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Keith Thompson

Senior Manager, Fraud and Investigations

Bass Pro Shops, Cabela’s

Keith Thompson is the Senior Manager of Fraud and Investigations for Great Outdoors Group, parent company for Bass Pro Shops, Cabela’s. In his role, Keith owns fraud detection, investigation and mitigation for all the brand’s digital channels. Prior to joining Great Outdoors Group in 2013, Keith held several field and corporate Loss Prevention roles with Sears Holdings for nearly 20 years and has 12 years of law enforcement experience.

Speaking in:

Wednesday

June 22

9:15 am–9:45 am

Room 26A

Refund and policy abuse: Why fraud teams must expand their role in organizations

Abuse of return policies, promotional codes, loyalty programs, and more has been growing, and fraud departments often are dealing with the mess. Bad actors are coordinating on public forums to share and sell abuse methods and promotional codes, which has significantly increased these types of abuse and impacted retailers' profits. To attack the problem, fraud departments must work with other… Read more