Wit isn’t a Strategy: Translating your Investigative Interview Skills A Special WZ Session

June 5
2:00 pm4:00 pm
Texas D

Interviewers often consider themselves sharp-witted and quick on their feet.  However, our immediate reaction to resistance or defensiveness is not generally the most effective or appropriate one.  Whether it’s arguing with your significant other, interviewing an ORC suspect or talking to a business partner it is important to balance our emotions with empathy and a strategic approach.  This session will help attendees translate the principles of investigative interviewing, de-escalation and rapport development into our everyday conversations.  Loss prevention professionals are tasked with difficult conversations daily and this interactive session will provide attendees with a chance to both learn new skills and apply them in real-time.

This session is made available to retailers purchaing the full-conference pass as an add on experience during the registration process.  

David Thompson

David Thompson

President and Partner
Wicklander-Zulawski & Associates, Inc.

This session has been preapproved for CFI recertification credit.