Vistelar offers two different 90-minute online training for the retail industry that covers non-escalation, de-escalation, proxemics and protection
Vistelar is a global consulting and training institute focused on addressing the entire spectrum of human conflict at the point of impact — from interpersonal discord, verbal abuse and bullying – to crisis communications, assault and physical violence. Training in our structured methodology reduces complaints, liability and injuries, while improving performance, morale and overall safety — with clients (customers, perpetrators, patients, students, inmates, coaches, parents, etc.), among team members and in people’s personal lives. While Vistelar’s focus in on preventing conflict and managing its negative consequences at the point of impact — the short period of time when a tense situation can escalate to emotional and/or physical violence — our training affects a wide range of situations, from the outcome of brief encounters to the quality of long term relationships. Vistelar’s instructor-led programs are delivered in-person and online using Emotionally Safe Performance-Driven Instruction™.