Director, Asset Protection
Ahold Delhaize USA
James Cosseboom, LPC is the Director of Asset Protection for Ahold Delhaize USA, supporting the proud local supermarket brands of Hannaford, Stop & Shop, Giant Food, The Giant Company and Food Lion. Jim is responsible for providing long-term strategic planning, making decisions that are critical to the successful performance of the company as it relates to asset protection strategy, including personal, physical, and merchandising security. He also leads the strategic analysis, development, communication and implementation of a comprehensive asset protection program, with the goal of maximizing profits for all brands. Jim has been with the company for over 37 years and has held a variety of positions, primarily in the Asset Protection Departments of Ahold Delhaize USA, Ahold USA and Stop & Shop. He currently serves on the National Retail Federation’s (NRF) Loss Prevention Council's Executive Committee; the Retail Industry Leaders Association’s (RILA) Asset Protection Leaders Council; as a member of the Loss Prevention Foundation’s (LPF) Board of Directors and as the Chairman for the Loss Prevention Foundation’s Benevolent Fund (LPBF). Jim lives in the Boston area where he was born and raised.
Tuesday Jun 9
3:45pm - 4:30pm
Retailers are facing an alarming surge in phone‑based scams, fueled by increasingly sophisticated criminal tactics and the expanding reach of organized retail crime. Recent industry data shows that 70% of retailers experienced rising phone scams in the past year, marking one of the sharpest increases across all fraud categories. This session examines how criminals are exploiting phone‑based impersonation, AI‑generated voice technology and caller ID spoofing to deceive both customers and front-line retail employees. Panelists will also explore how phone scams act as gateways to broader fraud, including account takeovers, fraudulent returns, BOPIS exploitation and coordinated ORC activity targeting store teams. Attendees will leave with actionable insights into how retailers can strengthen defenses through cross‑functional fraud and AP collaboration, improved call verification processes, employee training and emerging AI‑based authentication technologies.
