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Lisa Brock


National Director of Investigations and Geek Squad AP
Best Buy
Lisa Brock jumps out of bed everyday excited to start a new day in her dream career at Best Buy! Born in Oklahoma little did she know that she would live all over the US leading dynamic engaged teams in various roles over the last 18 years for Best Buy. Most recently Lisa has developed and created the US Investigation team and partnered with cross functional teams to not only impact shrink but also improve Margin Erosion and Return and Exchange. During this time, she and her team also implemented a new analytics program that is shared with multiple teams in the organization. The work Lisa and her team has accomplished has positively impacted overall company shrink significantly year over year for the last 4 years (she really wishes she could share the shrink numbers of what the entire AP team has accomplished together). Lisa also leads the US Geek Squad AP team she built from the ground up over 9 years ago. This special team protects the Geek Squad brand from Agents in the field, Fleet assets and facility locations throughout the US. The roadmap of successes and failures has not always been clear, and Lisa can humbly share the roads less traveled on a variety of topics from leadership, AP, Operational processes and most importantly employee engagement. Lisa currently resides in WA state or any given Hilton Property somewhere in the US in any given time zone.

Speaking in:

Wednesday Jun 12
10:30 - 11:15 AM
201 D, Level 2

The buy online, pickup in store option continues to grow and so do the opportunities for fraud. Traditional fraud management systems that match billing and shipping addresses can’t work when there is no shipping involved. In-store and... Read more