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Refund and policy abuse: Why fraud teams must expand their role in organizations

Wednesday
June 22
9:15 am9:45 am
Room 26A

Abuse of return policies, promotional codes, loyalty programs, and more has been growing, and fraud departments often are dealing with the mess. Bad actors are coordinating on public forums to share and sell abuse methods and promotional codes, which has significantly increased these types of abuse and impacted retailers' profits. To attack the problem, fraud departments must work with other areas of the business to implement additional policies and processes to curb abuse. This session will help retailers understand the full impact of various types of policy abuse – including an insidious type of return fraud – and present ways to mitigate them.

Keith Thompson

Keith Thompson

Senior Manager, Fraud and Investigations
Bass Pro Shops, Cabela’s

Session in collaboration with CNP

This session has been preapproved for recertification credit.