As the retail industry faces escalating challenges from rising theft and workplace violence, the need for technological resilience has never been more urgent. Join industry experts and retail leadership for an in-depth look at how connected technology is fundamentally changing incident response, shifting the focus from reactive "gadgets" to proactive, end-to-end management solutions. We will discuss the impact of evolving legislation, such as the New York State Retail Worker Safety Act, and showcase the debut of a new category in wearable safety: a unified device that integrates voice, video, and AI-assisted communications. By bridging a legacy of communications reliability with advanced AI-driven video technology, this session demonstrates how retailers can empower their frontline associates, de-escalate tension in real-time.