Ted Harrington
Executive Partner
Independent Security Evaluators
Get ready for morning sessions with hot coffee and grab-and-go breakfast offerings.
Print Agenda
Thursday, June 6
7:30am–8:00am
8:00am–8:45am
Hacking retail
8:00am–8:45am
CIS Security Solutions Theatre
Have you ever wondered how hackers think? Do you know why they're so successful? Do you want to know what this has to do with broader retail concerns, such as loss prevention, asset protection, and anti-fraud? Led by Ted Harrington -- the #1 bestselling author of Hackable and a leader of ethical hackers -- this dynamic keynote session will teach you: how hackers think; how to apply the hacker mindset to other objectives, such as loss prevention, asset protection, anti-fraud (and more!); and how to handle the intersection of physical and digital. Ted takes you to the front lines of ethical hacking to tell stories that teach you what to do, how to do it, and why.
9:00am–9:45am
All risks on deck! Preparing for the challenges of global and domestic threats
9:00am–9:45am
Blue Dot Stage, 104A, Level 1
Global threats and events can disrupt a retail business, even if you don’t have assets outside the U.S. Retailers with large global footprints will share experiences where they proactively prepared for events or reacted to imminent threats based on preventative planning. Topics will range from global conflicts to domestic protests and elections.
This session is closed to press.
Scott McBride
Chief Global Asset Protection Officer & CSO
American Eagle Outfitters Inc.
Tom Ruane, CFE
Director, Asset Protection/Safety - West (Western U.S., Hawaii, Japan, Singapore and Guam)
Navy Exchange Service Command (NEXCOM)
John Talamo
SVP, Asset Protection
Victoria's Secret & Co.
Bill Farris
AVP, Asset Protection
Victoria's Secret & Co
Lessons from ten years of retail cybersecurity collaboration
9:00am–9:45am
Zellman Group Stage, 104 C, Level 1
In 2014, in the wake of high-profile retail cybersecurity incidents, the National Retail Federation established the IT Security Council as its key forum for cybersecurity leaders from retail companies to work together and learn from each other, in support of efforts to enhance their capabilities to combat cyber threats. In this session, retail security leaders who have played active roles in developing and guiding the IT Security Council will discuss what they’ve learned over the past decade, where things stand today with retail cybersecurity collaboration, and the cyber challenges that retailers will face in the years ahead.
Cy Fenton
Managing Consultant
Proximus Consulting Group
Diane Brown
VP, IT Risk Management
Ulta Beauty
Adam Isles
Principal and Head of Cybersecurity
The Chertoff Group
Aaron De Runtz
Senior Director, Cybersecurity and Technical Infrastructure
Peet's Coffee
Managing the extreme: Protecting vulnerable locations against loss
9:00am–9:45am
Metro One Stage, 104B, Level 1
There is theft, then there is theft. Listen to a panel of experts on how they approach locations that have the highest level of theft, crime or potential violence. Learn about adjustments in practices, maintaining a safe environment, and how to work with law enforcement to keep the store open to support troubled communities.
This session is closed to press.
Chris Hackler
VP Global Asset Protection
Signet Jewelers
Jake Wilson
RAPM
Nordstrom
Michael Loox
Senior Manager- Loss Investigations and Security Operations
Sheetz
Jeff Blunk
Director of Investigations
Nordstrom
10:00am–10:45am
NRF Curated Session
10:00am–10:45am
Zellman Group Stage, 104C, Level 1
Session details coming soon!
Stephanie "Snow" Carruthers
Chief People Hacker
IBM, X-Force
Readying the retail industry for a challenging legislative landscape
10:00am–10:45am
Blue Dot Stage, 104A, Level 1
Discuss the current and future challenges impacting the retail industry at both the federal and state levels. How might the upcoming presidential and congressional elections alter key legislative efforts to support the retail industry. As an increase in state legislation against national issues appear to be the “next norm,” how do asset protection and security professionals prepare themselves for legislation and laws that may demand more individual state-based programs, impact use of technologies, workplace violence prevention and labor/workforce issues and of course, theft and ORC.
David French
Executive Vice President of Government Relations & Executive Director, NCCR
National Retail Federation
Rachel Michelin
President + CEO
California Retailers Association
Jason Straczewski
VP, Government Relations and Political Affairs
National Retail Federation
Start with empathy: Handling vulnerable and homeless people
10:00am–10:45am
Metro One Stage, 104B, Level 1
Homelessness and vulnerable populations are a growing challenge across the nation. How we handle these individuals can make a difference. It can also impact how your brand is viewed by your customers. Learn how empathy and compassion for vulnerable populations can meet the needs for safety and security of your customers and employees.
Susan Reda
VP, Education Strategy
National Retail Federation
Hugo Cortez
Field Security Manager
McDonald's Corp
Octavio Jara
Senior Manager of Security
McDonald's Corp
Edward Turner
Director Protection, WPV & Fraud
Staples US Retail
10:45am–2:45pm
Expo Hours & Experiences
10:45am–2:45pm
Expo
Enjoy social breaks with peers, free lunches, giveaways, fun games and prize-winning opportunities in the Expo.
The crowd favorite returns. Make new connections through NRF’s MATCH, SPIN, WIN. Locate your attendee twin by matching badge numbers and spin the wheel for prizes. Every spin wins!
It’s the perfect way to take a break and have some fun before getting back to all the serious stuff!
NRF Fusion Center
10:45am–2:45pm
1500-1700 aisles, Center of Expo
The NRF Fusion Center is where you can collaborate with all levels of law enforcement agencies, mall security and Organized Retail Crime Associations to discuss trending LP and cyber issues and explore new strategies to counter retail crime. Sponsored by: eBay and Macy's
Match, Spin & Win
10:45am–2:45pm
NRF Fusion Center
Find your match and spin your way to a win! Locate the MATCH #" on your badge (lower right corner) then look for others with the same number. Retailers and Exhibitors must find each other by matching the numbers on their badge. Once found, head to the prize wheel for a winning spin!
NJB Professional headshot lounge
10:45am–2:45pm
Expo, next to booth 1221
Smile! Stop by the Professional Headshot Lounge on the expo floor to update your professional headshot. Across from Booth 1221.
11:00am–11:05am
Retail Law and Risk: Welcome and opening remarks
11:00am–11:05am
Stephanie Martz
Chief Administrative Officer and General Counsel
National Retail Federation
11:00am–11:20am
NRF Fusion Center K9 Activation
11:00am–11:20am
NRF Fusion Center
U.S. Customs Border Protection will be providing a K9 demonstration that specializes in narcotics and human detection. The K9 Team is capable of detecting illegal contraband hidden deep inside of ships, containers, and other concealment methods.
11:00am–11:30am
Successfully prosecute ORC: Lessons from retail and state leadership
11:00am–11:30am
Expo Stage
Retailers face an evolving range of threats that risk the safety of their employees and customers - as well as their bottom line. This session will share proven strategies to detect and deter organized retail crime through effective collaboration with retailers, attorneys general, local law enforcement, and solution providers. Loss prevention leaders from Meijer, The Home Depot, and Kroger and an assistant attorney general for Michigan will explain how to best identify ORC risks and create strategies to mitigate them and successfully pursue bad actors.
Paul Jaeckle
VP, Asset Protection & Safety
Meijer
Frank Patercity
Director, Corporate Security, Investigations & Organized Retail Crime
Kroger
Eric Sterbis
Sr. Attorney
Michigan Attorney General's Office
Sean Browne
Sr. Manager, Organized Retail Crime
The Home Depot
11:00am–2:30pm
Retail Law & Risk Workshop
11:00am–2:30pm
103AB, Level 1
The Retail Law & Risk Workshop offers a unique opportunity to participate in interactive sessions with renowned retail legal and risk experts. The workshop includes case study explorations involving some of the most cutting-edge technologies impacting the industry and the retail risk issues most top of mind. Attend this special program and you’ll get an unprecedented opportunity to collaborate and network with peers and professionals across different departments united by the common goal of protecting your bottom line.
Open to retailers with an All-Access Pass who have roles in legal and/or risk. Separate registration required.
For questions, please contact flakec@nrf.com.
For full program, visit: Retail Law & Risk Workshop at NRF PROTECT | NRF PROTECT 2024
11:05am–12:05pm
The value and importance of data sharing for loss prevention
11:05am–12:05pm
This session will address how loss prevention departments can, and should, collect and share organizational LP data (investigations and incidents, for example) with industry solution providers and law enforcement. The panelists will discuss in real-world terms how to do this safely, and how this practice can aid in benchmarking against other merchants and providing key statistics to underscore the scope of theft, violence, and crime. We’ll focus on how to address this with internal legal and risk leaders, as well as vendors.
Joe Metro
LPC and account executive
Appriss Retail
Phil Thomson
CEO
Auror
Dean Takacs
Founder
Detective Analytics LLC
Tony Sheppard
VP Retail Risk Solutions
ThinkLP
11:45am–12:15pm
Why RFID is a game changer for loss prevention
11:45am–12:15pm
Exhibitor Big Ideas Stage
RFID has evolved dramatically. These serialized labels now exist for products that in the past were considered untaggable, and they are routinely found on goods with ultra-low price points. The technology has helped many retailers improve their loss detection and prevention capabilities. Not surprisingly, interest from asset protection teams is at an all-time high. To help you decide whether you too should begin putting RFID to work, this session will address common questions from retailers and consumer brands. Regardless of what type of goods you sell and protect, this session is for you.
Marshall Kay
Director, Retail Transformation Services
Avery Dennison
Stefanie Hoover
Vice President and Editor-in-Chief
LP Magazine
Daryl Blackmore
Director of Asset Protection
Rexall Pharmacy Group
12:00pm–1:00pm
Expo Lunch
12:00pm–1:00pm
Meet, Seat & Eat areas, Expo
Enjoy a well-rounded complimentary boxed lunch served on the Expo floor allowing you to network and eat at the same time. Lunch includes a sandwich or salad, fruit and a beverage.
12:00pm–1:30pm
Women at Protect Luncheon
12:00pm–1:30pm
Zellman Group Stage, 104C, Level 1
Education, networking and community, focused on women working in loss prevention and asset protection. Join us for an exclusive luncheon that will inspire, celebrate, educate and bring together women in the retail industry, powered by the NRF Women in Loss Prevention group. This program is open to female retailers registered with an All-Access pass and can be added during the registration process.
Nicole Accardi
Vice President, Loss Prevention
J Crew
Cynthia Hetherington
CEO Founder
Hetherington Group
Summer Stephan
San Diego County District Attorney
San Diego County District Attorney's Office
12:05pm–12:20pm
Lunch
12:05pm–12:20pm
Grab a bite to take back to your table for a working lunch.
12:20pm–1:20pm
Case study: Managing risk in an AI-driven world
12:20pm–1:20pm
In an increasingly data-driven retail landscape, the adoption of artificial intelligence (AI) technologies promises unparalleled insights and operational efficiencies. However, these powerful tools also present a myriad of legal, operational, and reputational risks that must be carefully navigated. This presentation will walk through a case study involving a national retailer’s initial engagement of an AI vendor specializing in retail analytics and will delve into critical considerations in that relationship.
John Landolfi
Partner
Vorys
Gretchen Leist
Associate
Vorys
12:30pm–1:00pm
Beyond traditional LP: How Stater Bros leverages their LP platform across the enterprise
12:30pm–1:00pm
Exhibitor Big Ideas Stage
Stater Bros uses their loss prevention platform and data well beyond the traditional loss prevention organization into operations, marketing, and finance. The analytical insights allow them to compete effectively with larger organizations, improve customer satisfaction, have safer shopping experiences, and realize nearly $1M per year in savings and increased revenue. Come learn some pragmatic LP tactics on how to save money on voids, returns, discounts, and sweethearting that lead to more effective internal investigations. With data refreshes multiple times a day, operations can forecast as they sell, marketing can monitor promotional effectiveness, and finance can improve seasonal forecasts.
Keneavy Krenzin
Sr Director of Product Management
Agilence, Inc.
Todd Fernandez
Director of Loss Prevention & Safety
Stater Bros. Markets
1:15pm–1:45pm
Combating ORC
1:15pm–1:45pm
Exhibitor Big Ideas Stage
Applying a combination of solutions from Checkpoint, Family Dollar found our ORC solution to be a safe and effective way to accelerate the case building process and help move ORC offenders through prosecution.
Cynthia Grizzle, CFI
VP Asset Protection
Family Dollar
Frank Panebianco
VP Sales and Marketing
Checkpoint Systems
Stephanie Crowe
National Account Director
Checkpoint Systems
1:20pm–2:20pm
Case Study: Protecting your retail business from insider threats
1:20pm–2:20pm
Insider threats are more frequently impacting valuable data and the security of systems. Experts in incident response will walk through a realistic scenario describing how such insider threats might impact a retail business, and what companies can do to mitigate those impacts. Discussion will focus on how such insider threats arise, how to detect them, how to respond to them, and what sorts of legal risks and legal obligations may flow from them.
Nathan Salminen
Partner
Hogan Lovells
Roshni Patel
Counsel
Hogan Lovells
Vassi Iliadis
Partner
Hogan Lovells
2:20pm–2:30pm
2:30pm–2:45pm
Daily Double Prize Drawing
2:30pm–2:45pm
Fusion Center Stage
The Daily Double gives winning retailers a second chance to win big. Retailers who previously won at Match, Spin and Win can return to the Expo Hall and Fusion Center Stage for a second spin. It's a new wheel with new and bigger prizes! This is a retail-only game and retailers do NOT need to bring their earlier exhibitor match along to spin.
Retailers can only participate in the Daily Double once over the course of the event.
2:45pm–3:30pm
CyberGPT: How retail security leaders can manage AI threats and opportunities
2:45pm–3:30pm
Zellman Group Stage, 104 C, Level 1
The rapid maturation of new artificial intelligence technologies is changing the landscape of cybersecurity and fraud threats and defenses. Cyber adversaries are using AI to carry out targeted phishing and social engineering attacks and facilitate scams. Retailers can also use AI tools to improve their defenses against cyber threats and fraud. And retail cyber leaders also facing new responsibilities to ensure the security of AI systems and tools that their companies are using for marketing and other business purposes. This session will examine these conflicting imperatives of AI, and how security leaders can effectively support their companies’ innovative use of AI.
Mark Weatherford
Chief Cybersecurity Strategist
Coalfire
Christian Beckner
Vice President, Retail Technology & Cybersecurity
National Retail Federation
Katie Craven
Head of Risk & Identity Solutions Management, NA
Visa
Managing large-scale or multi-jurisdictional ORC theft groups
2:45pm–3:30pm
Blue Dot Stage, 104A, Level 1
Coordinating internal and external resources to handle the detection, investigation, and disruption of large ORC networks is a challenge. Learn from some retailers how they seek intelligence, coordinate investigations, and work to bring these bad actors/criminal rings to justice.
This session is closed to press.
Chris DeSantis
Senior Director, Asset Protection
Macy's Inc.
Joe Coll
VP Asset Protection
Macy's Inc.
Jamie Wendell
Head of Customer Protection and Enforcement
Amazon
Jordan Chacon
Director of Investigations
Kohl's
Tomorrow’s technologies – Today’s legal concerns
2:45pm–3:30pm
Metro One Stage, 104B, Level 1
A.I., face matching, RFID and other technological advances create benefits and challenges to data and personal privacy. Our panel of experts will explore how LP/AP leaders can better educate themselves about these technologies, how they can leverage their knowledge with c-suite executives, and how to remain ever-vigilant about the dark side of these tools, including things such as deep fakes and AI generated business schemes.
David Johnston
VP, Asset Protection and Retail Operations
National Retail Federation
Dara Riordan
President & COO
FaceFirst
Tom Meehan, CFI
President
CONTROLTEK
John Landolfi
Partner
Vorys
3:45pm–4:15pm
Fireside chat with San Diego County DA and NDAA President-elect Summer Stephan
3:45pm–4:15pm
CIS Security Solutions Theatre
The relationships between prosecutors, law enforcement and retailers are vital in efforts to stem the current tide of retail theft and violence. San Diego County DA Summer Stephan sits with NRF VP David Johnston to talk about the proactive approach her office takes in building these relationships and prosecuting those involved in ORC activities. As President Elect of the National District Attorneys Association, DA Stephan will highlight her planned agenda of educating and reaffirming the needs of prosecutors across the nation to take a firm stance against these criminal offenders.
David Johnston
VP, Asset Protection and Retail Operations
National Retail Federation
Summer Stephan
San Diego County District Attorney
San Diego County District Attorney's Office
4:00pm–4:30pm
You play to win the game
4:00pm–4:30pm
CIS Security Solutions Theatre
Herm Edwards has spent a lifetime playing to win. His leadership style, his passion for teamwork, and his commitment to getting the details right have made him successful on the football field and throughout his life. Join us as he shares the experiences that have shaped his approach to life and elucidates a tenet he holds dear - namely, making something out of every day.
Herm Edwards
Football Analyst
ESPN