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Gina Chapa

@AACenter
Gina
Chapa

Vice President of Guest Experience
American Airlines Center
@AACenter
Gina is the Vice President of Guest Experience at American Airlines Center in Dallas, TX, home of the NBA Dallas Mavericks, NHL Dallas Stars and numerous concerts/family shows. Through ongoing and new guest experience initiatives, Gina and her team promote a culture of excellent customer service to both internal customers and guests of the Center.

Responsible for the security operations and guest experience for over 250 events per year, Gina leads a team of more than 600 staff members. She provides direction and overall management of the Guest Services, Event Security and 24/7 Security departments. In addition, Gina manages the relationships with the building’s public safety partners: Dallas Police Department, FBI, EMTs, Fire Marshals and other related institutions.

Gina joined American Airlines Center as a Coordinator in 2003 and has held roles of increasing responsibility over the past 15 years. She was recently promoted to VP in January of 2018.

Gina has a BA degree from Angelo State University and MFA from CUNY Brooklyn College.

Speaking in:

Wednesday Jun 13
3:00 - 3:30 PM
|
Texas A
Borrowing lessons and business models conceived and implemented within other industries can be an effective way to jump-start new ideas and innovative tactics. A panel of security experts with expertise in other... Read more