Frank Patercity
Director, Corporate Security
Kroger
By invitation only.
Print Agenda
Tuesday, June 4
10:00am–12:00pm
12:00pm–4:00pm
Executive Afternoon
12:00pm–4:00pm
103 A-C
Specifically designed for senior level loss prevention and asset protection professionals, Executive Afternoon offers interactive discussions, expert insights and takeaways and exclusive peer-to-peer networking. The program considers topics that help keep pace with the rapidly changing expectations and challenges currently facing your profession and new dependencies on others in the business to affect change.
If you meet the qualifications, this program can be added to your on-site experience during the registration process. The event is limited to 100 participants; only three executives may attend from each retail organization. Lunch is included.
For questions, please reach out to programs@nrf.com.
1:00pm–3:00pm
Educational Workshop: OSINT for Partner Due Diligence
1:00pm–3:00pm
104 A
In an era of global operations and multi-national partnerships, effective due diligence is critical to avoid financial and reputational losses. The Integrity, Notification, and Fairness in Online Retail Marketplaces for Consumers Act (INFORM Consumers Act) has only forced retail organizations to move faster on doing their due diligence on their sellers. This workshop will teach analysts and front-line managers how to employ Open Source Intelligence (OSINT) methodologies to spot indicators of fraud or others risks about your retail partners that may negatively impact your consumers and your organization. The workshop will be a combination of lecture and hands-on practical exercises.
Objectives:
Learn how to use corporate databases, social media platforms, and other online resources to verify sellers and identify risks.
Introduce techniques for sourcing hard-to-find information on international organizations and individuals.
Gain experience navigating public records, legal filings, and other relevant databases across multiple jurisdictions.
Cynthia Hetherington
CEO Founder
Hetherington Group
Matthew Golabek
Senior Investigative Analyst
Hetherington Group
1:30pm–3:30pm
Port Security Tour at the Port of Long Beach
1:30pm–3:30pm
Complimentary boat tour open to all-access pass retailers; capacity limited to 100 attendees. Pre-registration required.
Join Port executives for a free guided boat tour of the Port of Long Beach!
The Port of Long Beach is the premier U.S. gateway for trans-Pacific trade and a trailblazer in innovative goods movement, safety, environmental stewardship and sustainability. As the second-busiest container seaport in the United States serving 175 shipping lines with connections to 217 seaports around the world, the Port handles trade valued at $200+ billion annually and supports 2.6 million jobs across the nation.
Security at the Port of Long Beach is the multi-jurisdictional responsibility of many government agencies including the U.S. Coast Guard, Customs & Border Protection, state and federal Homeland Security offices, the Long Beach Police Department, and the Port’s own Harbor Patrol. Join this complimentary boat tour to learn how the Port takes a leadership role in the development of strategies to mitigate security risks in the Port’s containers, terminals and coastline.
1:30pm–4:00pm
Cybersecurity and Digital Fraud Tabletop Incident Response Exercise
1:30pm–4:00pm
104 B
This exercise is open to senior-level retail sector attendees of NRF PROTECT, including members of the NRF IT Security Council and the NRF Fraud Prevention Professionals Working Group.
If you meet the qualifications, this program can be added to your on-site experience during the registration process.
For questions or interest in this program, please reach out to cybersecurity@nrf.com.
Adam Isles
Principal and Head of Cybersecurity
The Chertoff Group
David London
Managing Director
The Chertoff Group
2:30pm–4:00pm
Grill and Chill
2:30pm–4:00pm
Poolside at the Hyatt
Arriving to the west coast early, or just excited to begin your NRF PROTECT 2024 experience? Join us for pre-gaming with burgers brats and beer at the Long Beach Hyatt Regency, Poolside.
4:00pm–5:30pm
Carnival at the Cove Opening Party
4:00pm–5:30pm
The Cove, Long Beach Convention Center
Everyone’s a winner at the Carnival at the Cove! Network with over 1,000 retail professionals while enjoying fresh local cuisine and cocktails. Engage in friendly competition -and win prizes - while trying your hand at games of luck and skill like PLINKO, paintball target shooting, beer pong and more. Afterward, continue the party in downtown Long Beach with dozens of restaurants and bars within walking distance.
Wednesday, June 5
7:30am–8:00am
Attendee Breakfast
7:30am–8:00am
Outside of Keynote Room
Get ready for morning sessions with hot coffee and grab-and-go breakfast offerings.
8:00am–8:45am
FACING OUR FUTURES - Looking to 2030 and beyond
8:00am–8:45am
Centific Global Solutions Theatre
2024 is a pivotal year for the retail industry as it charts a course towards its exciting future. We see trends such as economic instabilities and global trade, as regional shifts and data growth change how we power and drive transformation in our businesses. In addition, there are trends in the retail industry that are gaining pace - digitization, machine learning and automation, generative AI, sensor fusion, spatial computing, simulation, and the changing physical / digital retail ecosystem. Nikolas Badminton, world-renowned futurist and best-selling author will lead attendees into a world of new possibilities, challenging listeners to widen their view, particularly as these trends spur leaders to examine better ways to operate and flourish. Be prepared to immerse yourself in new thinking as Badminton shares his views on the future of innovation, profit and growth.
Areas of Exploration
THE VALUE OF FUTURES WORK - the mindset needed and approach to exploring futures (signals, trends, scenarios and stories). I will illustrate using stories from pioneers in the field.
GLOBAL MEGATRENDS - economic shifts, global trade, population growth, megacities, climate change, water-energy-food nexus and the shift in ORC’s thinking regarding retail, computing infrastructure etc.
MULTI-MODAL INTELLIGENCE - Data growth and AI + robotics + spatial / wearable computing, automation and security, anticipatory shipping, generative AI (including poisoning and espionage)
LOGISTICS & DISTRIBUTION - logistics hubs, supply chain, retailer ecosystems
CONSUMER ECOSYSTEMS - the evolution of digital experiences, store design and evolution, virtual and parallel realities, ambient computing, CBDCs / apps / ecosystems
SECURITY & IDENTITY - OSINT, cybersecurity, crime avoidance and wnit-surveillance trends, digital exploitation and social engineering.
Nikolas Badminton
Chief Futurist
futurist.com
9:00am–9:45am
Cargo theft and transit loss
9:00am–9:45am
Metro One Stage, Rm 104 B, Level 1
Organized retail crime and theft is not limited to brick-and-mortar locations. Cargo and transit losses are on the rise, with vectors involving traditional and cyber-crime related methods. From retailer, cargo and transit and law enforcement perspectives, learn how these losses are increasing, creating challenges across the supply chain and impacting your organization more than possibly realized.
Jon Gold
Vice President, Supply Chain and Customs Policy
National Retail Federation
John Tabor
SVP Supply Chain
NRS
Torrey Kingcade
Intelligence Analyst
DOJ-FBI
Steve Hunter
Director - Global Investigations
Walmart
Developing effective cyber governance in retail
9:00am–9:45am
Zellman Group Stage, 104 C, Level 1
New policy, regulatory and technology developments, including the SEC’s recent cybersecurity rule for public companies, increase the imperative for retail leaders to have effective governance of cybersecurity activities within their companies, with the need for full alignment between information security teams, other business leaders, and boards of directors. In this session, Matt Gorham, who leads the Cyber & Privacy Innovation Institute at PwC and is a former Assistant Director of the FBI Cyber Division, will discuss how cybersecurity leaders and other executives can address these governance challenges, engage effectively with external partners (including their third-party service providers and law enforcement), and anticipate future shifts in cyber governance requirements, in conversation with Mark Tomallo, Senior Vice President and Chief Information Security Officer at Victoria’s Secret.
Mark Tomallo
Chief Information Security Officer
Victoria’s Secret & Co
Matt Gorham
Senior Managing Director and Leader, Cyber & Privacy Innovation Institute
PwC LLP
Managing risk in a polycrisis environment
9:00am–9:45am
Blue Dot Stage, Rm 104 A, Level 1
In a world where daily crises exist, how do you manage the resources and priorities that provide a proactive plan to mitigate against what comes tomorrow? Risk leaders provide insight into how asset protection plays into the larger role involving Enterprise Security Risk Management.
Tim Lapinski
Divisional Vice President - Enterprise Risk Management
Helzberg Diamonds
Bryan Pruden
Director, Global Security, Safety, & Risk
Patagonia
Mahveen Mohiuddin
Vice President, Risk Managment, North America
LVMH Moët Hennessy Louis Vuitton Inc.
Tackling ecommerce and delivery fraud
9:00am–9:45am
103 A-C
Ecommerce and delivery fraud has many faces. Merchants battle friendly fraud and card testing schemes alongside refund abuse and porch piracy. With stats showing that 23 percent of total retail sales will be conducted online by 2027, companies are committed to exploring new technologies and new authentication processes that will tackle fraud from multiple angles.
Kenneth Boremi, CFI, LPC
Vice President, Global Operations
GOAT Group
Corin Dennison
Global Director Profit Protection
adidas aG / Insight
Jennifer Dayss CFI, LPC
Senior Manager Fraud & ORC Investigations
Signet Jewelers
10:00am–10:45am
Building risk models: Using data to inform decision-making and security strategies
10:00am–10:45am
Zellman Group Stage, 104 C, Level 1
Mitigating relative risk and vulnerability by creating a unique risk model can yield benefits ranging from reduced losses to better informed investment decisions. In this session we will hear from two very different retail businesses that have built risk models by identifying the metrics that matter most for their objectives and using cross-functional tools and data elements to capture and analyze information.
This session is closed to press.
Kevin Morrison
Director of Loss Prevention, Fraud & Payments Risk
Helzberg Diamonds
Kristie Keeley
Asset Protection Analytics Manager
Big Lots
Business risk and the value of cybersecurity programs
10:00am–10:45am
103 A-C
In this session, security leaders will discuss the value that cybersecurity programs and industry partnerships bring to their organizations. Whether it is understanding the unique threats across food and fuel retail, or maximizing the strength of a small team, sharing intelligence can help teams understand how cyber fraud influences physical security, reputational harm, and financial loss.
Protecting our elders: Gift card fraud and scams
10:00am–10:45am
Metro One Stage, Rm 104 B, Level 1
How can retailers play a role in thwarting gift card scams? An executive from AARP will share how broad partnerships, the education of frontline workers and other key initiatives can be pivotal in the quest to protect the elderly and others from falling prey to fraudsters. Find out how Walmart is working to stem the growth of this insidious crime.
Claire Rushton
Crimes Against the Business. Global Investigations. Senior Director.
Walmart
Amy Nofziger
Director Fraud Victim Support, AARP Fraud Watch Network
AARP
To SOC or how to SOC…that is the question
10:00am–10:45am
Blue Dot Stage, Rm 104 A, Level 1
Security Operations Centers (SOC) bring together information and intelligence from across the organization. For many, the challenge is determining the “what” and “how” to bring into a SOC. Learn from those who have answered these questions, bringing together physical, digital and even cyber to best serve their needs.
This session is closed to press.
Ryan Themm
Corporate Investigations Manager
Meijer
Mike Korso
Director Loss Prevention, Intelligence
Ulta Beauty
Brendan Fitzgerald
Director of Asset Protection & Corporate Security
Staples Inc.
Jeremy Henderson
AVP, Director Loss Prevention - Global Safety & Security
TJX
10:45am–12:45pm
Fraud Prevention Professionals Working Group Meeting
10:45am–12:45pm
By invitation only.
10:45am–2:45pm
Expo Hours & Experiences
10:45am–2:45pm
Expo
Enjoy social breaks with peers, free lunches, giveaways, fun games and prize-winning opportunities in the Expo.
The crowd favorite returns. Make new connections through NRF’s MATCH, SPIN, WIN. Locate your attendee twin by matching badge numbers and spin the wheel for prizes. Every spin wins!
It’s the perfect way to take a break and have some fun before getting back to all the serious stuff!
NRF Fusion Center
10:45am–2:45pm
Expo
The NRF Fusion Center is where you can collaborate with all levels of law enforcement agencies, mall security and Organized Retail Crime Associations to discuss trending LP and cyber issues and explore new strategies to counter retail crime.
Match, Spin & Win
10:45am–2:45pm
Fusion Center
Find your match and spin your way to a win! Locate the MATCH #" on your badge (lower right corner) then look for others with the same number. Retailers and Exhibitors must find each other by matching the numbers on their badge. Once found, head to the prize wheel for a winning spin!
Professional headshot lounge
10:45am–2:45pm
Expo
Smile! Stop by the Professional Headshot Lounge on the expo floor to update your professional headshot. Across from Booth 1221.
11:00am–11:20am
NRF Fusion Center K9 Activation
11:00am–11:20am
U.S. Customs Border Protection will be providing a K9 demonstration that specializes in narcotics and human detection. The K9 Team is capable of detecting illegal contraband hidden deep inside of ships, containers, and other concealment methods.
11:00am–11:30am
Adapting loss prevention: Harnessing data analytics for effective shrink management in retail
11:00am–11:30am
Expo Stage
Retailers of all segments and sizes are faced with many of the same challenges when it comes to their loss prevention efforts. Most notably, how to create a frictionless customer experience in an environment where inventory shrink has reached unprecedented levels. Listen in to hear Loss Prevention professionals Scott McBride and Joe Coll discuss how they are meeting this challenge by coupling traditional data sources with emerging smart sensor data to improve visibility, speed, and efficiency.
11:45am–12:15pm
12:00pm–1:00pm
Expo Lunch
12:00pm–1:00pm
Expo
Enjoy a well-rounded complimentary boxed lunch served on the Expo floor allowing you to network and eat at the same time. Lunch includes a sandwich or salad, fruit and a beverage.
12:00pm–1:30pm
NRF ORC / Investigators' Network and Law Enforcement Lunch
12:00pm–1:30pm
103 A-C
The NRF ORC/Investigators' Network Meeting provides a great opportunity to meet retail and restaurant loss prevention professionals, mall security and law enforcement partners, as well as ORCA leaders in the region where you work. Join us for lunch in a roundtable format to share insights and discuss critical trends and issues in your regional area. Bring BOLOs and alerts and be prepared to benchmark with your peers. This program is only open to retailers registered with an All-Access pass and law enforcement professionals. Program can be added during the registration process.
Dariush Vollenweider
Special Agent
U.S. Department of Homeland Security- Homeland Security Investigations
Adam Parks
Deputy Special Agent in Charge
Homeland Security Investigations
12:30pm–1:00pm
Geospatial analytics and mapping-Critical tools to fight retail crime with ArcGIS from Esri
12:30pm–1:00pm
Expo Stage
Retailers are experiencing significant criminal activity in and around their stores. From shoplifting to organized retail crime, retailers are turning to geospatial technology and mapping as critical tools for documenting criminal activity in the context of time and location. This data enables retailers to find patterns in criminal activity that inform their prevention and recovery efforts and help them to make their stores safer for their teams and customers. Join industry experts from academia, industry, and NRF as they discuss how retailers use geospatial technology to build more resilient teams and improve store safety and security.
Grant Drawve
VP, Research & Innovation
CAP Index, Inc.
1:15pm–1:45pm
1:30pm–1:50pm
NRF Fusion Center K9 Activation
1:30pm–1:50pm
California Highway Patrol will be providing two k9 demonstrations that specalizes in narcotics and explosive detection.
2:00pm–2:30pm
Optimizing retail operations: Enhancing asset protection and inventory visibility
2:00pm–2:30pm
Expo Stage
Today's retail landscape demands innovative solutions for both asset protection and inventory optimization. This session will address these twin challenges, demonstrating how actionable intelligence and inventory visibility can revolutionize retail operations. Drawing inspiration from Zebra Workcloud customer success stories, we will explore how modern technology and data analysis can streamline inventory visibility, enhance accuracy, and drive results. Join us as we delve into the benefits of equipping store associates with the right tools and knowledge, and how these innovations can empower your retail stores for the future.
2:30pm–2:45pm
Daily Double Prize Drawing
2:30pm–2:45pm
Fusion Center Stage
The Daily Double gives winning retailers a second chance to win big. Retailers who previously won at Match, Spin and Win can return to the Expo Hall and Fusion Center Stage for a second spin. It's a new wheel with new and bigger prizes! This is a retail-only game and retailers do NOT need to bring their earlier exhibitor match along to spin.
Retailers can only participate in the Daily Double once over the course of the event.
2:45pm–3:30pm
An integrated approach to cyber and physical security driving digital transformation
2:45pm–3:30pm
103 A-C
In this session, you will here from Industry Experts at Palo Alto Networks and the CISO of Public Storage, Paul Miller. You will learn first hand what some of the challenges retail organizations faced today around cyber and physical security, why it's important to have an integrated approach, and lessons learned from how Public Storage integrates these two disciplines of security to drive transformations for their customers and partners worldwide. We will discuss what the future threats of AI, ML, and Computer Vision may look like in the retail market and retailers need to prepared for these future risk areas.
Paul Miller
CISO
Public Storage
Let’s meet back up at the mall
2:45pm–3:30pm
Metro One Stage, Rm 104 B, Level 1
The NRF Mall / Retailer Partnership Working Group has been engaging in building stronger relationships to keep our shopping environments safer and more secure. Learn some of the practices over the past year that have helped build stronger relationships and support anchor and in-line retail locations.
This session is closed to press.
Liz Burkholder
Director - Investigations, AP Operations & Global Security
JCPenney
Mike Jessee
Vice President - Asset Protection
EssilorLuxottica
Bill Burgess
Sr. Director Security, Corporate Operations
Tanger Outlets
Dana Wright
Director, Corporate Security
Brookfield Properties
Tackling investigations at Burlington: Making the pieces fit
2:45pm–3:30pm
Blue Dot Stage, Rm 104 A, Level 1
Burlington has re-envisioned processes beginning with the ground-up establishment of its SOC, automating once-manual tools, visualizing data and taking investigations to the next level. Join two of the key players at Burlington’s who built and integrated this series of new services and partnerships, as they share how they’re bringing together the SOC and thier internal investigations team to yield standout results.
This session is closed to press.
Nicholas Elwell
Manager, Burlington Response & Investigation Center
Burlington Stores, Inc
Ryan O'Hara
Director - Investigations / Security Operations Center
Burlington Stores, Inc
Understanding the transnational organized crime threat and its impact on retail
2:45pm–3:30pm
Zellman Group Stage, 104 C, Level 1
This session will feature a presentation and discussion with Cassandra Butler, Deputy Assistant Director (DAD) of Intelligence in the Criminal Investigative Division at the Federal Bureau of Investigation (FBI), that provides context on how transnational organized crime groups are engaging in activities that harm and disrupt the private sector and the American public. DAD Butler will provide details on what retail security leaders need to understand about these threats and how companies can work with the FBI and other partners in law enforcement to counter transnational organized crime threats.
Jodie Kautt
VP, Cyber Security
Target
Cassandra Butler
Deputy Assistant Director (DAD) of Intelligence
Federal Bureau of Investigation (FBI), Criminal Investigative Division
3:45pm–4:30pm
It’s a small world after all: Loss prevention around the globe
3:45pm–4:30pm
Blue Dot Stage, Rm 104 A, Level 1
The issues of organized retail crime, increased theft and e-commerce loss are borderless. Listen to this panel of experts from different countries to hear whether we share the same concerns, or are there nuisances that may make each country unique?
Karen D. Osorio
Head of Security and Compliance- Americas
H&M
Claire Rushton
Crimes Against the Business. Global Investigations. Senior Director.
Walmart
Dean Henrico
SVP of Asset Protection
Loblaw Companies Limited
Managing threats of violence in your retail and remote locations
3:45pm–4:30pm
Metro One Stage, Rm 104 B, Level 1
Learnings from the GAP on how to redefine and evolve your workplace violence prevention program to meet today’s needs. Understand how program design, implementation and monitoring needs to fit in your diverse environment of corporate, retail and remote business locations.
This session is closed to press.
Benjamin Mills
Director, Global Security & Intelligence
Gap Inc.
Zak Kaiser
Director, Global Supply Chain Asset Protection
Gap Inc.
Mixed signals: Exploiting all data available to detect ORC
3:45pm–4:30pm
103 A-C
In this talk we will discuss how all kinds of data can be combined to provide a more complete picture of potential fraud and abuse. This talk will discuss metrics and analytics, additional techniques to extract structured data from unstructured data, and how being able to use all the various data and signals can guide where to expend resources to disrupt crime.
Evan Gaustad
Sr. Director Threat Detection
Target Corporation
The evolving role of the retail CISO: Opportunities and challenges
3:45pm–4:30pm
Zellman Group Stage, 104 C, Level 1
New cybersecurity threats, legal and compliance requirements, technology developments, and business imperatives are changing the roles of Chief Information Security Officers and their relationships with other business leaders. This panel session of retail sector CISOs will discuss these changes and how leaders are working with their teams and other partners to adapt to them.
Rich Agostino
Senior Vice President and Chief Information Security Officer (CISO)
Target
Damon Bagley
Information Security Leader
Living Spaces
Sam Sabin
Cybersecurity Reporter
Axios
4:45pm–5:15pm
Shutting down America's largest illicit online gift card marketplace
4:45pm–5:15pm
Centific Global Solutions Theatre
Organized retail crime is on the rise, affecting both the retail and financial industries. In a landmark case titled Operation Bad Bot, Homeland Security Investigations (HSI) unraveled a complex online gift card fraud, culminating in the shutdown of a marketplace with more than $22 million in retail value.
Hear how HSI solved this case and develop an understanding of what industries should do to avoid becoming a victim of these fraud schemes. With video from the offender sharing how this crime unfolded, this is a must attend session.
Dariush Vollenweider
Special Agent
U.S. Department of Homeland Security- Homeland Security Investigations
Adam Parks
Deputy Special Agent in Charge
Homeland Security Investigations
Alan Stevens
Assistant United States Attorney
United States Department of Justice
5:15pm–5:45pm
Ring of Excellence Awards
5:15pm–5:45pm
Centific Global Solutions Theatre
The Ring of Excellence Award recognizes pioneers in the retail loss prevention and asset protection community whose honor, integrity and character serve as an example for the Loss Prevention profession. The achievements and outstanding leadership of these honorees have shaped the industry by creating new Loss Prevention standard practices and building strong Asset Protection and retail security teams. Inductees to the Ring of Excellence can be honored in person or posthumously and have included vice presidents and chief security officers of retail companies.
5:45pm–6:30pm
Keynote Mixer
5:45pm–6:30pm
Outside of Keynote Room
Immediately following the Keynote, join us for a champagne toast, in celebration of our award winners.
Thursday, June 6
7:30am–8:00am
Attendee Breakfast
7:30am–8:00am
Outside of Keynote Room
Get ready for morning sessions with hot coffee and grab-and-go breakfast offerings.
8:00am–8:45am
NRF Curated Session
8:00am–8:45am
Centific Global Solutions Theatre
Session details coming soon!
Ted Harrington
Executive Partner
Independent Security Evaluators
9:00am–9:45am
All risks on deck! Preparing for the challenges of global and domestic threats
9:00am–9:45am
Blue Dot Stage, Rm 104 A, Level 1
Global threats and events can disrupt a retail business, even if you don’t have assets outside the U.S. Retailers with large global footprints will share experiences where they proactively prepared for events or reacted to imminent threats based on preventative planning. Topics will range from global conflicts to domestic protests and elections.
This session is closed to press.
Scott McBride
Chief Global Asset Protection Officer & CSO
American Eagle Outfitters Inc.
Tom Ruane, CFE
Director, Asset Protection/Safety - West (Western U.S., Hawaii, Japan, Singapore and Guam)
Navy Exchange Service Command (NEXCOM)
John Talamo
SVP, Asset Protection
Victoria's Secret & Co.
Bill Farris
AVP, Asset Protection
Victoria's Secret & Co
Lessons from ten years of retail cybersecurity collaboration
9:00am–9:45am
Zellman Group Stage, 104 C, Level 1
In 2014, in the wake of high-profile retail cybersecurity incidents, the National Retail Federation established the IT Security Council as its key forum for cybersecurity leaders from retail companies to work together and learn from each other, in support of efforts to enhance their capabilities to combat cyber threats. In this session, retail security leaders who have played active roles in developing and guiding the IT Security Council will discuss what they’ve learned over the past decade, where things stand today with retail cybersecurity collaboration, and the cyber challenges that retailers will face in the years ahead.
Cy Fenton
Managing Consultant
Proximus Consulting Group
Diane Brown
VP, IT Risk Management
Ulta Beauty
Adam Isles
Principal and Head of Cybersecurity
The Chertoff Group
Aaron De Runtz
Senior Director, Cybersecurity and Technical Infrastructure
Peet's Coffee
Managing the extreme: Protecting vulnerable locations against loss
9:00am–9:45am
Metro One Stage, Rm 104 B, Level 1
There is theft, then there is theft. Listen to a panel of experts on how they approach locations that have the highest level of theft, crime or potential violence. Learn about adjustments in practices, maintaining a safe environment, and how to work with law enforcement to keep the store open to support troubled communities.
Jake Wilson
RAPM
Nordstrom
Michael Loox
Senior Manager- Loss Investigations and Security Operations
Sheetz
Jeff Blunk
Director of Investigations
Nordstrom
10:00am–10:45am
NRF Curated Session
10:00am–10:45am
Zellman Group Stage, 104 C, Level 1
Session details coming soon!
Stephanie "Snow" Carruthers
Chief People Hacker
IBM, X-Force
NRF Curated Session
10:00am–10:45am
Blue Dot Stage, Rm 104 A, Level 1
Session details coming soon!
Rachel Michelin
President + CEO
California Retailers Association
Start with empathy: Handling vulnerable and homeless people
10:00am–10:45am
Metro One Stage, Rm 104 B, Level 1
Homelessness and vulnerable populations are a growing challenge across the nation. How we handle these individuals can make a difference. It can also impact how your brand is viewed by your customers. Learn how empathy and compassion for vulnerable populations can meet the needs for safety and security of your customers and employees.
Hugo Cortez
Field Security Manager
McDonald's Corp
Octavio Jara
Senior Manager of Security
McDonald's Corp
Edward Turner
Director Protection, WPV & Fraud
Staples US Retail
10:45am–2:45pm
Expo Hours & Experiences
10:45am–2:45pm
Expo
Enjoy social breaks with peers, free lunches, giveaways, fun games and prize-winning opportunities in the Expo.
The crowd favorite returns. Make new connections through NRF’s MATCH, SPIN, WIN. Locate your attendee twin by matching badge numbers and spin the wheel for prizes. Every spin wins!
It’s the perfect way to take a break and have some fun before getting back to all the serious stuff!
NRF Fusion Center
10:45am–2:45pm
Expo
The NRF Fusion Center is where you can collaborate with all levels of law enforcement agencies, mall security and Organized Retail Crime Associations to discuss trending LP and cyber issues and explore new strategies to counter retail crime. Sponsored by: eBay and Macy's
Match, Spin & Win
10:45am–2:45pm
Fusion Center
Find your match and spin your way to a win! Locate the MATCH #" on your badge (lower right corner) then look for others with the same number. Retailers and Exhibitors must find each other by matching the numbers on their badge. Once found, head to the prize wheel for a winning spin!
Professional headshot lounge
10:45am–2:45pm
Expo
Smile! Stop by the Professional Headshot Lounge on the expo floor to update your professional headshot. Across from Booth 1221.
11:00am–11:05am
Retail Law and Risk: Welcome and opening remarks
11:00am–11:05am
Stephanie Martz
Chief Administrative Officer and General Counsel
National Retail Federation
11:00am–11:20am
NRF Fusion Center K9 Activation
11:00am–11:20am
U.S. Customs Border Protection will be providing a K9 demonstration that specializes in narcotics and human detection. The K9 Team is capable of detecting illegal contraband hidden deep inside of ships, containers, and other concealment methods.
11:00am–11:30am
Successfully prosecute ORC: Lessons from retail and state leadership
11:00am–11:30am
Expo Stage
Retailers face an evolving range of threats that risk the safety of their employees and customers - as well as their bottom line. This session will share proven strategies to detect and deter organized retail crime through effective collaboration with retailers, attorneys general, local law enforcement, and solution providers. Loss prevention leaders from Meijer, The Home Depot, and Kroger and an assistant attorney general for Michigan will explain how to best identify ORC risks and create strategies to mitigate them and successfully pursue bad actors.
11:00am–2:30pm
Retail Law & Risk Workshop
11:00am–2:30pm
The Retail Law & Risk Workshop offers a unique opportunity to participate in interactive sessions with renowned retail legal and risk experts. The workshop includes case study explorations involving some of the most cutting-edge technologies impacting the industry and the retail risk issues most top of mind. Attend this special program and you’ll get an unprecedented opportunity to collaborate and network with peers and professionals across different departments united by the common goal of protecting your bottom line.
Open to retailers with an All-Access Pass who have roles in legal and/or risk. Separate registration required.
For questions, please contact flakec@nrf.com.
For full program, visit: Retail Law & Risk Workshop at NRF PROTECT | NRF PROTECT 2024
11:05am–12:05pm
The value and importance of data sharing for loss prevention
11:05am–12:05pm
This session will address how loss prevention departments can, and should, collect and share organizational LP data (investigations and incidents, for example) with industry solution providers and law enforcement. The panelists will discuss in real-world terms how to do this safely, and how this practice can aid in benchmarking against other merchants and providing key statistics to underscore the scope of theft, violence, and crime. We’ll focus on how to address this with internal legal and risk leaders, as well as vendors.
Joe Metro
LPC and account executive
Appriss Retail
Phil Thomson
CEO
Auror
Dean Takacs
Founder
Detective Analytics LLC
Tony Sheppard
VP Retail Risk Solutions
ThinkLP
11:45am–12:15pm
12:00pm–1:00pm
Expo Lunch
12:00pm–1:00pm
Expo
Enjoy a well-rounded complimentary boxed lunch served on the Expo floor allowing you to network and eat at the same time. Lunch includes a sandwich or salad, fruit and a beverage.
12:00pm–1:30pm
Women at Protect Luncheon
12:00pm–1:30pm
104 C
Education, networking and community, focused on women working in loss prevention and asset protection. Join us for an exclusive luncheon that will inspire, celebrate, educate and bring together women in the retail industry, powered by the NRF Women in Loss Prevention group. This program is open to female retailers registered with an All-Access pass and can be added during the registration process.
Nicole Accardi
Vice President, Loss Prevention
J Crew
Cynthia Hetherington
CEO Founder
Hetherington Group
Summer Stephan
San Diego County District Attorney
San Diego County District Attorney's Office
12:05pm–12:20pm
Lunch
12:05pm–12:20pm
Grab a bite to take back to your table for a working lunch.
12:20pm–1:20pm
Case study: Managing risk in an AI-driven world
12:20pm–1:20pm
In an increasingly data-driven retail landscape, the adoption of artificial intelligence (AI) technologies promises unparalleled insights and operational efficiencies. However, these powerful tools also present a myriad of legal, operational, and reputational risks that must be carefully navigated. This presentation will walk through a case study involving a national retailer’s initial engagement of an AI vendor specializing in retail analytics and will delve into critical considerations in that relationship.
John Landolfi
Partner
Vorys
Gretchen Leist
Associate
Vorys
12:30pm–1:00pm
1:15pm–1:45pm
1:20pm–2:20pm
Case Study: Protecting your retail business from insider threats
1:20pm–2:20pm
Insider threats are more frequently impacting valuable data and the security of systems. Experts in incident response will walk through a realistic scenario describing how such insider threats might impact a retail business, and what companies can do to mitigate those impacts. Discussion will focus on how such insider threats arise, how to detect them, how to respond to them, and what sorts of legal risks and legal obligations may flow from them.
Nathan Salminen
Privacy and Cybersecurity Counsel
Hogan Lovells
Roshni Patel
Privacy and Data security Counsel
Hogan Lovells
Vassi Iliadis
Civil Litigation Attorney
Hogan Lovells
2:20pm–2:30pm
2:30pm–2:45pm
Daily Double Prize Drawing
2:30pm–2:45pm
Fusion Center Stage
The Daily Double gives winning retailers a second chance to win big. Retailers who previously won at Match, Spin and Win can return to the Expo Hall and Fusion Center Stage for a second spin. It's a new wheel with new and bigger prizes! This is a retail-only game and retailers do NOT need to bring their earlier exhibitor match along to spin.
Retailers can only participate in the Daily Double once over the course of the event.
2:45pm–3:30pm
CyberGPT: How retail security leaders can manage AI threats and opportunities
2:45pm–3:30pm
Zellman Group Stage, 104 C, Level 1
The rapid maturation of new artificial intelligence technologies is changing the landscape of cybersecurity and fraud threats and defenses. Cyber adversaries are using AI to carry out targeted phishing and social engineering attacks and facilitate scams. Retailers can also use AI tools to improve their defenses against cyber threats and fraud. And retail cyber leaders also facing new responsibilities to ensure the security of AI systems and tools that their companies are using for marketing and other business purposes. This session will examine these conflicting imperatives of AI, and how security leaders can effectively support their companies’ innovative use of AI.
Mark Weatherford
Chief Cybersecurity Strategist
Coalfire
Christian Beckner
Vice President, Retail Technology & Cybersecurity
National Retail Federation
Managing large-scale or multi-jurisdictional ORC theft groups
2:45pm–3:30pm
Blue Dot Stage, Rm 104 A, Level 1
Coordinating internal and external resources to handle the detection, investigation, and disruption of large ORC networks is a challenge. Learn from some retailers how they seek intelligence, coordinate investigations, and work to bring these bad actors/criminal rings to justice.
This session is closed to press.
Chris DeSantis
Senior Director, Asset Protection
Macy's Inc.
Joe Coll
VP Asset Protection
Macy's Inc.
Jamie Wendell
Head of Customer Protection and Enforcement
Amazon
Tomorrow’s technologies – Today’s legal concerns
2:45pm–3:30pm
Metro One Stage, Rm 104 B, Level 1
A.I., face matching, RFID and other technological advances create benefits and challenges to data and personal privacy. Our panel of experts will explore how LP/AP leaders can better educate themselves about these technologies, how they can leverage their knowledge with c-suite executives, and how to remain ever-vigilant about the dark side of these tools, including things such as deep fakes and AI generated business schemes.
David Johnston
VP, Asset Protection and Retail Operations
National Retail Federation
Dara Riordan
President & COO
FaceFirst
Tom Meehan, CFI
President
CONTROLTEK
John Landolfi
Partner
Vorys
3:45pm–4:15pm
You play to win the game
3:45pm–4:15pm
Centific Global Solutions Theatre
Herm Edwards has spent a lifetime playing to win. His leadership style, his passion for teamwork, and his commitment to getting the details right have made him successful on the football field and throughout his life. Join us as he shares the experiences that have shaped his approach to life and elucidates a tenet he holds dear - namely, making something out of every day.
Herm Edwards
Football Analyst
ESPN