of Fame

Celebrate the start of NRF PROTECT at the Opening Party. Connect with old friends and make new ones over drinks and food while rocking out to VOYAGE - THE ULTIMATE JOURNEY TRIBUTE BAND at the Rock & Roll Hall of Fame.


VOYAGE - THE ULTIMATE JOURNEY TRIBUTE BAND - YouTube

Badge required. 

Shuttles to and from the party will run three different routes from 4:30pm - 7:30pm:

  • Westin - Convention Center (Lakeside Entrance) - Rock & Roll Hall of Fame
  • Drury - Marriott - Rock & Roll Hall of Fame
  • Hyatt - DoubleTree - Rock & Roll Hall of Fame

Grand Hosts: Bluedot, Vector Security Networks, Zellman

Supporting Partners: Auror, CIS Security Solutions, Prime Secured, Cargomatic, OneRail

Wednesday, June 22

7:15am8:00am

Attendee Breakfast

7:15am8:00am
Networking Event
Grand Ballroom Lobby
Get ready for morning sessions with hot coffee and grab-and-go breakfast offerings.
8:00am9:00am

Evy Poumpouras: Under pressure; cultivating resilience

8:00am9:00am
Keynote Session
CIS Security Solutions Theatre
Reading the signals and managing through the mess are tenets of crisis management. Whether you find yourself in the middle of an active shooter attack, confronting a difficult interview subject, or managing tense workplace dynamics, the need for mental resiliency is imperative. How can leaders survive, thrive, and cultivate resilience? Evy will share her strategy. 
Evy Poumpouras

Evy Poumpouras

Former Special Agent and Polygraph Examiner
United States Secret Service
9:15am9:45am

Cybersecurity as a Business Enabler: Lessons from Target

9:15am9:45am
Cybersecurity Session
Room 26C

The slidedeck presentation is now available on slideshare    

The last few years have seen expanding scope and sophistication of in-house cybersecurity systems as companies undergo radical digital transformation. Target has formed an industry-leading cybersecurity approach and team, with experts from different backgrounds and advanced capabilities that evolve alongside changing threats. Recently, Target blended their cybersecurity and fraud functions to take a more unified approach to addressing retail risk and protecting guests and the business. Jodie Kautt, VP of Cybersecurity at Target, will describe Target’s cybersecurity journey and strategy and share lessons from the bringing together of cybersecurity and fraud.

Kim Nash

Kim Nash

Bureau Chief, WSJ Pro Cybersecurity
The Wall Street Journal

Refund and policy abuse: Why fraud teams must expand their role in organizations

9:15am9:45am
Digital Fraud Session
Room 26A

Abuse of return policies, promotional codes, loyalty programs, and more has been growing, and fraud departments often are dealing with the mess. Bad actors are coordinating on public forums to share and sell abuse methods and promotional codes, which has significantly increased these types of abuse and impacted retailers' profits. To attack the problem, fraud departments must work with other areas of the business to implement additional policies and processes to curb abuse. This session will help retailers understand the full impact of various types of policy abuse – including an insidious type of return fraud – and present ways to mitigate them.

Keith Thompson

Keith Thompson

Senior Manager, Fraud and Investigations
Bass Pro Shops, Cabela’s
9:15am10:15am

Adapt, survive, thrive: LP's ongoing journey

9:15am10:15am
Loss Prevention Session
Room 25B

Join a panel of executives from different verticals as they reflect on over two years of learnings regarding  COVID, civil unrest, leadership and cybersecurity issues. They will share how they adapted to meet changing times and shifting priorities, and share some thoughts on the current landscape including ORC,labor concerns and uneasiness around the upcoming elections. The discussion will then transition to explore the key areas to keep watching  as the nation moves forward.

David Johnston

David Johnston

Senior Director, Loss Prevention & Corporate Security
Inspire Brands
James Cosseboom

James Cosseboom

Director, Asset Protection
Retail Business Services, an Ahold Delhaize USA Company
Jon Gold

Jon Gold

Vice President, Supply Chain and Customs Policy
National Retail Federation
Edwin Egee

Edwin Egee

Vice President, Government Relations and Workforce Development
National Retail Federation
Peter Chie

Peter Chie

Operating Vice President, Asset Protection & Risk Management
Bloomingdale’s
10:00am10:30am

Security predictions for 2027

10:00am10:30am
Loss Prevention Session
Room 26C

Within this rapidly evolving landscape, Dr. Mark H. Beaudry will present the ten key trends that will shape how organizations should think about the year ahead.

10:00am12:00pm
10:30am11:00am

Utilizing cybersecurity to help drive Casey's store transformation & resilience produced by Palo Alto Networks

10:30am11:00am
Cyber/Digital Fraud Exhibitor Big Ideas
Expo Stage
In this session you will get a glimpse into the latest digital trends in retail, top cybersecurity threats impacting retailers today and hear from executives at Palo Alto Networks and Casey's General Store. You will get a glimpse into technologies that Casey's is leveraging to be a market leader, including next gen firewalls with AI and Machine Learning, cloud security platforms, and centralized management. It's critical for retailers to deploy an architecture that scales, and is cloud ready.
10:30am2:30pm

Expo Open

10:30am2:30pm
Expo
Expo

Build new partnerships, test-drive the new latest tech and discover solutions to help your organization succeed in the years ahead during our Expo hall hours. 

Retailers can play our EXPO games Match, Spin, & Win and the Grand Prize Giveaway to win cash, prizes, and more! Learn more

NRF Fusion Center

10:30am2:30pm
NRF Fusion Center
Expo, Hall C

The headquarters for retailers, malls and security firms to interact with every level of federal, state and local law enforcement. Learn More.

Sponsored By: eBay & Macy's

11:00am11:20am

K-9 Demonstration

11:00am11:20am
NRF Fusion Center
NRF Fusion Center

Join Bruno, the explosive detection K-9, for a demonstration. Brought to you by the Cuyahoga County Sheriff's Department.

11:15am11:45am

Operational awareness to protect your enterprise produced by ESRI

11:15am11:45am
Cyber/Digital Fraud Exhibitor Big Ideas
Expo Stage
Join Esri and Dr. Read Hayes from the Loss Prevention Research Council at the University of Florida as they discuss how location technology is helping businesses to understand where incidents are happening that will affect their assets, customers, and teams.
Dr. Read Hayes

Dr. Read Hayes

Research Scientist/Criminologist
University of Florida and LPRC
12:00pm12:30pm

The great recovery: Covid & resignations produced by Accertify

12:00pm12:30pm
Cyber/Digital Fraud Exhibitor Big Ideas
Expo Stage
Join Accertify and an expert panel of merchants including Bass Pro, Bissell, Etsy, and Ticketmaster to discuss the unique fraud challenges they are facing and the approaches they are taking as the world begins its recovery from Covid, and the Great Resignation.
John Matas

John Matas

Director of Global Fraud, Risk & Compliance Operations
Etsy Inc.
12:00pm12:45pm

Retailer Table Talks

12:00pm12:45pm
Networking Event
Expo - Food & Beverage Area (middle of Hall C)

Join these retailer-only, small group conversations focused on topics and challenges retailers are facing today. The intimate environment offers the ability to share and hear solutions, unique perspectives and valuable takeaways from retailers facing the same issues, leaving you with insights to implement immediately. Topics are crowd sourced by retailers and discussions are led by retailers.

Topics
Aggressive Theft - Solutions and Budget
HR - Hiring Standards and Improving Retention
Supply Chain Protection/Compromise
Cyber Attacks/Ransomeware

12:00pm1:00pm

Expo Lunch

12:00pm1:00pm
Networking Event
Expo, Hall C (middle of hall)
Enjoy a well-rounded complimentary boxed lunch served on the Expo floor allowing you to network and eat at the same time. Lunch includes a sandwich or salad, fruit and a beverage.
12:00pm1:30pm

Women in LP Luncheon

12:00pm1:30pm
Special Program
Room 25B

Based on her memoir, Walder shares her riveting life story of a young woman who went straight from her college sorority to the CIA and, later, the FBI. Keeping groups on the edge of their seats, she details her transition from special operations to educator, sharing her inspiring message: don't try to change who you are to fit what you think the job wants you to be. Embracing the question “why not” leads to life-changing opportunities.  This approach and a problem-solving perspective as a female in a male-dominated field will deliver a unique look inside her unconventional career. As Walder presents, audiences are provided with a fresh insight into their own professional paths through her examples of listening to her gut, taking chances and seizing opportunities. 

This program is open to female retailers registered with a full conference and expo pass. This program can be added to your on-site experience during the registration process. For questions, please contact programs@nrf.com.

This program is closed to the press.

Tracy Walder

Tracy Walder

Former CIA Officer, FBI Special Agent, Educator, and Author
1:00pm1:30pm

After the “Buy” button: Attacking omnichannel risk produced by Appriss Retail

1:00pm1:30pm
Cyber/Digital Fraud Exhibitor Big Ideas
Expo Stage
Many state that ecommerce accelerated 10 years in 10 months during 2020. Since ecommerce purchases have as much or more risk as in-store transactions, reducing fraud and building stronger relationships with consumers is an opportunity you don’t want to miss. Our speaker, Heather Bolling from The Home Depot, explains how you can manage in-store and online risk in today’s omnichannel shopping world. 
1:30pm1:50pm

K-9 Demonstration

1:30pm1:50pm
NRF Fusion Center
NRF Fusion Center

Join Rango, the narcotics detection K-9, for a demonstration. Brought to you by the Cuyahoga County Sheriff's Department. 

1:45pm2:15pm

How Big Lots maximizes ROI from advanced analytics produced by Zebra

1:45pm2:15pm
Cyber/Digital Fraud Exhibitor Big Ideas
Expo Stage
Fast ROI is top-of-mind for every retailer searching for an advanced analytics solution. To recoup the investment quickly, retailers need a solution that can automate data analysis, task assignment and action verification. 
 
Join Rob LaCommare, VP of Asset Protection at Big Lots, for a look at how AI-powered analytics is helping him and his team generate real value across their organization by automatically assigning the right corrective actions to the individuals best able to address each opportunity in real time. Rob will share real use cases of leveraging this solution to reduce shrink, raise compliance rates, uncover and address training gaps, and more.
2:00pm2:30pm

Expo Energy Break

2:00pm2:30pm
Networking Event
Expo, Hall C
Stay charged with afternoon refreshments including energy bars, coffee, sweets and other treats.
2:30pm3:15pm

Retail cybersecurity threats: The top five threats for 2022 and beyond

2:30pm3:15pm
Cybersecurity Session
Room 26A

Retail and other consumer companies face a broad and ongoing set of direct cyber threats. Including new cyberfraud tactics by Russian cybercrime groups, digital skimming, account takeover operations, and point-of-sale malware. They are also increasingly vulnerable to general cyber threats (ransomware, business email compromise) and third-party incidents and breaches. This expert panel will highlight the global retail threat landscape and provide guidance on future threats  that retailers need to prepare for.

Eric Balish

Eric Balish

Assistant to the Special Agent in Charge
United States Secret Service – Cleveland Field Office

Taking action: How the California Retailers Association is battling organized retail crime

2:30pm3:15pm
Loss Prevention Session
Room 25B
Organized Retail Crime (ORC) is costing retailers on every level, and they’re fed up. The California Retailers Association, led by Rachel Michelin, has developed a retail theft campaign aimed at combatting the ORC retail crime rings that put businesses, employees, consumers and our neighborhoods at risk. Join Rachel and a panel of experts as they explore a comprehensive approach to protect neighborhoods using the 4D solution – dismantle, disrupt, deter and divert.
Ron Foss

Ron Foss

Division Asset Protection Manager
Albertsons, Inc.
2:30pm3:30pm

The Violence Project: How to stop a mass shooting epidemic

2:30pm3:30pm
Loss Prevention Session
Room 26C

The slidedeck presentation is now available on slideshare.

Using data from groundbreaking research on mass shooters, Dr. Jillian Peterson and Dr. James Densley will chart new pathways to holistic violence prevention that addresses the root causes of violence. Following a deep dive into research, a discussion led by Mark Stinde, a retail expert, will explore tangible skills and data-driven solutions including crisis intervention, de-escalation, suicide prevention, crisis response teams, and trauma-informed institutions.

This session is closed to the press.

Jillian Peterson

Jillian Peterson

Forensic psychologist, professor of criminology and author of The Violence Project: How to Stop a Mass Shooting Epidemic
Hamline University
James Densley

James Densley

Professor of criminal justice and author of The Violence Project: How to Stop a Mass Shooting Epidemic
Metropolitan State University
3:30pm4:15pm

New challenges facing retail cyber leaders

3:30pm4:15pm
Cybersecurity Session
Room 25B
Changes to the cyber threat landscape, ongoing digital transformation in the retail industry, workforce shifts, and new policy and regulatory developments are rapidly altering the roles and responsibilities of retail CISOs and other senior cyber leaders. This panel of retail sector cyber leaders will discuss these transformation changes and how retail cyber leaders can anticipate and meet new challenges.
Adam Mishler

Adam Mishler

VP, Global Chief Information Security Officer
Best Buy
Joshua Landuyt

Joshua Landuyt

Director – Information Security
Cracker Barrel Old Country Store

Why has fraud gone haywire since the holidays–and what can we do about it?

3:30pm4:15pm
Digital Fraud Session
Room 26A

After the holiday rush, e-commerce fraud teams usually take the late winter and early spring months to take a breath, examine their transaction and chargeback data from Q4, and see how they can improve before the next seasonal peak. But 2022 has thrown a curveball. Fraud is still surging and already stretched-thin retailers are dealing with fraud volumes that are rivaling December. Our experts let you know why this is happening, what you can do about it and how to best help your exhausted fraud teams cope with this new threat.

3:30pm4:30pm

Peek-a-boo, we see you: How to use open-source intelligence in tactical investigations

3:30pm4:30pm
Loss Prevention Session
CIS Security Solutions Theatre

In today's world, information can be accessed almost instantly. Actionable intelligence and social media have become a huge part of everyday research. This session will demonstrate the sources and search techniques to help identify information, location and affiliates associated with the subject of interest.

This session is closed to press.

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4:30pm5:15pm

Strategizing the investigative Interview: Not a one-size-fits-all approach

4:30pm5:15pm
Keynote Session
CIS Security Solutions Theatre
A successful investigative interview begins well before the subject enters the room and prior to any questions ever being asked. Often, the most important part of an investigation is the preparation for the interview.  Taking into consideration the level of available evidence, the characteristics of the subject and the potential implications of their admission all play a factor in the selection of the interview strategy.  Are there explanations for the evidence? Who else may be involved?  What do we know about the subject?  All of these questions, and more, help to determine the best approach for the investigator to take.  In this session, attendees will learn what key areas are important in selecting an interview strategy and how they may impact the most important phase of the interview – the preparation.
5:30pm6:15pm

Networking Mixer

5:30pm6:15pm
Networking Event
Grand Ballroom Lobby

Immediately following the Keynote, attendees will flow into a mixer where they will enjoy beverages and appetizers before heading out for the evening. Raffle tickets will be distributed so attendees can enter to win a $500 gift card! Winner will be announced at the end of the event. 

Sponsored By: AlertMedia & SpyCloud

Thursday, June 23

7:15am8:00am

Attendee Breakfast

7:15am8:00am
Networking Event
Grand Ballroom Lobby
Get ready for morning sessions with hot coffee and grab-and-go breakfast offerings.
8:00am8:15am

Ring of Excellence Award

8:00am8:15am
Keynote Session
CIS Security Solutions Theatre, Grand Ballroom A
The Ring of Excellence Award recognizes pioneers in the retail loss prevention and asset protection community whose honor, integrity and character serve as an example for the Loss Prevention profession. The achievements and outstanding leadership of these honorees have shaped the industry by creating new Loss Prevention standard practices and building strong Asset Protection and retail security teams. Inductees to the Ring of Excellence can be honored in person or posthumously and have included vice presidents and chief security officers of retail companies.
8:15am9:00am

Leading with passion, empathy and resilience

8:15am9:00am
Keynote Session
CIS Security Solutions Theatre

Team Rubicon serves communities by mobilizing veterans to continue their service by leveraging their skills and experience to help people prepare, respond, and recover from disasters and humanitarian crises. The team, known as the greyshirts, are currently on the ground in Ukraine. DelaCruz has been a key architect of the organization’s strategic growth and a visionary who kickstarted the work behind Team Rubicon’s 300 Resilient Cities, home rebuilds and DEI programs. Most recently, Art orchestrated the Veterans Coalition for Vaccination, taking it from concept to execution in three short months - not to mention serving as a sounding board for the new release of Top Gun.

9:00am9:15am

Break

9:00am9:15am
Networking Event
Grand Ballroom Lobby
9:15am9:45am

Purdues and Pur-Don’ts: A practical approach to supply chain cybersecurity at Albertson’s

9:15am9:45am
Cybersecurity Session
Room 25B

Between a strained global supply chain and international instability, the cyber defense of operational technology (OT) and Industrial Internet-of-Things (IIoT) has never been more important. Despite the continued convergence of enterprise IT networks and OT networks, keeping OT secure requires a different playbook and a different set of assumptions about risk. This practitioner-led session will discuss how to think about information security risks to OT in distribution centers, manufacturing plants, and stores. Chad Walker, Portfolio Information Security Officer at Albertsons, will also introduce the Purdue Model for ICS security and the places where this reference architecture either meshes with or clashes with the realities of retail.

Jack Hamm

Jack Hamm

Cybersecurity CTO
Albertsons Companies
Chad Walker

Chad Walker

Director, Portfolio Information Security Office
Albertsons Companies

Change is here. Is Your LP team ready?

9:15am9:45am
Loss Prevention Session
Room 26C

The slidedeck presentation is now available on slideshare.

Today’s LP world is different from yesterday’s, and not just for your brand. Finding and retaining talent takes a different and creative approach vs. years past.

Learn from executives Vic Jacinto of IKEA and Anthony Gabino of Kendra Scott on how these renowned brands are undergoing change like never before. From executive leadership to sales floor associate, leadership requires embracing the LP revolution by moving teams beyond the days of simple “shrink reduction” to adapting to the LP world of tomorrow.

Vic Jacinto

Vic Jacinto

U.S Safety & Security Manager
IKEA (IKEA North America Services, LLC)

Charting changes to the chargebacks process

9:15am9:45am
Digital Fraud Session
Room 26A

E-commerce was one of the only winners in the Covid-19 pandemic, surging more than 30% in 2020, and growth continued through 2021. But an increase in sales almost always comes with an increase in chargebacks making a solid strategy to respond to disputes vital for companies that sell through digital channels. But keeping up with the rules covering disputes is difficult. In this session, we examine the impact recent changes to Visa and Mastercard's chargeback rules have had on retailers' success in fighting disputes.

9:45am10:00am

Break

9:45am10:00am
Networking Event
Grand Ballroom Lobby
10:00am10:30am

The value of partnership in cyber investigations

10:00am10:30am
Cybersecurity Session
Room 26A
Think you can go it alone? Think again. When a cyber incident occurs it’s imperative that companies engage effectively with law enforcement.  Cyber investigations ripple across an enterprise with legal, business, and reputational implications. Erin Joe, former senior executive over cyber operations at the Federal Bureau of Investigation, will provide a crash course on the importance of partnering with law enforcement on everything from ensuring a proper investigation to preserving evidence and assisting executives in dealing with regulators.
Christian Beckner

Christian Beckner

Vice President, Retail Technology & Cybersecurity
National Retail Federation
Erin Joe

Erin Joe

SVP, Strategy and Alliances
Mandiant

Organized retail crime: Analyzing the threat

10:00am10:30am
Loss Prevention Session
Room 26C

In this session, speakers from K2 Integrity will discuss:

  • The scope of the threat posed by organized retail crime (ORC)
  • Emerging trends with respect to ORC tactics for theft and facilitation
  • The linkages to other types of organized crime
10:30am2:30pm

Expo Open

10:30am2:30pm
Expo
Expo

Build new partnerships, test-drive the new latest tech and discover solutions to help your organization succeed in the years ahead during our Expo hall hours. 

Retailers can play our EXPO games Match, Spin, & Win and the Grand Prize Giveaway to win cash, prizes, and more! Learn more

NRF Fusion Center

10:30am2:30pm
NRF Fusion Center
Expo, Hall C

The headquarters for retailers, malls and security firms to interact with every level of federal, state and local law enforcement. Learn more.

Sponsored By: eBay & Macy's

10:45am11:15am

Operational awareness to protect your enterprise produced by ESRI

10:45am11:15am
Cyber/Digital Fraud Exhibitor Big Ideas
Expo Stage
Join Esri and Dr. Read Hayes from the Loss Prevention Research Council at the University of Florida as they discuss how location technology is helping businesses to understand where incidents are happening that will affect their assets, customers, and teams.
Dr. Read Hayes

Dr. Read Hayes

Research Scientist/Criminologist
University of Florida and LPRC
11:00am11:20am

K-9 Demonstration

11:00am11:20am
NRF Fusion Center
NRF Fusion Center

Join Olaf in the Fusion Center for a K-9 demonstration, brought to you by U.S. Customs Border and Protection, Chicago Field Office.