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Frequently asked questions

About the show

What is NRF PROTECT?

Where is NRF PROTECT?

What are the hours at NRF PROTECT?

When is NRF PROTECT?

Where can I get updates for the show?

Attending NRF PROTECT

How much does it cost?

How is my company categorized by NRF?

Where can I stay for NRF PROTECT?

Are there airline discounts available to PROTECT?

What is the refund policy?

NRF PROTECT safety policy

What should I do if I need medical assistance?

Can I fly a drone around NRF PROTECT?

Can I bring kids?

Can you page someone for me?

What do I do if I find/lose something?

What are the security expectations at NRF PROTECT?

What if I'm harassed?

Accessibility

What's available for me if I have a medical condition and need extra assistance at NRF PROTECT?

Session information

What type of sessions are offered at NRF PROTECT? What type of badge do I need?

Where can I find the session schedule?

How do I get CEU credits at NRF PROTECT 2026?

Will sessions be available on demand?

Where is the Exhibitor Big Ideas Stage?

Are sessions being translated?

How do I rate a session?

Where can I view presentation slides?

Is press allowed to attend sessions?

I missed a session. How can I watch the session video?

On-site services

Where is Registration located and what are the hours?

Is any transportation provided?

Is parking available on-site?

Where can I pick up stuff I lost at NRF PROTECT?

Is there a luggage check?

Is there Wi-Fi at the Gaylord Texan?

Is there a Nursing Mothers/Wellness Room?

Is a shipping center or business center located on-site?

Event experiences

What is the $5,000 Giveaway?

How does the Match, Spin and Win Game work?

What are the Challenge Coins?

What is the Daily Double?

What is the Paintball game?

Other information

How do I access the mobile app?

Where can I pick up stuff I lost at NRF PROTECT?

Where can I pick up my reusable water bottle?

How can I be sustainable at the event?

Can I take pictures and video?

Are selfie sticks allowed?

Can I bring my pet?

Will I be on camera?

What is the policy on cell phone use during sessions?