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Never Split the Difference – Lessons from a Former Hostage Negotiator

Tuesday, June 27
8:00am
–9:30am
Potomac Ballroom
Never Split the Difference – Lessons from a Former Hostage Negotiator

After 24 years with the FBI Crisis Negotiation Unit as Lead International Kidnapping Negotiator, Chris Voss has assembled a toolbox of effective tactics for high-pressure negotiations. From using "no" to get what you want, to why “yes” is the last thing you want to hear, Voss' counterintuitive measures culminate in nine effective principles that companies and employees can use to become more persuasive in their professional and personal lives. Join us at NRF PROTECT 2017's opening keynote to hear Voss give the secrets to effective negotiating with examples from high-stakes criminal situations as well as humorous personal anecdotes.

Opening remarks and session moderation will be conducted by Ellen Davis.

SVP, National Retail Federation
Executive Director, NRF Foundation
Moderator
Former FBI Lead International Kidnapping Negotiator
Author, Never Split the Difference