Happy Returns, a UPS company, delivers an end-to-end returns solution that helps retailers turn returns into a competitive advantage. We combine intuitive returns software, a nationwide network of 8,000+ box-free, label-free Return Bar® locations, and advanced reverse logistics to create a more efficient returns experience.
Retailers choose Happy Returns for three core reasons: exceptional shopper satisfaction, built-in return fraud defense, and operational efficiency. Shoppers get a simple, convenient experience, plus instant refunds triggered by in-person item verification. That same verification helps stop fraud before it reaches the warehouse—preventing empty box returns, item swaps, and other common abuse.
Behind the scenes, Happy Returns consolidates, verifies, and ships items through automated hubs, enabling returns to reach warehouses in as little as five days. Returns arrive pre-sorted, labeled, and ready to restock—driving faster processing, fewer customer service contacts, and improved inventory flow.
The result is a returns experience that builds customer loyalty while helping retailers reduce costs, protect margins, and operate more efficiently.
Wednesday Jun 10
9:00am - 9:45am
Texas D, Level 3
Return fraud has become one of retail’s fastest‑growing sources of loss — and one of the hardest to measure. In this 45‑minute panel, leading retail experts unpack the latest data on return fraud trends, the most common abuse patterns and why traditional loss prevention approaches often miss the full picture. Panelists will explore the internal challenges LP teams face, including measuring fraud at scale, clarifying ownership and aligning across departments. The discussion will highlight proven tactics for early detection, behavioral risk assessment and AI‑powered prevention methods. Attendees will leave with practical, actionable strategies to better identify fraudulent returns, protect loyal customers and strengthen their LP framework.
