When the World Trade Center was attacked on 9/11, FDNY Battalion Commander Chief Richard Picciotto ran toward the danger as thousands fled. As the highest‑ranking firefighter to survive the collapse, Picciotto has become a powerful voice on courage, preparation, and leadership under the most extreme conditions. In this captivating session, Chief Picciotto will take attendees inside that historic day — sharing the split‑second decisions, disciplined training, and unwavering commitment that helped save countless lives. Through powerful firsthand storytelling, he will reflect on how leaders rise when the stakes are highest, and how the lessons forged in crisis can guide anyone facing pressure, uncertainty, or transformational challenges. Join us as Chief Picciotto unpacks what it truly means to lead teams through chaos, offering LP/AP leaders practical takeaways on readiness, resilience, communication, and decision‑making when every moment counts.